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Applied Emotional Intelligence - The Human Side Of Leadership
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3h 13m

Learn how to apply emotional information in effective and meaningful ways and how to effectively express assertive behaviour as a leader at critical times.

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Course Skill Level
Time Estimate
3h 13m


Hi. My name is Robin Hills. I am an emotional intelligence coach, trainer and facilitator with over 35 years business and commercial experience.

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About This Course

Who this course is for:

  • You will be in a leadership, management or supervisory role working with teams of people OR you are interested in developing your career in the management role
  • This emotional intelligence course is designed for anyone in a leadership position in an organisation who is interested in improving the emotional climate
  • This course will not be of interest to you if you manage processes and tasks with little focus on the people involved or you are responsible for the performance of a team of robots

What you’ll learn: 

  • Describe how to apply emotional information in effective and meaningful ways
  • Recognise ways to use the intelligence in empathy at a deep level
  • Examine reality with an open mind to determine how values, beliefs and mindset create filters that influence experience
  • Investigate practical ways that you are utilising and balancing your energy for maximum efficiency
  • Explore methods and techniques to effectively express assertive behaviour as a leader at critical times
  • Distinguish the transactions between ego states and life positions defining how they influence behavior
  • Explain what drives people’s behavior and the strokes they need to remain motivated
  • Identify ways to work with expressed emotions in empathetic and meaningful ways


  • This is an advanced course in emotional intelligence, so you should have an understanding of the basic principles of emotional intelligence
  • You understand the foundations of emotional intelligence but are keen to practically apply this learning in the workplace
  • You will have a keen interest in how interactions with other people work and how to build them more effectively as a leader
  • You will have a willingness to complete the practical activities to grow and develop your emotional intelligence skills

Leading is not a series of mechanical tasks but a set of human interactions.
Leadership is a supremely human activity. This fact explains why, among all the many demands by leaders, their character means more than education. We may love and work hard for a leader who knows little about the technical aspects of our work, but is a human being who demonstrates high levels of emotional intelligence.  Leaders who are mean-spirited are frustrating and disliked, however great their technical abilities.

The unique challenges that you face are mainly relational focused around the people that you lead. As a leader, you are responsible for generating trust, building authentic relationships and effective teams. It is vital that you lead by example and inspire excellence in others.
Being a human leader with emotional intelligence means being responsible, communicating clearly, keeping promises and having self-awareness.

This emotional intelligence leadership course investigates ways that you can apply emotional intelligence as a leader. It will be of relevance to you if you are in any leadership position. 
This leadership course explores the application of emotional intelligence at work as a core underpinning skill of leadership. Your emotional intelligence helps you to manage your thinking along with your emotions to make authentic decisions and build quality relationships.

Combining some of the most powerful concepts of human behaviour and communication with recent insights into positive psychology and neuroscience, the course will help you to enhance your leadership abilities.

People often talk about positive and negative emotions.  This is not that helpful as emotions cannot really be labelled in that way. The course also covers the myths around positive and negative emotions and why this terminology is not appropriate when working to understand emotions and emotional intelligence in the workplace as a leader.

To understand how and why emotional intelligence is important in leadership, we first need to have a better understanding of ourselves. We explore how to work with our strengths and limitations for greater impact and to understand what drives us and our emotional responses. We’ll be diving deep into our emotional intelligence and how our brains consciously and unconsciously respond to situations.

You can expect practical tools, concrete and simple activities that you will be able to use right away with your team and colleagues.

In the end, the aim of this course is to open the way for a new understanding of emotional intelligence leading to new, highly effective and sustainable insights into leadership as we rise up to the challenges of leadership in the 2020s.

By the end of this course, my aim is that using and applying your emotional intelligence at work as a leader, you will build upon the crucial role you play in your team and in its success. This knowledge will guide both you and your team to new levels of collaboration and engagement.

The science behind the course… Exploring the emotional intelligence framework at a deeper level, the course incorporates some of the most relevant studies and research based on human behaviour with a focus on how they can be practically applied to leadership and team management.

Behavioural sciences have gained an increased understanding of who we are as a species and how we engage with our environment and the people within it in emotional ways.

The insights gained through social sciences, positive psychology, and more recently the rapid breakthroughs in neuroscience provide a whole new understanding of who we are as human beings.
The learning from these disciplines can be applied to the corporate world and to leadership and this course gives insights into how this can be achieved using easy to apply techniques for concrete action.

For maximum benefit and impact, please ensure you’ve completed an introductory course in emotional intelligence first as this material builds upon your knowledge to dive deeper into the understanding and application of emotional intelligence in the workplace.

Whilst I have a series of emotional intelligence courses, you do not need to have taken one of my courses. There are many great online introductory emotional intelligence courses. These courses will take what you already know about emotional intelligence and build upon it in practical ways to move beyond the basic principles and to answer the question “Interesting, but so what?”

This course is an Advanced Edition of my Emotional Intelligence Leadership Training and Development program.

Our Promise to You
By the end of this course, you will have learned emotional intelligence in leadership.
10 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.
Get started today and learn more about emotional intelligence.

Course Curriculum

Section 1 - Introduction To Applied Emotional Intelligence: The Human Side Of Leadership
Introduction To Applied Emotional Intelligence: The Human Side Of Leadership 00:00:00
Practical Activity: Reflecting About This Leadership Course 00:00:00
The Learning Outcomes Of The Course 00:00:00
The Emotional Intelligence Iceberg 00:00:00
The Myth About Positive And Negative Emotions 00:00:00
Why Being Selfish, Prejudiced And Narrow-Minded Develops Emotional Intelligence 00:00:00
Emotional Intelligence, VUCA And Empathy 00:00:00
Section 2 - Perception - How You Perceive The World Around You
Determining Reality – Considering How Your Filters Affect Your Reality 00:00:00
Exploring The Sensory Input Channels 00:00:00
Inattentional Blindness – The Illusion Of Attention 00:00:00
Values And Beliefs 00:00:00
Mindset – The Differences Between A Fixed Mindset And A Growth Mindset 00:00:00
Leadership Principles – Deletion Filter 00:00:00
Leadership Principles – Distortion Filter 00:00:00
Leadership Principles – Generalisation Filter 00:00:00
The Skill-Will Matrix 00:00:00
Section 3 - Human Factors
Introducing Human Factors 00:00:00
Considerations Around Human Factors 00:00:00
The Benefits Of The Non-Technical Skills Of Human Factors 00:00:00
Everyone’s Rights And Responsibilities 00:00:00
The Rules Of Assertiveness 00:00:00
Practical Activity: Leadership And The Rules Of Assertiveness 00:00:00
Section 4 - Understanding Energy
Understanding Energy And Module Learning Outcomes 00:00:00
The Flow Of Energy 00:00:00
The Dimensions Of Energy 00:00:00
Energy Cycles 00:00:00
Energy Quality And Quantity 00:00:00
Energy Management 00:00:00
Energy Expenditure And Renewal 00:00:00
Positive Energy Rituals 00:00:00
Key Sources Of Energy – Breathing, Nutrition, And Hydration 00:00:00
Key Sources Of Energy – Sleep, Exercise, And Stress 00:00:00
Key Sources Of Energy – Focus And Concentration, And Critical Thinking 00:00:00
Understanding Energy – Learning Review 00:00:00
Practical Activity: Energy Management Action Plan 00:00:00
Section 5 - Transactional Analysis
Behavioural Flexibility And How Attitude And Behaviour Are Linked 00:00:00
Practical Activity: Transactional Analysis Questionnaire 00:00:00
Introducing Transactional Analysis 00:00:00
Investigating Transactions 00:00:00
Further Considerations About Transactional Analysis 00:00:00
Ten Tips For Maintaining Adult To Adult Transactions 00:00:00
Booklet: Understanding Communication With Transactional Analysis 00:00:00
Practical Activity: Working With Ego States 00:00:00
Understanding Strokes 00:00:00
Stroke Filters 00:00:00
Practical Activity: Assessing Your Stroking Profile 00:00:00
Life Positions – Feeling Okay 00:00:00
Transactional Analysis Quiz 00:00:00
Section 6 - Drivers
Investigating Motivational Drivers 00:00:00
Introducing Transactional Analysis Drivers 00:00:00
Practical Activity – Identifying Your Drivers 00:00:00
Be Perfect 00:00:00
Be Strong 00:00:00
Hurry Up 00:00:00
Please Others 00:00:00
Try Hard 00:00:00
Transactional Analysis Drivers Summary 00:00:00
Lightbulb Moments Resource Cards – Transactional Analysis Drivers 00:00:00
Section 7 - Expression Of Emotion
Facial Expressions 00:00:00
Brain Damage And Emotions 00:00:00
Working With Facial Expressions 00:00:00
Booklet: Emotional Expression On The Face 00:00:00
How To Work With Expressed Emotions 00:00:00
Practical Activity: Interpreting Expressed Emotions 00:00:00
Section 8 - Course Conclusion
Review Of The Course 00:00:00
Practical Activity: Three Good Things To Develop Your Leadership 00:00:00
Conclusion To The Course 00:00:00

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