ITIL Foundation Certification Part 2: Lifecycle Phases And Processes

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This course is designed for those interested to learn the basics of ITIL lifecycle phases and processes then apply functional roles within these processes.

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About This CourseBeginner

We’ve made two courses for preparing the ITIL Foundation exam, this is the second course and your final step for ITIL Foundation certification. You’ve watched other companies and organizations become supremely successful in IT service management (ITSM), and you’re wondering how your company can do the same.

In this course, you’ll take the core concepts of IT service management and learn how to apply processes within the five stages of ITIL®. First, you’ll delve into how these processes help deliver value to the customer. Next, you’ll discover how these processes and phases work together to help your teams perform at top quality.

Finally, you’ll explore the concepts necessary to apply functional roles within these processes. When you’re finished with this course, you’ll have the skills and knowledge of the ITIL® framework and be prepared to take the ITIL® Foundation exam.

What you’ll learn:

  • You will learn the overall framework from the five stages, to processes, and the functional operations groups, all to prepare you for the ITIL® Foundation certification exam.

Requirements and prerequisites:

  • ITIL Foundation Certification Part 1: Core Concepts; This is our first course for preparation the ITIL Foundation exam.

Who this course is for:

  • If you are interested in IT service management, this course is for you.

Our Promise to You

By the end of this course, you will have learned about ITIL lifecycle phases and processes.

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Get started today and learn more about the ITIL lifecycle phases and processes.

Course Curriculum

Course Sections


ITIL Concepts Review

Definitions Review

Purpose, Objectives, And Scope Of The Service Strategy Lifecycle Stage

Business Value Of Service Strategy

Service Strategy Processes Overview


Service Portfolio Management

Financial Management For IT

Business Relationship Management


Purpose, Objectives, And Scope

Business Value Of Service Design

Five Major Aspects Of Service Design

The Service Design Package

The Service Design Processes


Design Coordination

Service Level Management

Service Catalog Management

Supplier Management

Availability Management

Capacity Management

IT Service Continuity Management

Information Security Management

Purpose, Objectives, And Scope Of Service Transition

Business Value Of Service Transition

Service Transition Processes

Transition Planning And Support

Service Asset And Configuration Management

Change Management

Release And Deployment Management

Knowledge Management

Purpose, Objectives, And Scope Of Service Operation

Business Value of Service Operation

Communication In Service Operation

Processes And Functions Of Service Operation

Event Management

Incident Management

Incident Management Workflow

Problem Management

Request Fulfillment

Access Management

What Is A Function

The Service Desk

Technical Management

IT Operations Management

Application Management

What Is CSI

CSFs, KPIs, And Measurements

The Deming Cycle And CSI

The CSI Approach

The CSI Register

The Seven-Step Improvement Process Of CSI

CSI Metrics

Preparing For The Exam

How To Sign Up For The Exam


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