About This Course
Latest update – June 2020
Conflict and disagreements are a natural part of everyday life as there is not enough of what everyone wants to go around. Conflict occurs over money, goods, services, power, possessions, time, and much more. Where there are people, there is conflict.
Some disagreement and conflict is inevitable as this where learning, creativity, and understanding occurs. It is not that conflict occurs that is the issue. It is how it is managed.
This course is about proactively working together with others in ways that will help you to communicate more efficiently as you work with them to understand and work with differences that lead to conflict. In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life.
Negotiating and resolving conflict requires good use of emotional intelligence – your ability to balance your emotional needs with your thinking. Managing conflict involves using skills such as rapport, empathy and listening.
Conflict modes and styles are reviewed looking at the strengths and liabilities of each. You get the chance to complete a questionnaire that will give you an insight to the mode / style that you prefer to use in conflict situations. Completing this practical activity will enable you to identify ways to reframe and defuse conflict, creating more productive outcomes and results.
The course, also, covers flexibility and how you use behavioural preferences around working with time. Your flexibility and adaptability underpins how you work with change and can have a profound impact on others that could lead to conflict.
This course is a standalone course for anyone interested in understanding how to manage, work with and resolve conflict. It compliments other courses that explore emotional intelligence in more depth.
You’ll receive all the information that you need and will be coached using loads of practical hints that you can use straight away. There are also a series of interactive exercises that involve some activity with other people and some reflection.
The course material makes up a one to two day workshop so is equivalent to 8 -12 hour’s training. It forms part of our advanced emotional intelligence course endorsed by the Institute of Leadership and Management.
PLEASE NOTE – This course is NOT for you if you are not prepared to work through the exercises that make up a fundamental part of the course. Conflict cannot be managed just by watching the video lectures. It requires you to do some reflective thinking, to get some feedback and to discuss your development with others. I’m afraid that you won’t get the best from the course unless you are prepared to do this.
- This course will support the development of your emotional intelligence. It will be of interest to you if you are looking to develop an understanding of conflict, the issues involved and ways to resolve conflict effectively.
- This course will support anyone who is regularly involved in managing or resolving conflict.
Our Promise to You
By the end of this course, you will have the knowledge about conflict management with emotional intelligence.
30 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.
Get started today and learn more about conflict management with emotional intelligence.
|Section 1 - Introduction|
|Introduction To The Course||00:00:00|
|Practical Activity – Working with Conflict||00:00:00|
|Giving And Receiving Feedback||00:00:00|
|Some Immediate Tips To Develop Emotional Intelligence||00:00:00|
|Section 2 - What Is Conflict?|
|What Is Conflict?||00:00:00|
|The Issues Around Conflict||00:00:00|
|Factors And Questions To Consider In Conflict Resolution||00:00:00|
|The Trust Equation||00:00:00|
|Bullying At Work||00:00:00|
|Section 3 - Practical Activity: Exploring Conflict|
|Practical Activity: Exploring Conflict||00:00:00|
|Section 4 - Assertiveness|
|Assertiveness – Learning Outcomes||00:00:00|
|Rights And Responsibilities||00:00:00|
|Barriers To Assertiveness||00:00:00|
|The Three Choices Of Behaviour||00:00:00|
|Recognizing Aggressive, Passive, And Assertive Behaviours Booklet||00:00:00|
|Some Methods And Techniques For Expressing Assertiveness||00:00:00|
|Ways To Say No||00:00:00|
|The Rules Of Assertiveness||00:00:00|
|Assertiveness – Review||00:00:00|
|Section 5 - Practical Activity - Assertiveness|
|The Rules of Assertiveness||00:00:00|
|Section 6 - Toxic Situations|
|Toxic Situations – Learning Outcomes||00:00:00|
|Caustic Opener and Mind-Reading||00:00:00|
|Everyone, Forever, And That’s You All Over||00:00:00|
|The Blame Game And Exaggerate Me||00:00:00|
|You Say Tomato And Yesterday’s Hangover||00:00:00|
|What I Mean, Not What I Say And Irreconcilable Differences||00:00:00|
|Further Methods Of Resolving Toxic Situations||00:00:00|
|Toxic Situations – Review||00:00:00|
|Section 7 - Practical Activity - Toxic Situations|
|Practical Activity: Toxic Situations||00:00:00|
|Section 8 - Emotional Intelligence And Conflict|
|The Emotional Intelligence Cycle||00:00:00|
|Responses To Emotional Events||00:00:00|
|Emotions In Conflict||00:00:00|
|The Cycle Of Behavior||00:00:00|
|Managing Fight And Flight Behavior||00:00:00|
|Tips To Prevent A Freeze Response||00:00:00|
|Section 9 - The Chimp Paradox|
|The Chimp Paradox||00:00:00|
|One Minute Observation Test||00:00:00|
|The Brain And The Chimp Paradox||00:00:00|
|The Basic Anatomy Of The Brain||00:00:00|
|What Basically Drives The Chimp||00:00:00|
|How The Chimp Works||00:00:00|
|Emotions And Higher Order State||00:00:00|
|Section 10 - Practical Activity - The Chimp Paradox|
|Practical Activity: The Chimp Paradox||00:00:00|
|Section 11 - Modes Of Conflict|
|Ways Of Working With Conflict||00:00:00|
|Thomas Kilmann Conflict Mode Assessment||00:00:00|
|The Thomas Kilmann Conflict Mode Model||00:00:00|
|The Compromising Conflict Management Mode||00:00:00|
|Questions To Ask – Compromising||00:00:00|
|The Competing Conflict Management Mode||00:00:00|
|Questions To Ask – Competing||00:00:00|
|The Collaborating Conflict Management Mode||00:00:00|
|Questions To Ask – Collaborating||00:00:00|
|The Avoiding Conflict Management Mode||00:00:00|
|Questions To Ask – Avoiding||00:00:00|
|The Accommodating Conflict Management Mode||00:00:00|
|Questions To Ask – Accommodating||00:00:00|
|Some Basic Skills In Conflict Resolution||00:00:00|
|Section 12 - Flexibility|
|Flexibility – Learning Outcomes||00:00:00|
|The Preferences That Influence Flexibility||00:00:00|
|Planning And Spontaneous Types||00:00:00|
|How To Be More Flexible||00:00:00|
|Working With Change||00:00:00|
|Flexibility – Review||00:00:00|
|Section 13 - Practical Activity - Flexibility|
|Practical Activity: Flexibility||00:00:00|
|Section 14 - Ways To Resolve Conflict|
|The Agreement Box – The All Important Area Of Agreement||00:00:00|
|How The Use Of Words Can Affect Conflict||00:00:00|
|Considering Inflection And Intonation In Your Spoken Communication||00:00:00|
|Third Party Intervention||00:00:00|
|Course Takeaways – Some Wisdom Around Working With Conflict||00:00:00|
|Conflict Management With Emotional Intelligence – Learning Review||00:00:00|