ITIL Foundation Certification Part 2: Lifecycle Phases And Processes
This course is designed for those interested to learn the basics of ITIL lifecycle phases and processes then apply functional roles within these processes.
About This CourseBeginner
We’ve made two courses for preparing the ITIL Foundation exam, this is the second course and your final step for ITIL Foundation certification. You’ve watched other companies and organizations become supremely successful in IT service management (ITSM), and you’re wondering how your company can do the same.
In this course, you’ll take the core concepts of IT service management and learn how to apply processes within the five stages of ITIL®. First, you’ll delve into how these processes help deliver value to the customer. Next, you’ll discover how these processes and phases work together to help your teams perform at top quality.
Finally, you’ll explore the concepts necessary to apply functional roles within these processes. When you’re finished with this course, you’ll have the skills and knowledge of the ITIL® framework and be prepared to take the ITIL® Foundation exam.
What you’ll learn:
- You will learn the overall framework from the five stages, to processes, and the functional operations groups, all to prepare you for the ITIL® Foundation certification exam.
Requirements and prerequisites:
- ITIL Foundation Certification Part 1: Core Concepts; This is our first course for preparation the ITIL Foundation exam.
Who this course is for:
- If you are interested in IT service management, this course is for you.
Our Promise to You
By the end of this course, you will have learned about ITIL lifecycle phases and processes.
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Get started today and learn more about the ITIL lifecycle phases and processes.
Course Curriculum
Course Sections
Section 1 - Service Strategy Introduction
Introduction
ITIL Concepts Review
Definitions Review
Purpose, Objectives, And Scope Of The Service Strategy Lifecycle Stage
Business Value Of Service Strategy
Service Strategy Processes Overview
Section 2 - Service Strategy Processes: Portfolio, Finances, And Relationships
Introduction
Service Portfolio Management
Financial Management For IT
Business Relationship Management
Section 3 - Service Design Introduction: The Blueprinting Phase
Introduction
Purpose, Objectives, And Scope
Business Value Of Service Design
Five Major Aspects Of Service Design
The Service Design Package
The Service Design Processes
Section 4 - Service Design Processes: Setting The Stage For Successful Delivery
Introduction
Design Coordination
Service Level Management
Service Catalog Management
Supplier Management
Availability Management
Capacity Management
IT Service Continuity Management
Information Security Management
Section 5 - Service Transition Introduction: Adding, Changing, And Retiring Services
Purpose, Objectives, And Scope Of Service Transition
Business Value Of Service Transition
Service Transition Processes
Section 6 - Service Transition Processes: Approve, Manage, Deploy, And Document Change
Transition Planning And Support
Service Asset And Configuration Management
Change Management
Release And Deployment Management
Knowledge Management
Section 7 - Service Operation Introduction: Running And Supporting Live Services
Purpose, Objectives, And Scope Of Service Operation
Business Value of Service Operation
Communication In Service Operation
Processes And Functions Of Service Operation
Section 8 - Service Operation Processes: Where Services Are Visible To Customers
Event Management
Incident Management
Incident Management Workflow
Problem Management
Request Fulfillment
Access Management
Section 9 - Service Operation Functions: Units Of Organization To Accomplish Work
What Is A Function
The Service Desk
Technical Management
IT Operations Management
Application Management
Section 10 - Continual Service Improvement Introduction: Getting Better All The Time
What Is CSI
CSFs, KPIs, And Measurements
The Deming Cycle And CSI
The CSI Approach
The CSI Register
Section 11 - Continual Service Improvement Process: The Seven-Step Process
The Seven-Step Improvement Process Of CSI
CSI Metrics
Section 12 - Preparing For The ITIL Foundation Exam
Preparing For The Exam
How To Sign Up For The Exam
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