About This Course

Who this course is for:

  • If you are interested in IT service management, this course is for you. 

What you’ll learn: 

  • The five lifecycle stages of IT service management 
  • Preparation for the ITIL® Foundation certification exam


  • No prior knowledge is required to take this course

In this course, you’ll learn foundational knowledge of IT service management, and how the IT Infrastructure Library (ITIL®) can help establish a framework for your organization to successfully deliver IT services to customers efficiently and effectively. 

First, you’ll discover what ITIL® is all about. Next, you’ll explore the basics of IT service management and what to expect when taking the ITIL® Foundation exam. Finally, you’ll delve into how people are vitally important to the ITIL® framework. When you’re finished with this course, you’ll have the skills and knowledge of the basic understanding of IT service management as outlined by ITIL®.

Our Promise to You

By the end of this course, you will have learned ITIL core concepts.

30 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.

Get started today and learn more about ITIL.

Course Curriculum

Section 1 - Introduction
Introduction 00:00:00
What Is ITIL And Why Is It Successful 00:00:00
The Nature Of The Lifecycle And Its Contents 00:00:00
Best Practices In The Public Domain 00:00:00
Competence And Skills Framework 00:00:00
Training And Certification Levels 00:00:00
Section 2 - Service Management General Concepts: The Backbone Of The Framework
Introduction 00:00:00
Concept Of A Service 00:00:00
IT Service Management 00:00:00
Assets, Resources, And Capabilities 00:00:00
Governance 00:00:00
Risk Management 00:00:00
Process Model And Characteristics 00:00:00
Service Automation 00:00:00
Section 3 - Roles: Who Does What And Why
Introduction 00:00:00
Overview Of Roles 00:00:00
Process Owner 00:00:00
Process Manager 00:00:00
Process Practitioner 00:00:00
Service Owner 00:00:00
The RACI Chart 00:00:00

Course Reviews


3 ratings
  1. Great intro!


    Short but informative

  2. Good introduction to ITIL


    Excellent introduction to ITIL and the basic concepts and distinctions used in IT Service Management.

  3. Vivekanand GuggariAugust 16, 2019 at 12:15 pm


    Very good and informative

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