Please ensure Javascript is enabled for purposes of website accessibility
Conflict Management With Emotional Intelligence

Learn conflict management with emotional intelligence and transform the way you handle disagreements. Enroll now for success! Read more.

5.0( 1 REVIEWS )
467 STUDENTS
2h 57m
Course Skill Level
Beginner
Time Estimate
2h 57m

Hi. My name is Robin Hills. I am an emotional intelligence coach, trainer and facilitator with over 35 years business and commercial experience.

About This Course

Who this course is for:

  • Individuals committed to building their emotional intelligence
  • Those seeking to deepen their understanding of conflict dynamics
  • People interested in identifying root causes of conflict
  • Learners looking to adopt proven techniques for conflict resolution
  • Managers, team leaders, and customer service professionals
  • Anyone regularly handling disputes or wanting to enhance interpersonal skills

What you’ll learn: 

  • Techniques for managing, working with, and resolving conflict
  • How to adapt and work flexibly with others, especially in areas involving time and personal preferences
  • Skills for understanding and addressing differences that can lead to conflict

Requirements:

  • No prior knowledge or experience is required.

Last Update – October 2024

Conflict often arises from competing needs and limited resources, such as money, time, or personal priorities. While conflict is inevitable in human interactions, the difference lies in how it’s managed. This training on conflict management offers a structured, practical approach to resolving disagreements through effective communication, empathy, and proactive problem-solving. The skills covered in this course can enhance your effectiveness across various aspects of life.

Key Topics Include:

  • Emotional Intelligence in Conflict Resolution – Leverage emotional intelligence to balance emotional responses with logical thinking. You’ll learn to use empathy, active listening, and rapport-building in challenging situations.
  • Conflict Modes and Styles – Discover different conflict styles, each with unique strengths and limitations. A self-assessment activity will help you identify your preferred conflict mode, providing actionable insights for defusing conflicts and fostering more productive discussions.
  • Flexibility and Adaptability – Learn how flexibility in your approach, particularly regarding time and adaptability, can influence interactions and minimize conflicts.

This course is a comprehensive training on conflict management that’s suitable for anyone interested in learning how to manage, work with, and resolve conflict effectively. It also complements other courses focused on emotional intelligence.

Course Format: The course blends theory with practical guidance and includes a range of hands-on exercises. Through group activities, reflections, and real-world scenarios, you’ll develop a nuanced understanding of conflict management with emotional intelligence. Equivalent to an 8-12 hour workshop, this course is part of our advanced emotional intelligence curriculum endorsed by the Institute of Leadership and Management.

Please Note: To maximize the benefits of this course, active participation is essential. Conflict management is not achieved by passive learning; it requires reflective exercises, feedback-seeking, and discussions with others. Fully engaging with the material will ensure you get the most from this conflict management course.

Ready to take the next step? Check out my courses and see what you can achieve.

Our Promise to You
By the end of this course, you’ll have the skills and insights needed to handle conflict management with emotional intelligence effectively, equipping you to manage disputes in a constructive way.

10 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.

Get started today and gain mastery over conflict management through emotional intelligence!

Course Curriculum

Section 1 - Introduction
Introduction To The Course 00:00:00
Conflict Course Learning Outcomes 00:00:00
Practical Activity - Working with Conflict 00:00:00
Giving And Receiving Feedback 00:00:00
Some Immediate Tips To Develop Emotional Intelligence 00:00:00
Section 2 - What Is Conflict?
What Is Conflict And Why It Occurs 00:00:00
The Issues Around Conflict 00:00:00
Factors And Questions To Consider In Conflict Resolution 00:00:00
The Importance Of Trust 00:00:00
The Trust Equation 00:00:00
Building Trust 00:00:00
Bullying At Work 00:00:00
Section 3 - Practical Activity: Exploring Conflict
Practical Activity: Exploring Conflict 00:00:00
Section 4 - Assertiveness
Assertiveness - Learning Outcomes 00:00:00
Rights And Responsibilities 00:00:00
Barriers To Assertiveness 00:00:00
The Choices Of Behaviour 00:00:00
Aggressive Behaviour 00:00:00
Passive Behaviour 00:00:00
Assertive Behaviour 00:00:00
Recognizing Aggressive, Passive, And Assertive Behaviours Booklet 00:00:00
Passive-Aggressive Behaviour 00:00:00
Some Methods And Techniques For Expressing Assertiveness 00:00:00
Ways To Say No 00:00:00
The Rules Of Assertiveness 00:00:00
Assertiveness Module Learning Review 00:00:00
Section 5 - Practical Activity - Assertiveness
Practical Activity - The Rules Of Assertiveness 00:00:00
Section 6 - Toxic Situations
Toxic Situations – Learning Outcomes 00:00:00
Caustic Opener and Mind-Reading 00:00:00
Everyone, Forever, And That's You All Over 00:00:00
The Blame Game And Exaggerate Me 00:00:00
You Say Tomato And Yesterday's Hangover 00:00:00
What I Mean, Not What I Say And Irreconcilable Differences 00:00:00
Further Methods Of Resolving Toxic Situations 00:00:00
Toxic Situations - Learning Review 00:00:00
Section 7 - Practical Activity - Toxic Situations
Practical Activity: Toxic Situations 00:00:00
Section 8 - Emotional Intelligence And Conflict
The Emotional Intelligence Cycle 00:00:00
Communication 00:00:00
Responses To Emotional Events 00:00:00
Emotions In Conflict 00:00:00
Handling Emotions 00:00:00
The Cycle Of Behavior 00:00:00
Managing Fight And Flight Behavior 00:00:00
Tips To Prevent A Freeze Response 00:00:00
Ideal Interactions 00:00:00
Section 9 - The Chimp Paradox
The Chimp Paradox 00:00:00
One Minute Observation Test 00:00:00
The Brain And The Chimp Paradox 00:00:00
The Basic Anatomy Of The Brain 00:00:00
What Basically Drives The Chimp 00:00:00
How The Chimp Works 00:00:00
The Computer 00:00:00
Emotions And Higher Order State 00:00:00
Section 10 - Practical Activity - The Chimp Paradox
Practical Activity: The Chimp Paradox 00:00:00
Section 11 - Modes Of Conflict
Ways Of Working With Conflict 00:00:00
Thomas Kilmann Conflict Mode Assessment 00:00:00
The Thomas Kilmann Conflict Mode Model 00:00:00
The Compromising Conflict Management Mode 00:00:00
Questions To Ask - Compromising 00:00:00
The Competing Conflict Management Mode 00:00:00
Questions To Ask - Competing 00:00:00
The Collaborating Conflict Management Mode 00:00:00
Questions To Ask - Collaborating 00:00:00
The Avoiding Conflict Management Mode 00:00:00
Questions To Ask - Avoiding 00:00:00
The Accommodating Conflict Management Mode 00:00:00
Questions To Ask - Accommodating 00:00:00
Some Basic Skills In Conflict Resolution 00:00:00
Section 12 - Flexibility
Flexibility - Learning Outcomes 00:00:00
The Preferences That Influence Flexibility 00:00:00
Planning And Spontaneous Types 00:00:00
How To Be More Flexible 00:00:00
Working With Change 00:00:00
Flexibility And Conflict Learning Review 00:00:00
Section 13 - Practical Activity - Flexibility
Practical Activity - Assess Your Flexibility 00:00:00
Section 14 - Ways To Resolve Conflict
The Area Of Agreement - The Agreement Box 00:00:00
How The Use Of Words Can Affect Conflict 00:00:00
Considering Inflection And Intonation In Your Spoken Communication 00:00:00
Third Party Intervention 00:00:00
Some Wisdom And Takeaways Around Conflict 00:00:00
Conflict Management With Emotional Intelligence - Learning Review 00:00:00

About This Course

Who this course is for:

  • Individuals committed to building their emotional intelligence
  • Those seeking to deepen their understanding of conflict dynamics
  • People interested in identifying root causes of conflict
  • Learners looking to adopt proven techniques for conflict resolution
  • Managers, team leaders, and customer service professionals
  • Anyone regularly handling disputes or wanting to enhance interpersonal skills

What you’ll learn: 

  • Techniques for managing, working with, and resolving conflict
  • How to adapt and work flexibly with others, especially in areas involving time and personal preferences
  • Skills for understanding and addressing differences that can lead to conflict

Requirements:

  • No prior knowledge or experience is required.

Last Update – October 2024

Conflict often arises from competing needs and limited resources, such as money, time, or personal priorities. While conflict is inevitable in human interactions, the difference lies in how it’s managed. This training on conflict management offers a structured, practical approach to resolving disagreements through effective communication, empathy, and proactive problem-solving. The skills covered in this course can enhance your effectiveness across various aspects of life.

Key Topics Include:

  • Emotional Intelligence in Conflict Resolution – Leverage emotional intelligence to balance emotional responses with logical thinking. You’ll learn to use empathy, active listening, and rapport-building in challenging situations.
  • Conflict Modes and Styles – Discover different conflict styles, each with unique strengths and limitations. A self-assessment activity will help you identify your preferred conflict mode, providing actionable insights for defusing conflicts and fostering more productive discussions.
  • Flexibility and Adaptability – Learn how flexibility in your approach, particularly regarding time and adaptability, can influence interactions and minimize conflicts.

This course is a comprehensive training on conflict management that’s suitable for anyone interested in learning how to manage, work with, and resolve conflict effectively. It also complements other courses focused on emotional intelligence.

Course Format: The course blends theory with practical guidance and includes a range of hands-on exercises. Through group activities, reflections, and real-world scenarios, you’ll develop a nuanced understanding of conflict management with emotional intelligence. Equivalent to an 8-12 hour workshop, this course is part of our advanced emotional intelligence curriculum endorsed by the Institute of Leadership and Management.

Please Note: To maximize the benefits of this course, active participation is essential. Conflict management is not achieved by passive learning; it requires reflective exercises, feedback-seeking, and discussions with others. Fully engaging with the material will ensure you get the most from this conflict management course.

Ready to take the next step? Check out my courses and see what you can achieve.

Our Promise to You
By the end of this course, you’ll have the skills and insights needed to handle conflict management with emotional intelligence effectively, equipping you to manage disputes in a constructive way.

10 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.

Get started today and gain mastery over conflict management through emotional intelligence!

Course Curriculum

Section 1 - Introduction
Introduction To The Course 00:00:00
Conflict Course Learning Outcomes 00:00:00
Practical Activity - Working with Conflict 00:00:00
Giving And Receiving Feedback 00:00:00
Some Immediate Tips To Develop Emotional Intelligence 00:00:00
Section 2 - What Is Conflict?
What Is Conflict And Why It Occurs 00:00:00
The Issues Around Conflict 00:00:00
Factors And Questions To Consider In Conflict Resolution 00:00:00
The Importance Of Trust 00:00:00
The Trust Equation 00:00:00
Building Trust 00:00:00
Bullying At Work 00:00:00
Section 3 - Practical Activity: Exploring Conflict
Practical Activity: Exploring Conflict 00:00:00
Section 4 - Assertiveness
Assertiveness - Learning Outcomes 00:00:00
Rights And Responsibilities 00:00:00
Barriers To Assertiveness 00:00:00
The Choices Of Behaviour 00:00:00
Aggressive Behaviour 00:00:00
Passive Behaviour 00:00:00
Assertive Behaviour 00:00:00
Recognizing Aggressive, Passive, And Assertive Behaviours Booklet 00:00:00
Passive-Aggressive Behaviour 00:00:00
Some Methods And Techniques For Expressing Assertiveness 00:00:00
Ways To Say No 00:00:00
The Rules Of Assertiveness 00:00:00
Assertiveness Module Learning Review 00:00:00
Section 5 - Practical Activity - Assertiveness
Practical Activity - The Rules Of Assertiveness 00:00:00
Section 6 - Toxic Situations
Toxic Situations – Learning Outcomes 00:00:00
Caustic Opener and Mind-Reading 00:00:00
Everyone, Forever, And That's You All Over 00:00:00
The Blame Game And Exaggerate Me 00:00:00
You Say Tomato And Yesterday's Hangover 00:00:00
What I Mean, Not What I Say And Irreconcilable Differences 00:00:00
Further Methods Of Resolving Toxic Situations 00:00:00
Toxic Situations - Learning Review 00:00:00
Section 7 - Practical Activity - Toxic Situations
Practical Activity: Toxic Situations 00:00:00
Section 8 - Emotional Intelligence And Conflict
The Emotional Intelligence Cycle 00:00:00
Communication 00:00:00
Responses To Emotional Events 00:00:00
Emotions In Conflict 00:00:00
Handling Emotions 00:00:00
The Cycle Of Behavior 00:00:00
Managing Fight And Flight Behavior 00:00:00
Tips To Prevent A Freeze Response 00:00:00
Ideal Interactions 00:00:00
Section 9 - The Chimp Paradox
The Chimp Paradox 00:00:00
One Minute Observation Test 00:00:00
The Brain And The Chimp Paradox 00:00:00
The Basic Anatomy Of The Brain 00:00:00
What Basically Drives The Chimp 00:00:00
How The Chimp Works 00:00:00
The Computer 00:00:00
Emotions And Higher Order State 00:00:00
Section 10 - Practical Activity - The Chimp Paradox
Practical Activity: The Chimp Paradox 00:00:00
Section 11 - Modes Of Conflict
Ways Of Working With Conflict 00:00:00
Thomas Kilmann Conflict Mode Assessment 00:00:00
The Thomas Kilmann Conflict Mode Model 00:00:00
The Compromising Conflict Management Mode 00:00:00
Questions To Ask - Compromising 00:00:00
The Competing Conflict Management Mode 00:00:00
Questions To Ask - Competing 00:00:00
The Collaborating Conflict Management Mode 00:00:00
Questions To Ask - Collaborating 00:00:00
The Avoiding Conflict Management Mode 00:00:00
Questions To Ask - Avoiding 00:00:00
The Accommodating Conflict Management Mode 00:00:00
Questions To Ask - Accommodating 00:00:00
Some Basic Skills In Conflict Resolution 00:00:00
Section 12 - Flexibility
Flexibility - Learning Outcomes 00:00:00
The Preferences That Influence Flexibility 00:00:00
Planning And Spontaneous Types 00:00:00
How To Be More Flexible 00:00:00
Working With Change 00:00:00
Flexibility And Conflict Learning Review 00:00:00
Section 13 - Practical Activity - Flexibility
Practical Activity - Assess Your Flexibility 00:00:00
Section 14 - Ways To Resolve Conflict
The Area Of Agreement - The Agreement Box 00:00:00
How The Use Of Words Can Affect Conflict 00:00:00
Considering Inflection And Intonation In Your Spoken Communication 00:00:00
Third Party Intervention 00:00:00
Some Wisdom And Takeaways Around Conflict 00:00:00
Conflict Management With Emotional Intelligence - Learning Review 00:00:00

Course Review

5.0

5.0
1 Ratings
  1. Anonymous

    VERY INFORMATIVE!!!

    5.0

    THIS COURSE GAVE ME INSIGHTFUL INFORMATION ON HOW TO RESOLVE CONFLICT COME TO HEALTHY RESOLUTIONS WITHIN THE WORKPLACE. I RECOMMEND THIS PROGRAM TO ANY ALL THOSE WHO HAVE TO DEAL WITH DIFFICULT PEOPLE IN OUTSIDE THE WORK ENVIRONMENT. -MT

Are you interested in higher education?