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Decision Making: Solve Problems With Emotional Intelligence
5.0( 4 REVIEWS )
2h 48m

This course is designed for those interested in learning how to improve their decision making.

Read more.
Course Skill Level
Time Estimate
2h 48m


Hi. My name is Robin Hills. I am an emotional intelligence coach, trainer and facilitator with over 35 years business and commercial experience.

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About This Course

How effective are you at processing information from your environment and using emotion to drive your decision making?

How rational and objective are you in solving problems?

From the decision to rise in the morning to the decision go to bed at night, you are constantly solving problems and making decisions. Throughout each day you are confronted with a variety of problems and decisions that require a rational, thoughtful response underpinned by good emotional awareness.

This course is about proactively working towards solutions that help you to make timely decisions as you solve work problems to bring value to your company and your customers. In addition, the skills, processes, and tools taught in this course can bring value to other aspects of your life.

Good decision making means that you can grasp problems and mindfully devise effective solutions. It means that you can deal realistically with situations as they arise and manage emotions and impulses that may disrupt effective decision making.

Both creativity and mindfulness form a basic part of solving problems along with intuition. Intuition is a decision-making process that is often overlooked in business. Applied in a mindful way, and used well, it can add richness and speed to developing realistic solutions to problems.

The course is based on the Decision Making component of Reuven Bar-On’s comprehensive assessment of emotional intelligence. You do not need any knowledge of this model or about emotional intelligence to take the course. (It is important for me to stress that I have no commercial affiliation with Reuven Bar-on and the EQ-i 2.0 assessment.)

This course is a standalone course for anyone interested in understanding how to solve problems and make good quality decisions more effectively. It forms part of a comprehensive course that explores emotional intelligence in more depth.

The course covers the ways to stimulate creativity and looks in detail at the fashionable business technique of mindfulness. Within this course, mindfulness is applied to decision making.

You’ll receive all the information that you need and will be coached using loads of practical hints that you can use straight away.

The course is made up of a series of lectures. There are a series of interactive exercises that involve some activity with other people and some reflection.

The course material makes up a one to two-day workshop so is equivalent to 8 -12 hour’s training. It forms part of our advanced emotional intelligence course endorsed by the Institute of Leadership and Management.

PLEASE NOTE – This course is NOT for you if you are not prepared to work through the exercises that make up a fundamental part of the course. Your decision making cannot be developed just by watching the video lectures. It requires you to do some reflective thinking, to get some feedback and to discuss your development with others. I’m afraid that you won’t get the best from the course unless you are prepared to do this.

There are EIGHT practical activities included within the course that are designed to help you to develop your decision making capabilities.  These are:

  1. Reflecting about the Emotional Intelligence Course
  2. Assessing your Decision Making
  3. Understanding your Reality
  4. Problem Solving with SCAMPER
  5. Impulses and Gratification
  6. Mindfulness: What Affects your Energy?
  7. An Exercise in Critical Thinking
  8. Learning Review

For example, by completing the practical activity “Problem Solving with SCAMPER” you will enable to come up with new ideas when you’re trying to develop or improve a product or service.

Our Promise to You
By the end of this course, you will have learned how to improve your decision making.

10 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.

Get started today and learn how to improve your decision making!

Course Curriculum

Section 1 - Introduction To The Course
Introduction To The Course 00:00:00
Emotional Intelligence Framework And The EQ-i 2.0 00:00:00
Overview Of The Decision Making Course 00:00:00
Emotions And Decision Making 00:00:00
Feedback In Decision Making 00:00:00
Section 2 - Exercise: Assess Your Decision Making
Assess Your Decision Making 00:00:00
Section 3 - Reality Testing
Reality Testing – Learning Outcomes 00:00:00
The Difference Between Objectivity And Subjectivity 00:00:00
The Basic Anatomy Of The Brain 00:00:00
The Sensory Input Channels 00:00:00
What is Really Happening? 00:00:00
The 3 Types Of Filters 00:00:00
Beliefs, Memories, And Values 00:00:00
Interpretations Of Memory 00:00:00
More About Memory 00:00:00
The Influence Of Values And Beliefs On Decisions 00:00:00
Understanding Your Reality 00:00:00
Observations Of Behaviour And Reality 00:00:00
Reality Testing – Review Of This Module 00:00:00
Section 4 - Exercise: What Is Your Reality
What Is Your Reality 00:00:00
Section 5 - Problem Solving
Problem Solving – Learning Outcomes 00:00:00
The 2 Types Of Problem 00:00:00
Adaptability, Innovation, And Risk 00:00:00
Working With Creativity 00:00:00
How Intuition Is Involved In Problem Solving 00:00:00
The 6 Steps To Solving Problems 00:00:00
The SCAMPER Technique Of Problem Solving Explained 00:00:00
Some Considerations Around Working With SCAMPER 00:00:00
How Emotions Drive Decisions 00:00:00
Problem Solving – Review Of This Module 00:00:00
Section 6 - Exercise: Problem Solving With SCAMPER
Problem Solving With SCAMPER 00:00:00
Section 7 - Impulse Control
Impulse Control – Learning Outcomes 00:00:00
Defining Willpower 00:00:00
Developing your Impulse Control 00:00:00
How Your Amygdala Can Be Hijacked And How This Impacts Decision Making 00:00:00
Ways To Work With Your Impulse Control 00:00:00
Impulse Control – Review Of This Module 00:00:00
Section 8 - Exercise: Impulses And Gratification At Work
Impulses And Gratification At Work 00:00:00
Section 9 - Mindfulness
Mindfulness – Learning Outcomes 00:00:00
Mindfulness Workbook 00:00:00
Defining Mindfulness 00:00:00
Coming To Your Senses 00:00:00
Mindfulness At Work 00:00:00
The Neuroscience Of Mindfulness 00:00:00
Practising Mindfulness 00:00:00
Cognitive Defusion – An Exercise In Mindfulness 00:00:00
Mindfulness – Review Of This Module 00:00:00
Section 10 - Exercise: What Affects Your Energy
What Affects Your Energy 00:00:00
Section 11 - Critical Thinking
Critical Thinking 00:00:00
Critical Thinking And Emotional Intelligence 00:00:00
The Brain And Thinking 00:00:00
The 2 Thinking Systems: Fast And Slow 00:00:00
Some Ways Of Improving Critical Thinking 00:00:00
Values And Bias And How These Impact Upon Critical Thinking 00:00:00
Final Thoughts On Critical Thinking 00:00:00
Section 12 - Exercise: An Exercise in Critical Thinking
An Exercise In Critical Thinking 00:00:00
An Exercise In Critical Thinking (Answer) 00:00:00

Course Review


4 Ratings
  1. Anonymous
    Pamela Ireland July 8, 2021 at 16:17 PM

    Nice concise details! HIGHLY RECOMMEND!


    Plan to work on Mindfulness everyday! Materials are in concise easy to understand format. The excuses are highly thought provoking.

  2. Anonymous

    very informational


    it really changes the way you view situations

  3. Anonymous

    Course really makes you stop and think!


    5 Stars all around! Robin Hill is very inspiring and I was engaged by every video! The activities really make you become more aware of your behavior and very good for self-awareness. One of the best courses ever done and I am returning for some more. I would highly recommend this course for anyone who would like to understand and develop more on Emotional Intelligence in both personal life and work life.

  4. Anonymous
    Catherine Graham May 4, 2017 at 23:56 PM

    this course overlaps with neuro brain science


    Management of the self and mind and emotions, it overlaps with psychology, counselling and business, good course.

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