Manage Difficult Conversations In Easy Way
This course is designed for those interested to learn the basics of managing difficult conversations and have the skills and knowledge of leadership and communication needed to have successful difficult conversations.
About This CourseBeginner
In your personal and professional relationships you have many opportunities to have critical conversations. It may feel uncomfortable bringing up sensitive topics and bringing attention to things that need to change because you may be worried about hurting feelings or overstepping boundaries. In this course, you will learn to master the art of planning for and participating in conversations that are hard and uncomfortable, whether you are the initiator of the conversation or the subject of the meeting.
First, you will see how to prepare for the difficult conversation, from purposefully planning for the meeting in the right environment to being prepared and practiced with specific language to achieve your objectives. Next, you will discover ideas and tactics for how to present the problem and keep the conversation focused, responding to emotions appropriately and keep your own emotions in check.
Finally, you will explore what to do after you are done with the difficult conversation, including the critical follow-up, and how to act towards and around the people involved in the critical conversation. When you are finished with this course, you will have the skills and knowledge of leadership and communication needed to have successful difficult conversations.
What you’ll learn:
- Learn how to improve communication and leadership skills by having successful difficult conversations.
Requirements and prerequisites:
- This course is for absolute beginners, no prior knowledge required.
Who this course is for:
- This course is for all business people, leaders, managers or students.
Our Promise to You
By the end of this course, you will have learned how to manage difficult conversations.
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Get started today and learn more about how to manage difficult conversations.
Section 1 - Preparing For A Difficult Conversation
Difficult Conversation Models
Visualizing The Conversation
Addressing Potential Issues
Section 2 - Having The Difficult Conversation
The Physical Environment
Inviting Someone Else To The Meeting
Stating The Problem
Keep The Meeting On Track
Documentation And Recording
Issues And Objections
Saying What Needs To Be Said
Section 3 - Following Up After The Difficult Conversation
Go Back And Look Forward
Follow Up With Email
Post-Conversation Thoughts And Actions
Ignoring The Topic And The Person
Confidentiality And Integrity
Section 4 - Having A Difficult Conversation You Aren’t Prepared For
Two Options When Unprepared
Clarify The Issues
Check Your Emotions
He Who Talks First
The Power Of Thank You
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