ITIL Foundation Certification Part 1: Core Concepts

We’ve made two courses for preparing the ITIL Foundation exam, this is the first course and your first step. Most people that work in information technology don’t have a proper understanding of how their skills underpin the business they work in.

In this course, you’ll learn foundational knowledge of IT service management, and how the IT Infrastructure Library (ITIL®) can help establish a framework for your organization to successfully deliver IT services to customers efficiently and effectively.

First, you’ll discover what ITIL® is all about. Next, you’ll explore the basics of IT service management and what to expect when taking the ITIL® Foundation exam. Finally, you’ll delve into how people are vitally important to the ITIL® framework. When you’re finished with this course, you’ll have the skills and knowledge of the basic understanding of IT service management as outlined by ITIL®.

What you’ll learn:

• In this course, you’ll begin learning the five lifecycle stages of IT service management and prepare for the ITIL® Foundation certification exam.

Requirements and prerequisites:

• There are no prerequisites required for this course.

Who this course is for:

• If you are interested in IT service management, this course is for you.

Our Promise to You

By the end of this course, you will have learned ITIL core concepts.

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Get started today and learn more about the ITIL core concepts.