About This Course

Do you worry your emails aren’t having the impact you’d like? Want to know how to get your message across in an email clearly, concisely and compellingly? 

In this course you’ll discover how to: 

  • Follow a proven formula for structuring effective emails 
  • Write for international readers by understanding a key principle of intercultural communication 
  • Strike the right tone of voice and level of formality 
  • Get a desired response from your reader by following a key golden rule when crafting any email 
  • Adapt your emails to reflect the switch from desktop to mobile 
  • Maintain a positive workplace culture through email 
  • Avoid accusations of bullying, back-covering and discrimination in your emails 
  • Craft a subject line that maximizes your chances of your email being read 
  • Create an out of office reply that will empower your team to handle things smoothly while you’re away 
  • Proofread your email effectively to avoid those embarrassing howlers 

Who this course is for:

  • A recent graduate who’s new to the workplace
  • A manager seeking to build a positive team culture
  • An experienced professional who wants to write more persuasive emails
  • This course is not aimed at people writing sales or direct marketing emails

Our Promise to You

By the end of this course, you will have learned email etiquette.

30 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.

Get started today and learn more about professional emails.

Course Curriculum

Section 1 - Welcome To The Course
Is This Course For You? 00:00:00
Course Ebook 00:00:00
Section 2 - What To Say In An Email - And How To Say It
Pre-Quiz: What To Say In An Email And How To Say It 00:00:00
International Team? Cultural Considerations When Writing Emails 00:00:00
Scrap – How To Structure Your Email 00:00:00
Make This Real-life Email More Effective By Applying The Scrap Formula 00:00:00
How To Write Clearly With The Rule Of One 00:00:00
Layout Tips For Better Emails 00:00:00
Email Content 00:00:00
Section 3 - When To Say It By Email (And When Not To)
Pre-Quiz: When To Email (And When Not To) 00:00:00
Things You Should Never Say In An Email 00:00:00
When To Email – And When Not To 00:00:00
How Long Should You Take To Reply To Every Email? 00:00:00
Section 4 - When To Say It By Email (And When Not To)
When To Email – And When Not To: Key Points To Remember 00:00:00
Section 5 - Email Greetings, Sign-Offs, Signatures And Subject Lines
Pre-Quiz: Email Greetings, Sign-Offs, Signatures And Subject Lines 00:00:00
Email Greetings – How To Address Your Recipient Politely And Professionally 00:00:00
Email Sign-Offs And Signatures – How To End Politely And Professionally 00:00:00
How To Write A Compelling Subject Line 00:00:00
Test Your Knowledge Of Greetings, Sign-Offs And Subject Lines 00:00:00
Section 6 - More Email Best Practices
Pre-Quiz: More Email Best Practices 00:00:00
Urgent Emails: When To Flag Them As Important Or High Priority (And When Not To) 00:00:00
How To Use The ‘To’ Field, ‘CC’, ‘BCC’ And ‘Reply All’ 00:00:00
Best Practice For Sending Attachments 00:00:00
How To Write A Helpful Out Of Office Message 00:00:00
Proofreading Your Email – Including The One Thing You Must Always Check 00:00:00
Test Your Knowledge Of Email Best Practices 00:00:00
Email Best Practice: Key Points To Remember 00:00:00
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