Answer the telephone with confidence. Watch our 10-minute video to learn greetings, questioning, and rapport-building techniques. Read more.
I have 30 years experience in training and development with backgrounds such as EY consultant, contact centre expert and entrepreneur.
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Boost your professionalism with phone skills!
This comprehensive, 10-minute video on Answering the Telephone equips you with the essential techniques to make a positive first impression every time. Learn:
- Powerful greetings
- Effective questioning strategies to gather information
- How to build rapport with callers for a smooth conversation.
Ideal for anyone who answers phones in an office setting, from beginners to seasoned contact center professionals!
Our Promise to You
By the end of this course, you will have learned essential skills for answering the telephone professionally and confidently, ensuring positive interactions with callers.
10 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.
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Course Curriculum
| Section 1 - Answering The Telephone: Boost Your Confidence | |||
| Answering The Telephone | 00:00:00 | ||