Emotional Intelligence: The Ultimate Soft Skill At Work

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This course is designed for those interested to learn the basics of developing emotional intelligence and create a more positive work environment with low conflict and high productivity in the workplace.

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About This CourseBeginner

Many people are surprised to learn that IQ is not highly correlated with success, emotional intelligence is.

Many organizations make the mistake of only focusing on developing hard skills, while the truth is that soft skills, such as emotional intelligence, have been demonstrated to be the strongest predictor of job performance. So, why does having high levels of emotional intelligence in the workplace lead to success? Because it creates more rewarding, collaborative, and satisfying workplace relationships, which, in turn, leads to reduced stress and anxiety and greater productivity.

It’s no wonder that emotional intelligence has become a hot new focus in corporate soft skill development in top companies around the world. Whether you’re a manager who wants to better manage staff, a leader who wants to shift the culture at your company, or an employee who wants to improve your career and enjoy your job, learn proven strategies for handling emotions and improving relationships in the workplace.

In this course, you will learn how to:

  • Avoid workplace drama
  • Develop awareness of yourself and others
  • Take control of your thoughts and redirect your emotional state
  • Catch negative emotions early and avoid triggers
  • Reduce and release stress so that it doesn’t build up
  • De-escalate anger and redirect conflict

Then, once you’ve developed awareness of and control over your own emotions, you’ll explore how to handle other people’s emotions and develop better communication and stronger relationships with your co-workers or staff. You’ll learn how to:

  • Understand non-verbal communication and body language
  • Establish rapport and influence
  • Understand another person’s perspective without reacting
  • Develop powerful reflective listening skills
  • Avoid common communication roadblocks
  • Handle others’ emotional states, including apathy, defensiveness, anger, or crying
  • Create a more positive work environment with low conflict and high productivity

Our Promise to You

By the end of this course, you will have learned emotional intelligence in the workplace.

30 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.

Get started today and learn more about emotional intelligence in the workplace and manage you staff.

Course Curriculum

Course Sections

Introduction To Emotional Intelligence

What Is Emotional Intelligence?

The Importance Of Emotional Intelligence At Work

Understanding Your Emotional Intelligence

Exercise: Understanding Your Emotional Intelligence

Why Emotions Are Contagious (Mirror Neurons)

Exercise – Why Emotions Are Contagious: Mirror Neurons

Understanding And Recognizing Emotions

Practicing Emotional Awareness

Exercise: Practicing Emotional Awareness

The Body-Mind Connection

Thoughts Create Emotions

Reframing Your Thoughts

Exercise: Reframing Your Thoughts

Catch Negative Emotions Early

Identify Triggers

Exercise: Identifying Triggers

Techniques for Overcoming Negative Emotions

Exercise: Overcome Negative Emotions

The Importance Of Reducing Stress

Releasing Stress Through Venting

Exercise: Venting And Other Stress – Reduction Techniques

Tips For Stress Reduction

Identifying Emotions And Nonverbal Communication

Exercise: Emotion Identification Chart

Establishing Rapport

Exercise: Developing Rapport

Developing Empathy

Exercise: Developing Empathy

Listening Skills

Exercise: Effective Listening

Communication Skills

Exercise: Effective Communication Techniques

Handling Others’ Emotions

Exercise: Handling Others’ Emotions

Emotional Intelligence In Leadership

Exercise: Emotional Intelligence In Leadership

The Importance Of Empathy For Managers

Exercise: The Importance Of Empathy For Leaders

Congratulations And Next Steps


1 student review
  1. MeLisa Andrews says:

    Really Good Information
    A very detailed look into the different aspects of emotional Intelligence and why it's important for the work environment.