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About This Course

Who this course is for:

  • Sales People
  • Clerks
  • Managers
  • Business owners

What you’ll learn: 

  • Stop losing money due to poor or average customer service
  • Save a fortune in advertising dollars
  • Get more referrals
  • Retain existing customers
  • Solve problems fast
  • Learn how to create an outstanding customer service experience
  • Handle difficult customers like a Pro
  • Avoid the 10 deadly sins of customer service


  • No prior knowledge is required to take this course. 

Customer service will make or break your business. You have no idea how much money you are losing due to bad customer service and how much money you can gain by providing excellent customer service. This course is perfect for business owners, managers and employees. Get your team trained!

Our Promise to You

By the end of this course, you will have learned excellent customer service to boost your business.

10 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.

Get started today and learn more about outstanding customer service for your business.

Course Curriculum

2h 28m

Section 1 - Customer Service Training Videos
Why Customer Service Is Critical To Your Business 00:00:00
Good Isn’t Good Enough 00:00:00
We Are All In The Helping Field 00:00:00
Providing Concierge Level Of Service 00:00:00
The Five Tenets Of Total Quality Management 00:00:00
How To Boost Customer Satisfaction 00:00:00
How To Avoid Deadly Sins Of Customer Service 00:00:00
More Money Through Customer Retention 00:00:00
How Much Is A Customer Worth 00:00:00
Do You Understand Your Customer 00:00:00
Dealing With Difficult Customers 00:00:00
Leap Into Customer Service 00:00:00
Exceptional Phone Service 00:00:00
Why Customers Buy From You 00:00:00
Bonus Lecture And Final TIps 00:00:00

Course Reviews


10 ratings
  1. Anonymous



    I highly recommend this course. It’s been very helpful for a customer service newbie like me. It’s very informative

  2. Anonymous

    Great course


    This is a great course. I’ve learned a lot and I love how the instructor delivers the lessons.

  3. Anonymous

    Happy customer!


    Great suggestions for real life application on how to delight and provide stellar customer service. It is always about the costumer. Keep it up

  4. To the point


    The course is concise. I learned a lot of great ideas to improve customer service.

  5. Anonymous



    The course is divided into sections that helped me learn and not be overwhelmed. Thank you for this great course!