About This Course

Who this course is for:

  • IT professionals
  • Those preparing for the ITIL® 4 certification exam

What you’ll learn: 

  • Its potential for business
  • Service management concepts
  • ITIL guiding principles
  • Dimensions of service management


  • There is no specific technical requirement needed for this course. However, a broad IT knowledge is a plus

Hi and welcome to the right place to learn ITIL 4 Foundation from scratch throughout being certified. This course covers all the required topics to prepare for the ITIL 4 Foundation exam. Also, it will give some tips and possible questions while describing the concepts.

ITIL® 4 was released by Axelos on 11th February 2019. ITIL 4 Foundation is one of the most in-demand certificates globally that several organizations consider as one of the requirements when applying for jobs or promotions. It focuses on the service value and how to create, operate, manage, and get the maximum benefits out of utilizing IT services. Therefore, ITIL certificates are considered under the IT Service Management (ITSM) umbrella. 

ITIL 4 Foundation is not only required for IT specialists, but also for most people who are dealing with IT services. Thus, it is one of the recommended certificates to have for business owners, managers, and business operators who are dealing with the IT services. 

This course will take you step by step to be ready for the ITIL 4 Foundation exam. It covers at least 95 percent of the exam content. Why not 100 percent? Because you could see some case studies in the exam, as we will see later throughout the course.

Our Promise to You

By the end of this course, you will have learned ITIL 4 foundations.

30 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.

Get started today and learn more about getting certified on ITIL 4 Foundation.

Course Curriculum

Section 1 - Introduction
What Is ITIL 00:00:00
From ITIL V.3 To ITIL V.4 00:00:00
ITIL Certification Paths 00:00:00
Section 2 - The Potential Of ITIL v.4 To The Business
Organizations And Service Management 00:00:00
The ITIL Service Value System Or SVS 00:00:00
The Four Dimensions Of Service Management 00:00:00
Section 3 - The Four Main Dimensions Of Service Management
The Organizations And People Dimension 00:00:00
The Information And Technology Dimension 00:00:00
Information Management Considerations 00:00:00
The Partners And Suppliers Dimension 00:00:00
The Value Stream And Processes Dimension 00:00:00
Section 4 - Service Management Concepts
Providers And Consumers Co-Create Value 00:00:00
Service Relationships 00:00:00
Understanding Service, Value, Outcomes, Costs, And Risks 00:00:00
Diving Into More Service Concepts 00:00:00
Section 5 - The Service Value Chain
The Service Value Chain 00:00:00
The Activities Of The ITIL Service Value Chain 00:00:00
Section 6 - Seven ITIL Guiding Principles
The Seven ITIL Guiding Principles 00:00:00
The Seven ITIL Guiding Principles 00:00:00
The Start Where You Are Principle 00:00:00
The Progress Iteratively With Feedback Principle 00:00:00
The Collaborate And Promote Visibility Principle 00:00:00
The Think And Work Holistically Principle 00:00:00
The Keep It Simple And Practical Principle 00:00:00
The Optimize And Automate Principle 00:00:00
Section 7 - Introducing The ITIL Practices
Introduction To The ITIL Practices 00:00:00
Continual Improvement 1 00:00:00
Continual Improvement 2 00:00:00
Other Four ITIL Practices 00:00:00
Incident Management 00:00:00
Four More ITIL Practices 00:00:00
Two Other ITIL Practices 00:00:00
The Last Three ITIL Practices 00:00:00
Section 8 - Final Talk
The Form Of The Exam 00:00:00
Where Can I Do The Exam And How Much Does It Cost? 00:00:00

Course Reviews


1 ratings
  1. Very Satisfied


    Very informative and easy to understand. I would definitely recommend this course!

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