About This Course
Many people are surprised to learn that IQ is not highly correlated with success, emotional intelligence is.
Many organizations make the mistake of only focusing on developing hard skills, while the truth is that soft skills, such as emotional intelligence, have been demonstrated to be the strongest predictor of job performance. So, why does having high levels of emotional intelligence in the workplace lead to success? Because it creates more rewarding, collaborative, and satisfying workplace relationships, which, in turn, leads to reduced stress and anxiety and greater productivity.
It’s no wonder that emotional intelligence has become a hot new focus in corporate soft skill development in top companies around the world. Whether you’re a manager who wants to better manage staff, a leader who wants to shift the culture at your company, or an employee who wants to improve your career and enjoy your job, learn proven strategies for handling emotions and improving relationships in the workplace.
In this course, you will learn how to:
- Avoid workplace drama
- Develop awareness of yourself and others
- Take control of your thoughts and redirect your emotional state
- Catch negative emotions early and avoid triggers
- Reduce and release stress so that it doesn’t build up
- De-escalate anger and redirect conflict
Then, once you’ve developed awareness of and control over your own emotions, you’ll explore how to handle other people’s emotions and develop better communication and stronger relationships with your co-workers or staff. You’ll learn how to:
- Understand non-verbal communication and body language
- Establish rapport and influence
- Understand another person’s perspective without reacting
- Develop powerful reflective listening skills
- Avoid common communication roadblocks
- Handle others’ emotional states, including apathy, defensiveness, anger, or crying
- Create a more positive work environment with low conflict and high productivity
Our Promise to You
By the end of this course, you will have learned emotional intelligence in the workplace.
30 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.
Get started today and learn more about emotional intelligence in the workplace and manage you staff.
Course Curriculum
Section 1 - Welcome And Getting Started | |||
Introduction To Emotional Intelligence | 00:00:00 | ||
Section 2 - Emotional Intelligence In The Workplace | |||
What Is Emotional Intelligence? | 00:00:00 | ||
The Importance Of Emotional Intelligence At Work | 00:00:00 | ||
Understanding Your Emotional Intelligence | 00:00:00 | ||
Exercise: Understanding Your Emotional Intelligence | 00:00:00 | ||
Why Emotions Are Contagious (Mirror Neurons) | 00:00:00 | ||
Exercise – Why Emotions Are Contagious: Mirror Neurons | 00:00:00 | ||
Section 3 - Intrapersonal Emotional Intelligence | |||
Understanding And Recognizing Emotions | 00:00:00 | ||
Practicing Emotional Awareness | 00:00:00 | ||
Exercise: Practicing Emotional Awareness | 00:00:00 | ||
The Body-Mind Connection | 00:00:00 | ||
Thoughts Create Emotions | 00:00:00 | ||
Reframing Your Thoughts | 00:00:00 | ||
Exercise: Reframing Your Thoughts | 00:00:00 | ||
Catch Negative Emotions Early | 00:00:00 | ||
Identify Triggers | 00:00:00 | ||
Exercise: Identifying Triggers | 00:00:00 | ||
Techniques for Overcoming Negative Emotions | 00:00:00 | ||
Exercise: Overcome Negative Emotions | 00:00:00 | ||
Section 4 - Reduce Stress To Increase Emotional Intelligence | |||
The Importance Of Reducing Stress | 00:00:00 | ||
Releasing Stress Through Venting | 00:00:00 | ||
Exercise: Venting And Other Stress – Reduction Techniques | 00:00:00 | ||
Tips For Stress Reduction | 00:00:00 | ||
Section 5 - Interpersonal Emotional Intelligence | |||
Identifying Emotions And Nonverbal Communication | 00:00:00 | ||
Exercise: Emotion Identification Chart | 00:00:00 | ||
Establishing Rapport | 00:00:00 | ||
Exercise: Developing Rapport | 00:00:00 | ||
Developing Empathy | 00:00:00 | ||
Exercise: Developing Empathy | 00:00:00 | ||
Listening Skills | 00:00:00 | ||
Exercise: Effective Listening | 00:00:00 | ||
Communication Skills | 00:00:00 | ||
Exercise: Effective Communication Techniques | 00:00:00 | ||
Handling Others’ Emotions | 00:00:00 | ||
Exercise: Handling Others’ Emotions | 00:00:00 | ||
Section 6 - Being An Emotionally Intelligent Manager | |||
Emotional Intelligence In Leadership | 00:00:00 | ||
Exercise: Emotional Intelligence In Leadership | 00:00:00 | ||
The Importance Of Empathy For Managers | 00:00:00 | ||
Exercise: The Importance Of Empathy For Leaders | 00:00:00 | ||
Section 7 - Conclusion And Next Steps | |||
Congratulations And Next Steps | 00:00:00 |
Really Good Information
A very detailed look into the different aspects of emotional Intelligence and why it’s important for the work environment.