Who this course is for: 

• Customer service professionals
• Business owners
• Leaders
• Managers

What you’ll learn: 

• Set guidelines for managing social-first customer care
• How to choose the right channels to conduct customer service on
• The process for listening and monitoring conversations about your organization
• How to properly craft responses to positive and negative customer feedback
• Tips for proactively answering frequently asked questions on social media
• How to develop templates to streamline the process of responding to customers
• Recommendations for how to move beyond best practices for customer care and get creative with your approach
• This class will cover guidelines for customer service on social media that are relevant to small businesses and enterprise organizations alike

Requirements: 

• No prior knowledge is required to take this course.

Your customers don’t want to wait on hold or stay glued to their browser; they want their issues resolved where they’re active across popular social media networks, review sites and messaging services.

Providing customer service on platforms like Twitter, Instagram, WhatsApp, Yelp, OpenTable, and Google is essential for your organization to meet the needs of consumers while reducing response times and lowering the total number of customer support tickets.

Join Brian Honigman, a leading marketing consultant and an NYU adjunct marketing professor, to learn why it’s important to offer support to customers on social media and how to effectively manage a customer care program on these channels.

Our Promise to You

By the end of this course, you will have learned how to effectively provide customer service on social media.

10 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.

Get started today!