About This Course

Latest update – June 2020

Conflict and disagreements are a natural part of everyday life as there is not enough of what everyone wants to go around.  Conflict occurs over money, goods, services, power, possessions, time, and much more. Where there are people, there is conflict.

Some disagreement and conflict is inevitable as this where learning, creativity, and understanding occurs.  It is not that conflict occurs that is the issue. It is how it is managed.

This course is about proactively working together with others in ways that will help you to communicate more efficiently as you work with them to understand and work with differences that lead to conflict.  In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life.

Negotiating and resolving conflict requires good use of emotional intelligence – your ability to balance your emotional needs with your thinking.  Managing conflict involves using skills such as rapport, empathy and listening.

Conflict modes and styles are reviewed looking at the strengths and liabilities of each. You get the chance to complete a questionnaire that will give you an insight to the mode / style that you prefer to use in conflict situations.  Completing this practical activity will enable you to identify ways to reframe and defuse conflict, creating more productive outcomes and results.

The course, also, covers flexibility and how you use behavioural preferences around working with time.  Your flexibility and adaptability underpins how you work with change and can have a profound impact on others that could lead to conflict.

This course is a standalone course for anyone interested in understanding how to manage, work with and resolve conflict. It compliments other courses that explore emotional intelligence in more depth.

You’ll receive all the information that you need and will be coached using loads of practical hints that you can use straight away. There are also a series of interactive exercises that involve some activity with other people and some reflection.

The course material makes up a one to two day workshop so is equivalent to 8 -12 hour’s training. It forms part of our advanced emotional intelligence course endorsed by the Institute of Leadership and Management.

PLEASE NOTE – This course is NOT for you if you are not prepared to work through the exercises that make up a fundamental part of the course.  Conflict cannot be managed just by watching the video lectures.  It requires you to do some reflective thinking, to get some feedback and to discuss your development with others.  I’m afraid that you won’t get the best from the course unless you are prepared to do this.

Who this course is for:
  • This course will support the development of your emotional intelligence. It will be of interest to you if you are looking to develop an understanding of conflict, the issues involved and ways to resolve conflict effectively.
  • This course will support anyone who is regularly involved in managing or resolving conflict.

Our Promise to You
By the end of this course, you will have the knowledge about conflict management with emotional intelligence.

30 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.

Get started today and learn more about conflict management with emotional intelligence.

Course Curriculum

Section 1 - Introduction
Introduction To The Course 00:00:00
Practical Activity – Working with Conflict 00:00:00
Giving And Receiving Feedback 00:00:00
Some Immediate Tips To Develop Emotional Intelligence 00:00:00
Section 2 - What Is Conflict?
What Is Conflict? 00:00:00
The Issues Around Conflict 00:00:00
Factors And Questions To Consider In Conflict Resolution 00:00:00
Trust 00:00:00
The Trust Equation 00:00:00
Building Trust 00:00:00
Bullying At Work 00:00:00
Section 3 - Practical Activity: Exploring Conflict
Practical Activity: Exploring Conflict 00:00:00
Section 4 - Assertiveness
Assertiveness – Learning Outcomes 00:00:00
Rights And Responsibilities 00:00:00
Barriers To Assertiveness 00:00:00
The Three Choices Of Behaviour 00:00:00
Aggressive Behaviour 00:00:00
Passive Behaviour 00:00:00
Assertive Behaviour 00:00:00
Recognizing Aggressive, Passive, And Assertive Behaviours Booklet 00:00:00
Some Methods And Techniques For Expressing Assertiveness 00:00:00
Ways To Say No 00:00:00
The Rules Of Assertiveness 00:00:00
Assertiveness – Review 00:00:00
Section 5 - Practical Activity - Assertiveness
The Rules of Assertiveness 00:00:00
Section 6 - Toxic Situations
Toxic Situations – Learning Outcomes 00:00:00
Caustic Opener and Mind-Reading 00:00:00
Everyone, Forever, And That’s You All Over 00:00:00
The Blame Game And Exaggerate Me 00:00:00
You Say Tomato And Yesterday’s Hangover 00:00:00
What I Mean, Not What I Say And Irreconcilable Differences 00:00:00
Further Methods Of Resolving Toxic Situations 00:00:00
Toxic Situations – Review 00:00:00
Section 7 - Practical Activity - Toxic Situations
Practical Activity: Toxic Situations 00:00:00
Section 8 - Emotional Intelligence And Conflict
The Emotional Intelligence Cycle 00:00:00
Communication 00:00:00
Responses To Emotional Events 00:00:00
Emotions In Conflict 00:00:00
Handling Emotions 00:00:00
The Cycle Of Behavior 00:00:00
Managing Fight And Flight Behavior 00:00:00
Tips To Prevent A Freeze Response 00:00:00
Ideal Interactions 00:00:00
Section 9 - The Chimp Paradox
The Chimp Paradox 00:00:00
One Minute Observation Test 00:00:00
The Brain And The Chimp Paradox 00:00:00
The Basic Anatomy Of The Brain 00:00:00
What Basically Drives The Chimp 00:00:00
How The Chimp Works 00:00:00
The Computer 00:00:00
Emotions And Higher Order State 00:00:00
Section 10 - Practical Activity - The Chimp Paradox
Practical Activity: The Chimp Paradox 00:00:00
Section 11 - Modes Of Conflict
Ways Of Working With Conflict 00:00:00
Thomas Kilmann Conflict Mode Assessment 00:00:00
The Thomas Kilmann Conflict Mode Model 00:00:00
The Compromising Conflict Management Mode 00:00:00
Questions To Ask – Compromising 00:00:00
The Competing Conflict Management Mode 00:00:00
Questions To Ask – Competing 00:00:00
The Collaborating Conflict Management Mode 00:00:00
Questions To Ask – Collaborating 00:00:00
The Avoiding Conflict Management Mode 00:00:00
Questions To Ask – Avoiding 00:00:00
The Accommodating Conflict Management Mode 00:00:00
Questions To Ask – Accommodating 00:00:00
Some Basic Skills In Conflict Resolution 00:00:00
Section 12 - Flexibility
Flexibility – Learning Outcomes 00:00:00
The Preferences That Influence Flexibility 00:00:00
Planning And Spontaneous Types 00:00:00
How To Be More Flexible 00:00:00
Working With Change 00:00:00
Flexibility – Review 00:00:00
Section 13 - Practical Activity - Flexibility
Practical Activity: Flexibility 00:00:00
Section 14 - Ways To Resolve Conflict
The Agreement Box – The All Important Area Of Agreement 00:00:00
How The Use Of Words Can Affect Conflict 00:00:00
Considering Inflection And Intonation In Your Spoken Communication 00:00:00
Third Party Intervention 00:00:00
Course Takeaways – Some Wisdom Around Working With Conflict 00:00:00
Conflict Management With Emotional Intelligence – Learning Review 00:00:00

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