About This Course

Who this course is for:

  • Unified Communication Engineers curious to implement and troubleshoot Cisco call center sites
  • Those who want to learn Cisco UCCX practically by deploying them and playing in free and pre-built Cisco Sandbox lab

What you’ll learn: 

  • Installing and deploying Cisco Unified Contact Center Express
  • Implementing Cisco Unified Contact Center Express
  • Cisco UCCX call flow designing and scripting
  • Agent screen pop-ups

Requirements: 

  • Should know basics of Cisco IP Telephony
  • Should know basic of Cisco Unified Communication

Software version used in the course:

  • Cisco UCCX 12.5

Cisco Unified Contact Center technologies provide powerful, agent-based services that result in reduced business costs and improved customer response by providing sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services. It enables the effective management of inbound and outbound voice, email, webchat, and customer interactions.

This course will teach you how to build a contact center based on the Cisco Unified Contact Center Express (UCCX). Cisco UCCX is a highly in-demand call center platform across the globe. The course provides a step-by-step process to set up Agents, Supervisors, Queues, Scripting, and troubleshooting. The acquired skill will be helpful in setting up a small/medium contact center environment to meet the needs of a small/medium business.

Our Promise to You

By the end of this course, you will have learned to become a contact center express administrator.

30 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.

Get started today and learn more about becoming a contact center express administrator.

Course Curriculum

Section 1 - Welcome And Introduction
Welcome Note 00:00:00
Section 2 - Cisco Unified Contact Center Express (Cisco UCCX) Administration
Cisco UCCX Agent Configuration 00:00:00
Configuration Of Agents, Skills, CSQs, Supervisors, Teams 00:00:00
CSQs – Contact Service Queue 00:00:00
Teams And Supervisors 00:00:00
Introduction To UCCX Script Editor And A Basic Call Flow 00:00:00
Debugging And Troubleshooting Live Contact Center Call Using UCCX Script Editor 00:00:00
Time Of Day And Day Of The Week Routing 00:00:00
Real Time Prompts Generation 00:00:00
Cisco UCCX 12.5 Installation 00:00:00
Free UCCX Sandbox Lab For Practice 00:00:00
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