Learn conflict management with emotional intelligence and transform the way you handle disagreements. Enroll now for success! Read more.
Hi. My name is Robin Hills. I am an emotional intelligence coach, trainer and facilitator with over 35 years business and commercial experience.
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About This Course
Who this course is for:
- Individuals committed to building their emotional intelligence
- Those seeking to deepen their understanding of conflict dynamics
- People interested in identifying root causes of conflict
- Learners looking to adopt proven techniques for conflict resolution
- Managers, team leaders, and customer service professionals
- Anyone regularly handling disputes or wanting to enhance interpersonal skills
What you’ll learn:Â
- Techniques for managing, working with, and resolving conflict
- How to adapt and work flexibly with others, especially in areas involving time and personal preferences
- Skills for understanding and addressing differences that can lead to conflict
Requirements:
- No prior knowledge or experience is required.
Last Update – October 2024
Conflict often arises from competing needs and limited resources, such as money, time, or personal priorities. While conflict is inevitable in human interactions, the difference lies in how it’s managed. This training on conflict management offers a structured, practical approach to resolving disagreements through effective communication, empathy, and proactive problem-solving. The skills covered in this course can enhance your effectiveness across various aspects of life.
Key Topics Include:
- Emotional Intelligence in Conflict Resolution – Leverage emotional intelligence to balance emotional responses with logical thinking. You’ll learn to use empathy, active listening, and rapport-building in challenging situations.
- Conflict Modes and Styles – Discover different conflict styles, each with unique strengths and limitations. A self-assessment activity will help you identify your preferred conflict mode, providing actionable insights for defusing conflicts and fostering more productive discussions.
- Flexibility and Adaptability – Learn how flexibility in your approach, particularly regarding time and adaptability, can influence interactions and minimize conflicts.
This course is a comprehensive training on conflict management that’s suitable for anyone interested in learning how to manage, work with, and resolve conflict effectively. It also complements other courses focused on emotional intelligence.
Course Format: The course blends theory with practical guidance and includes a range of hands-on exercises. Through group activities, reflections, and real-world scenarios, you’ll develop a nuanced understanding of conflict management with emotional intelligence. Equivalent to an 8-12 hour workshop, this course is part of our advanced emotional intelligence curriculum endorsed by the Institute of Leadership and Management.
Please Note: To maximize the benefits of this course, active participation is essential. Conflict management is not achieved by passive learning; it requires reflective exercises, feedback-seeking, and discussions with others. Fully engaging with the material will ensure you get the most from this conflict management course.
Ready to take the next step? Check out my courses and see what you can achieve.
Our Promise to You
By the end of this course, you’ll have the skills and insights needed to handle conflict management with emotional intelligence effectively, equipping you to manage disputes in a constructive way.
10 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.
Get started today and gain mastery over conflict management through emotional intelligence!
Course Curriculum
Section 1 - Introduction | |||
Introduction To The Course | 00:00:00 | ||
Conflict Course Learning Outcomes | 00:00:00 | ||
Practical Activity - Working with Conflict | 00:00:00 | ||
Giving And Receiving Feedback | 00:00:00 | ||
Some Immediate Tips To Develop Emotional Intelligence | 00:00:00 | ||
Section 2 - What Is Conflict? | |||
What Is Conflict And Why It Occurs | 00:00:00 | ||
The Issues Around Conflict | 00:00:00 | ||
Factors And Questions To Consider In Conflict Resolution | 00:00:00 | ||
The Importance Of Trust | 00:00:00 | ||
The Trust Equation | 00:00:00 | ||
Building Trust | 00:00:00 | ||
Bullying At Work | 00:00:00 | ||
Section 3 - Practical Activity: Exploring Conflict | |||
Practical Activity: Exploring Conflict | 00:00:00 | ||
Section 4 - Assertiveness | |||
Assertiveness - Learning Outcomes | 00:00:00 | ||
Rights And Responsibilities | 00:00:00 | ||
Barriers To Assertiveness | 00:00:00 | ||
The Choices Of Behaviour | 00:00:00 | ||
Aggressive Behaviour | 00:00:00 | ||
Passive Behaviour | 00:00:00 | ||
Assertive Behaviour | 00:00:00 | ||
Recognizing Aggressive, Passive, And Assertive Behaviours Booklet | 00:00:00 | ||
Passive-Aggressive Behaviour | 00:00:00 | ||
Some Methods And Techniques For Expressing Assertiveness | 00:00:00 | ||
Ways To Say No | 00:00:00 | ||
The Rules Of Assertiveness | 00:00:00 | ||
Assertiveness Module Learning Review | 00:00:00 | ||
Section 5 - Practical Activity - Assertiveness | |||
Practical Activity - The Rules Of Assertiveness | 00:00:00 | ||
Section 6 - Toxic Situations | |||
Toxic Situations – Learning Outcomes | 00:00:00 | ||
Caustic Opener and Mind-Reading | 00:00:00 | ||
Everyone, Forever, And That's You All Over | 00:00:00 | ||
The Blame Game And Exaggerate Me | 00:00:00 | ||
You Say Tomato And Yesterday's Hangover | 00:00:00 | ||
What I Mean, Not What I Say And Irreconcilable Differences | 00:00:00 | ||
Further Methods Of Resolving Toxic Situations | 00:00:00 | ||
Toxic Situations - Learning Review | 00:00:00 | ||
Section 7 - Practical Activity - Toxic Situations | |||
Practical Activity: Toxic Situations | 00:00:00 | ||
Section 8 - Emotional Intelligence And Conflict | |||
The Emotional Intelligence Cycle | 00:00:00 | ||
Communication | 00:00:00 | ||
Responses To Emotional Events | 00:00:00 | ||
Emotions In Conflict | 00:00:00 | ||
Handling Emotions | 00:00:00 | ||
The Cycle Of Behavior | 00:00:00 | ||
Managing Fight And Flight Behavior | 00:00:00 | ||
Tips To Prevent A Freeze Response | 00:00:00 | ||
Ideal Interactions | 00:00:00 | ||
Section 9 - The Chimp Paradox | |||
The Chimp Paradox | 00:00:00 | ||
One Minute Observation Test | 00:00:00 | ||
The Brain And The Chimp Paradox | 00:00:00 | ||
The Basic Anatomy Of The Brain | 00:00:00 | ||
What Basically Drives The Chimp | 00:00:00 | ||
How The Chimp Works | 00:00:00 | ||
The Computer | 00:00:00 | ||
Emotions And Higher Order State | 00:00:00 | ||
Section 10 - Practical Activity - The Chimp Paradox | |||
Practical Activity: The Chimp Paradox | 00:00:00 | ||
Section 11 - Modes Of Conflict | |||
Ways Of Working With Conflict | 00:00:00 | ||
Thomas Kilmann Conflict Mode Assessment | 00:00:00 | ||
The Thomas Kilmann Conflict Mode Model | 00:00:00 | ||
The Compromising Conflict Management Mode | 00:00:00 | ||
Questions To Ask - Compromising | 00:00:00 | ||
The Competing Conflict Management Mode | 00:00:00 | ||
Questions To Ask - Competing | 00:00:00 | ||
The Collaborating Conflict Management Mode | 00:00:00 | ||
Questions To Ask - Collaborating | 00:00:00 | ||
The Avoiding Conflict Management Mode | 00:00:00 | ||
Questions To Ask - Avoiding | 00:00:00 | ||
The Accommodating Conflict Management Mode | 00:00:00 | ||
Questions To Ask - Accommodating | 00:00:00 | ||
Some Basic Skills In Conflict Resolution | 00:00:00 | ||
Section 12 - Flexibility | |||
Flexibility - Learning Outcomes | 00:00:00 | ||
The Preferences That Influence Flexibility | 00:00:00 | ||
Planning And Spontaneous Types | 00:00:00 | ||
How To Be More Flexible | 00:00:00 | ||
Working With Change | 00:00:00 | ||
Flexibility And Conflict Learning Review | 00:00:00 | ||
Section 13 - Practical Activity - Flexibility | |||
Practical Activity - Assess Your Flexibility | 00:00:00 | ||
Section 14 - Ways To Resolve Conflict | |||
The Area Of Agreement - The Agreement Box | 00:00:00 | ||
How The Use Of Words Can Affect Conflict | 00:00:00 | ||
Considering Inflection And Intonation In Your Spoken Communication | 00:00:00 | ||
Third Party Intervention | 00:00:00 | ||
Some Wisdom And Takeaways Around Conflict | 00:00:00 | ||
Conflict Management With Emotional Intelligence - Learning Review | 00:00:00 |
About This Course
Who this course is for:
- Individuals committed to building their emotional intelligence
- Those seeking to deepen their understanding of conflict dynamics
- People interested in identifying root causes of conflict
- Learners looking to adopt proven techniques for conflict resolution
- Managers, team leaders, and customer service professionals
- Anyone regularly handling disputes or wanting to enhance interpersonal skills
What you’ll learn:Â
- Techniques for managing, working with, and resolving conflict
- How to adapt and work flexibly with others, especially in areas involving time and personal preferences
- Skills for understanding and addressing differences that can lead to conflict
Requirements:
- No prior knowledge or experience is required.
Last Update – October 2024
Conflict often arises from competing needs and limited resources, such as money, time, or personal priorities. While conflict is inevitable in human interactions, the difference lies in how it’s managed. This training on conflict management offers a structured, practical approach to resolving disagreements through effective communication, empathy, and proactive problem-solving. The skills covered in this course can enhance your effectiveness across various aspects of life.
Key Topics Include:
- Emotional Intelligence in Conflict Resolution – Leverage emotional intelligence to balance emotional responses with logical thinking. You’ll learn to use empathy, active listening, and rapport-building in challenging situations.
- Conflict Modes and Styles – Discover different conflict styles, each with unique strengths and limitations. A self-assessment activity will help you identify your preferred conflict mode, providing actionable insights for defusing conflicts and fostering more productive discussions.
- Flexibility and Adaptability – Learn how flexibility in your approach, particularly regarding time and adaptability, can influence interactions and minimize conflicts.
This course is a comprehensive training on conflict management that’s suitable for anyone interested in learning how to manage, work with, and resolve conflict effectively. It also complements other courses focused on emotional intelligence.
Course Format: The course blends theory with practical guidance and includes a range of hands-on exercises. Through group activities, reflections, and real-world scenarios, you’ll develop a nuanced understanding of conflict management with emotional intelligence. Equivalent to an 8-12 hour workshop, this course is part of our advanced emotional intelligence curriculum endorsed by the Institute of Leadership and Management.
Please Note: To maximize the benefits of this course, active participation is essential. Conflict management is not achieved by passive learning; it requires reflective exercises, feedback-seeking, and discussions with others. Fully engaging with the material will ensure you get the most from this conflict management course.
Ready to take the next step? Check out my courses and see what you can achieve.
Our Promise to You
By the end of this course, you’ll have the skills and insights needed to handle conflict management with emotional intelligence effectively, equipping you to manage disputes in a constructive way.
10 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.
Get started today and gain mastery over conflict management through emotional intelligence!
Course Curriculum
Section 1 - Introduction | |||
Introduction To The Course | 00:00:00 | ||
Conflict Course Learning Outcomes | 00:00:00 | ||
Practical Activity - Working with Conflict | 00:00:00 | ||
Giving And Receiving Feedback | 00:00:00 | ||
Some Immediate Tips To Develop Emotional Intelligence | 00:00:00 | ||
Section 2 - What Is Conflict? | |||
What Is Conflict And Why It Occurs | 00:00:00 | ||
The Issues Around Conflict | 00:00:00 | ||
Factors And Questions To Consider In Conflict Resolution | 00:00:00 | ||
The Importance Of Trust | 00:00:00 | ||
The Trust Equation | 00:00:00 | ||
Building Trust | 00:00:00 | ||
Bullying At Work | 00:00:00 | ||
Section 3 - Practical Activity: Exploring Conflict | |||
Practical Activity: Exploring Conflict | 00:00:00 | ||
Section 4 - Assertiveness | |||
Assertiveness - Learning Outcomes | 00:00:00 | ||
Rights And Responsibilities | 00:00:00 | ||
Barriers To Assertiveness | 00:00:00 | ||
The Choices Of Behaviour | 00:00:00 | ||
Aggressive Behaviour | 00:00:00 | ||
Passive Behaviour | 00:00:00 | ||
Assertive Behaviour | 00:00:00 | ||
Recognizing Aggressive, Passive, And Assertive Behaviours Booklet | 00:00:00 | ||
Passive-Aggressive Behaviour | 00:00:00 | ||
Some Methods And Techniques For Expressing Assertiveness | 00:00:00 | ||
Ways To Say No | 00:00:00 | ||
The Rules Of Assertiveness | 00:00:00 | ||
Assertiveness Module Learning Review | 00:00:00 | ||
Section 5 - Practical Activity - Assertiveness | |||
Practical Activity - The Rules Of Assertiveness | 00:00:00 | ||
Section 6 - Toxic Situations | |||
Toxic Situations – Learning Outcomes | 00:00:00 | ||
Caustic Opener and Mind-Reading | 00:00:00 | ||
Everyone, Forever, And That's You All Over | 00:00:00 | ||
The Blame Game And Exaggerate Me | 00:00:00 | ||
You Say Tomato And Yesterday's Hangover | 00:00:00 | ||
What I Mean, Not What I Say And Irreconcilable Differences | 00:00:00 | ||
Further Methods Of Resolving Toxic Situations | 00:00:00 | ||
Toxic Situations - Learning Review | 00:00:00 | ||
Section 7 - Practical Activity - Toxic Situations | |||
Practical Activity: Toxic Situations | 00:00:00 | ||
Section 8 - Emotional Intelligence And Conflict | |||
The Emotional Intelligence Cycle | 00:00:00 | ||
Communication | 00:00:00 | ||
Responses To Emotional Events | 00:00:00 | ||
Emotions In Conflict | 00:00:00 | ||
Handling Emotions | 00:00:00 | ||
The Cycle Of Behavior | 00:00:00 | ||
Managing Fight And Flight Behavior | 00:00:00 | ||
Tips To Prevent A Freeze Response | 00:00:00 | ||
Ideal Interactions | 00:00:00 | ||
Section 9 - The Chimp Paradox | |||
The Chimp Paradox | 00:00:00 | ||
One Minute Observation Test | 00:00:00 | ||
The Brain And The Chimp Paradox | 00:00:00 | ||
The Basic Anatomy Of The Brain | 00:00:00 | ||
What Basically Drives The Chimp | 00:00:00 | ||
How The Chimp Works | 00:00:00 | ||
The Computer | 00:00:00 | ||
Emotions And Higher Order State | 00:00:00 | ||
Section 10 - Practical Activity - The Chimp Paradox | |||
Practical Activity: The Chimp Paradox | 00:00:00 | ||
Section 11 - Modes Of Conflict | |||
Ways Of Working With Conflict | 00:00:00 | ||
Thomas Kilmann Conflict Mode Assessment | 00:00:00 | ||
The Thomas Kilmann Conflict Mode Model | 00:00:00 | ||
The Compromising Conflict Management Mode | 00:00:00 | ||
Questions To Ask - Compromising | 00:00:00 | ||
The Competing Conflict Management Mode | 00:00:00 | ||
Questions To Ask - Competing | 00:00:00 | ||
The Collaborating Conflict Management Mode | 00:00:00 | ||
Questions To Ask - Collaborating | 00:00:00 | ||
The Avoiding Conflict Management Mode | 00:00:00 | ||
Questions To Ask - Avoiding | 00:00:00 | ||
The Accommodating Conflict Management Mode | 00:00:00 | ||
Questions To Ask - Accommodating | 00:00:00 | ||
Some Basic Skills In Conflict Resolution | 00:00:00 | ||
Section 12 - Flexibility | |||
Flexibility - Learning Outcomes | 00:00:00 | ||
The Preferences That Influence Flexibility | 00:00:00 | ||
Planning And Spontaneous Types | 00:00:00 | ||
How To Be More Flexible | 00:00:00 | ||
Working With Change | 00:00:00 | ||
Flexibility And Conflict Learning Review | 00:00:00 | ||
Section 13 - Practical Activity - Flexibility | |||
Practical Activity - Assess Your Flexibility | 00:00:00 | ||
Section 14 - Ways To Resolve Conflict | |||
The Area Of Agreement - The Agreement Box | 00:00:00 | ||
How The Use Of Words Can Affect Conflict | 00:00:00 | ||
Considering Inflection And Intonation In Your Spoken Communication | 00:00:00 | ||
Third Party Intervention | 00:00:00 | ||
Some Wisdom And Takeaways Around Conflict | 00:00:00 | ||
Conflict Management With Emotional Intelligence - Learning Review | 00:00:00 |
VERY INFORMATIVE!!!
THIS COURSE GAVE ME INSIGHTFUL INFORMATION ON HOW TO RESOLVE CONFLICT COME TO HEALTHY RESOLUTIONS WITHIN THE WORKPLACE. I RECOMMEND THIS PROGRAM TO ANY ALL THOSE WHO HAVE TO DEAL WITH DIFFICULT PEOPLE IN OUTSIDE THE WORK ENVIRONMENT. -MT