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Language For The Workplace
5.0( 1 REVIEWS )
2h 32m

Learn how to express your skills to get employed, communicate well with your customers and colleagues and improve your business relationships.

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Course Skill Level
Time Estimate
2h 32m


Hello, my name is Mike! I am a professional linguist, teaching English, French and Spanish to adults from all over the world. I love hearing from students so pls do say hi if you decide to follow one of my courses.

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About This Course

Who this course is for:

  • Non native English speakers who need to communicate in English language in a workplace setting
  • Native or non-native employees applying for new positions, promotions, or a change in profession
  • Managers who need to communicate professionally and effectively with their teams and customers in English.
  • People who need to speak to customers or clients in the English language.

What you’ll learn: 

  • Talking about work – likes/dislikes – what do you want from a job?
  • Talking about your job – what do you do?
  • Finding work – what skills do you have.
  • How to speak to customers
  • How to solve problems on the telephone
  • How to use small talk at work to improve your business relationships.
  • How to disagree politely with your colleagues
  • Essential business English vocabulary.
  • Lots of business English idioms and expressions.


  • No prior knowledge is required to take this course 

Do you already speak English at work but want to feel more confident and natural sounding when dealing with customers and colleagues?

Do you want to stop feeling nervous when speaking on the telephone and expressing yourself in meetings and in face-to-face situations?

Do you want to feel more confident in interview situations, when giving your opinion at work or when you want to disagree with someone in a polite way?

If the answer to any of these situations is YES, this is the right course for you!

Your instructor

Experienced English teacher, Mike specialises in teaching English to adults from all over the world. He also teaches French and Spanish and has a successful.

Following a course at college he recently taught on English used at work (Apr 2022), he decided to take this course online because of the feedback he had from many of his students. So many said that it helped them feel more confident about the way they saw their work. And their ability to express themselves better around the topic of work.

How will this course be structured?

The course will be divided into 4 clear sections.

Section 1 – Working life – Talking about work, what you like / dislike / plans for the future / what skills you have to bring to a job – both hard and soft and how to come across well at Interview – to land the job you really want to do!

Section 2 – Communication skills at work- this section will be all about how to effectively communicate with your colleagues. We look at how powerful and effective it is to be a good communicator when you want to give your opinion on something / explain things/ presenting ideas and so on.

Section 3 – We look at one specific area where language is critical and this is customer service. You’ll hear examples of good and bad customer service and real scenarios to help you put into practice the tips that I share with you.

Finally, in Section 4, We look at certain behaviours at work – mindset, motivation and creative thinking and how these can be super helpful in shaping the way we act at work and view work, so we can feel more engaged, more alive and have a better chance of enjoying our work!

Style of the course

This course is designed to be as interactive as possible!  Lots of assignments, self-reflection and quizzes, so you don’t just listen to one voice, we know how boring this can be!!

As well as listening to Mike, you will hear audio from different people talking about work and role-plays about customer service. There will be assignments and quizzes in each section of the course and you have the opportunity to communicate with me both during and after the course.

Is this course for native speakers as well as non-native speakers?

Yes! This is not a strictly speaking English course, even though it contains some language points which may seem obvious to native English speakers. The content is designed to be useful for anyone in the job market, it doesn’t matter what your first language is.


Our Promise to You

By the end of this course, you will have learned how to communicate in your workplace.

10 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.

Get started today!

Course Curriculum

Section 1 - Working Life
Introduction Video 00:00:00
Working Life Introduction 00:00:00
Describing Your Work 00:00:00
Quiz: Describing Work 00:00:00
Practice Listening Task 00:00:00
Positives And Negatives 00:00:00
Practice Assignment 00:00:00
Likes Dislikes Preferences 00:00:00
Listening Activity 00:00:00
What Skills Do You Have 00:00:00
Skills Assignment 00:00:00
Applying For A Job 00:00:00
Job Advert 00:00:00
Listening Assignment 00:00:00
Owain’s CV 00:00:00
Owain’s CV Feedback 00:00:00
Quiz: CV 00:00:00
Assignment 00:00:00
Covering Letter 00:00:00
Interviews Introduction 00:00:00
Things You Should Do At An Interview 00:00:00
Things You Shouldn’t Do At An Interview 00:00:00
Salary Negotiation 00:00:00
Quiz: Interview 00:00:00
Who-What-When-How 00:00:00
Patience Is A Virtue 00:00:00
Section 2 - Communication Skills
Communication Skills At Work Intro 00:00:00
Questions Questions Questions 00:00:00
Listening Skills 00:00:00
Non-Verbal Communication 00:00:00
Describing Systems 00:00:00
What Makes A Good Meeting 00:00:00
Hosting Meetings 00:00:00
Attending A Meeting 00:00:00
Disagreeing Politely 00:00:00
How To Interrupt Politely 00:00:00
Assignment 00:00:00
Summary Of Chapter 2 00:00:00
Section 3 - Customer Service
Customer Service Training Intro 00:00:00
Example Of Good And Bad Customer Service 00:00:00
Breakdown Of Conversations 00:00:00
Quiz: Customer Service 00:00:00
5 Tips For Phone Customer Service 00:00:00
How To Defuse An Angry Customer 00:00:00
Listening Activity 00:00:00
Listening Activity Answers 00:00:00
Section 4 - Mindset, Motivation And Creative Thinking
Motivation At Work Intro 00:00:00
Mindset 00:00:00
Employers And Mindset 00:00:00
Motivation 00:00:00
Creative Thinking 00:00:00
Thank You 00:00:00

Course Review


1 Ratings
  1. Anonymous
    Marta Kaliszweska November 25, 2022 at 01:22 AM

    Massively helpful for employability


    Really enjoyed this course. It has helped me to talk more confidently about work and also prepare well for Interviews.
    The section on customer service is also very useful, and it has good practice exercises. Definitely recommend this course to anyone looking to get more confident in Business English