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About This Course
Who this course is for:
- Sales People
- Clerks
- Managers
- Business owners
What you’ll learn:Â
- Stop losing money due to poor or average customer service
- Save a fortune in advertising dollars
- Get more referrals
- Retain existing customers
- Solve problems fast
- Learn how to create an outstanding customer service experience
- Handle difficult customers like a Pro
- Avoid the 10 deadly sins of customer service
Requirements:Â
- No prior knowledge is required to take this course.Â
Customer service will make or break your business. You have no idea how much money you are losing due to bad customer service and how much money you can gain by providing excellent customer service. This course is perfect for business owners, managers and employees. Get your team trained!
Our Promise to You
By the end of this course, you will have learned excellent customer service to boost your business.
10 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.
Get started today and learn more about outstanding customer service for your business.
Course Curriculum
2h 28m
| Section 1 - Customer Service Training Videos | |||
| Why Customer Service Is Critical To Your Business | 00:00:00 | ||
| Good Isn’t Good Enough | 00:00:00 | ||
| We Are All In The Helping Field | 00:00:00 | ||
| Providing Concierge Level Of Service | 00:00:00 | ||
| The Five Tenets Of Total Quality Management | 00:00:00 | ||
| How To Boost Customer Satisfaction | 00:00:00 | ||
| How To Avoid Deadly Sins Of Customer Service | 00:00:00 | ||
| More Money Through Customer Retention | 00:00:00 | ||
| How Much Is A Customer Worth | 00:00:00 | ||
| Do You Understand Your Customer | 00:00:00 | ||
| Dealing With Difficult Customers | 00:00:00 | ||
| Leap Into Customer Service | 00:00:00 | ||
| Exceptional Phone Service | 00:00:00 | ||
| Why Customers Buy From You | 00:00:00 | ||
| Bonus Lecture And Final TIps | 00:00:00 | ||
Course Reviews
Related Courses
Perfect!
I highly recommend this course. It’s been very helpful for a customer service newbie like me. It’s very informative
Great course
This is a great course. I’ve learned a lot and I love how the instructor delivers the lessons.
Happy customer!
Great suggestions for real life application on how to delight and provide stellar customer service. It is always about the costumer. Keep it up
To the point
The course is concise. I learned a lot of great ideas to improve customer service.
Good
The course is divided into sections that helped me learn and not be overwhelmed. Thank you for this great course!