About This Course
Who this course is for:
- If you are interested in IT service management, this course is for you.
What you’ll learn:
- The five lifecycle stages of IT service management
- Preparation for the ITIL® Foundation certification exam
Requirements:
- No prior knowledge is required to take this course
In this course, you’ll learn foundational knowledge of IT service management, and how the IT Infrastructure Library (ITIL®) can help establish a framework for your organization to successfully deliver IT services to customers efficiently and effectively.
First, you’ll discover what ITIL® is all about. Next, you’ll explore the basics of IT service management and what to expect when taking the ITIL® Foundation exam. Finally, you’ll delve into how people are vitally important to the ITIL® framework. When you’re finished with this course, you’ll have the skills and knowledge of the basic understanding of IT service management as outlined by ITIL®.
Our Promise to You
By the end of this course, you will have learned ITIL core concepts.
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Get started today and learn more about ITIL.
Course Curriculum
| Section 1 - Introduction | |||
| Introduction | 00:00:00 | ||
| What Is ITIL And Why Is It Successful | 00:00:00 | ||
| The Nature Of The Lifecycle And Its Contents | 00:00:00 | ||
| Best Practices In The Public Domain | 00:00:00 | ||
| Competence And Skills Framework | 00:00:00 | ||
| Training And Certification Levels | 00:00:00 | ||
| Section 2 - Service Management General Concepts: The Backbone Of The Framework | |||
| Introduction | 00:00:00 | ||
| Concept Of A Service | 00:00:00 | ||
| IT Service Management | 00:00:00 | ||
| Assets, Resources, And Capabilities | 00:00:00 | ||
| Governance | 00:00:00 | ||
| Risk Management | 00:00:00 | ||
| Process Model And Characteristics | 00:00:00 | ||
| Service Automation | 00:00:00 | ||
| Section 3 - Roles: Who Does What And Why | |||
| Introduction | 00:00:00 | ||
| Overview Of Roles | 00:00:00 | ||
| Process Owner | 00:00:00 | ||
| Process Manager | 00:00:00 | ||
| Process Practitioner | 00:00:00 | ||
| Service Owner | 00:00:00 | ||
| The RACI Chart | 00:00:00 | ||
Course Reviews
Related Courses
Great intro!
Short but informative
Good introduction to ITIL
Excellent introduction to ITIL and the basic concepts and distinctions used in IT Service Management.
Very good and informative