This course is designed for those interested to learn the basics of conflict management and crucial communications to deliver difficult messages while making the other person feel respected and appreciated.
Read more.Instructor
Currently director of Villa Feria, in Portugal. Former senior manager at large corporations such as Heineken, ABInBev and Mars M&Ms.
Access all courses in our library for only $9/month with All Access Pass
Get Started with All Access PassBuy Only This CourseAbout This Course
Who this course is for:
- Anyone who wants to significantly improve their communication skills.
What you’ll learn:Â
- Preparing your problem statement
- Getting into the right state
- Presenting your problem statement
- Asking your critical question
- Listening to the other person
- Agreeing on next steps
- Closing the discussion
Requirements:Â
- No prior knowledge is required to take this course
In this course, you will learn the simple seven-step process that you can use for any difficult conversation. It will also give you a chance to practice and give you real life examples.
Through this training, you will be preparing for a difficult discussion you want to have, and you will have the opportunity to put the concepts into practice in your own life.
Our Promise to You
By the end of this course, you will have learned how to deal with conflict.
10 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.
Get started today and learn more about conflict management and crucial communications.
Course Curriculum
| Section 1 - Preparing For Your Conversation | |||
| Preparing Your Problem Statement | 00:00:00 | ||
| Getting Into The Right State | 00:00:00 | ||
| Downloadable Materials | 00:00:00 | ||
| Section 2 - Delivering Your Conversation | |||
| Presenting Your Problem Statement | 00:00:00 | ||
| Asking Your Critical Question | 00:00:00 | ||
| Listening To The Other Person | 00:00:00 | ||
| Agreeing On Next Steps | 00:00:00 | ||
| Finishing The Conversation | 00:00:00 | ||
| Final Quiz | Unlimited | ||
| Conclusion | 00:00:00 | ||
| Section 3 - Bonus Section: Examples | |||
| Breaking Up With Your Partner | 00:00:00 | ||
| Separation Discussion At Work | 00:00:00 | ||
| Section 4 - Bonus Videos | |||
| How To Detect A When A Conversation Turns Crucial? | 00:00:00 | ||
| Providing Feedback Successfully | 00:00:00 | ||
Course Review
5.0
2 RatingsRelated Courses
Are you interested in higher education?
Conflict Mgmt & Crucial Communications
This course was very informative and helpful in resolving difficult situations. It gives me a guideline to work with and keep on tract when trying to resolve problems.
EXTREMELY HELPFUL! WOW!
This is one of the absolute best courses I have ever taken! I’ve never had the skills or the training/guidance as to how to do this successfully. Now I have a very healthy and helpful model to follow as opposed to going in “blind” with emotion – which never works out when having to have crucial conversations, either for myself or for the other(s) involved. Emotions can be dealt with on their own in time, but the time is NOT when solutions need to be found and steps need to be taken to restore balance and safety in a situation. This applies to any and every difficult conversation that I may need to have. I’m actually angry that I never learned this and yet I’m so positively thrilled to have this model to follow going forward! Literally, everyone can benefit from taking this course! I absolutely recommend it for anyone and everyone to take. Thank you for this!!!