ITIL Foundation Certification Part 1: Core Concepts
This course is designed for those interested to learn the basics of ITIL core concepts and have the skills and knowledge of the basic understanding of IT service management as outlined by ITIL®.
About This CourseBeginner
We’ve made two courses for preparing the ITIL Foundation exam, this is the first course and your first step. Most people that work in information technology don’t have a proper understanding of how their skills underpin the business they work in.
In this course, you’ll learn foundational knowledge of IT service management, and how the IT Infrastructure Library (ITIL®) can help establish a framework for your organization to successfully deliver IT services to customers efficiently and effectively.
First, you’ll discover what ITIL® is all about. Next, you’ll explore the basics of IT service management and what to expect when taking the ITIL® Foundation exam. Finally, you’ll delve into how people are vitally important to the ITIL® framework. When you’re finished with this course, you’ll have the skills and knowledge of the basic understanding of IT service management as outlined by ITIL®.
What you’ll learn:
- In this course, you’ll begin learning the five lifecycle stages of IT service management and prepare for the ITIL® Foundation certification exam.
Requirements and prerequisites:
- There are no prerequisites required for this course.
Who this course is for:
- If you are interested in IT service management, this course is for you.
Our Promise to You
By the end of this course, you will have learned ITIL core concepts.
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Get started today and learn more about the ITIL core concepts.
Section 1 - Introduction
What Is ITIL And Why Is It Successful
The Nature Of The Lifecycle And Its Contents
Best Practices In The Public Domain
Competence And Skills Framework
Training And Certification Levels
Section 2 - Service Management General Concepts: The Backbone Of The Framework
Concept Of A Service
IT Service Management
Assets, Resources, And Capabilities
Process Model And Characteristics
Section 3 - Roles: Who Does What And Why
Overview Of Roles
The RACI Chart