About This Course
Who this course is for:
- If you are interested in IT service management, this course is for you.
What you’ll learn:
- The five lifecycle stages of IT service management
- Preparation for the ITIL® Foundation certification exam
- No prior knowledge is required to take this course
In this course, you’ll learn foundational knowledge of IT service management, and how the IT Infrastructure Library (ITIL®) can help establish a framework for your organization to successfully deliver IT services to customers efficiently and effectively.
First, you’ll discover what ITIL® is all about. Next, you’ll explore the basics of IT service management and what to expect when taking the ITIL® Foundation exam. Finally, you’ll delve into how people are vitally important to the ITIL® framework. When you’re finished with this course, you’ll have the skills and knowledge of the basic understanding of IT service management as outlined by ITIL®.
Our Promise to You
By the end of this course, you will have learned ITIL core concepts.
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Get started today and learn more about ITIL.
|Section 1 - Introduction|
|What Is ITIL And Why Is It Successful||00:00:00|
|The Nature Of The Lifecycle And Its Contents||00:00:00|
|Best Practices In The Public Domain||00:00:00|
|Competence And Skills Framework||00:00:00|
|Training And Certification Levels||00:00:00|
|Section 2 - Service Management General Concepts: The Backbone Of The Framework|
|Concept Of A Service||00:00:00|
|IT Service Management||00:00:00|
|Assets, Resources, And Capabilities||00:00:00|
|Process Model And Characteristics||00:00:00|
|Section 3 - Roles: Who Does What And Why|
|Overview Of Roles||00:00:00|
|The RACI Chart||00:00:00|