About This Course
In your personal and professional relationships you have many opportunities to have critical conversations. It may feel uncomfortable bringing up sensitive topics and bringing attention to things that need to change because you may be worried about hurting feelings or overstepping boundaries. In this course, you will learn to master the art of planning for and participating in conversations that are hard and uncomfortable, whether you are the initiator of the conversation or the subject of the meeting.
First, you will see how to prepare for the difficult conversation, from purposefully planning for the meeting in the right environment to being prepared and practiced with specific language to achieve your objectives. Next, you will discover ideas and tactics for how to present the problem and keep the conversation focused, responding to emotions appropriately and keep your own emotions in check.
Finally, you will explore what to do after you are done with the difficult conversation, including the critical follow-up, and how to act towards and around the people involved in the critical conversation. When you are finished with this course, you will have the skills and knowledge of leadership and communication needed to have successful difficult conversations.
What you’ll learn:
- Learn how to improve communication and leadership skills by having successful difficult conversations.
Requirements and prerequisites:
- This course is for absolute beginners, no prior knowledge required.
Who this course is for:
- This course is for all business people, leaders, managers or students.
Our Promise to You
By the end of this course, you will have learned how to manage difficult conversations.
30 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.
Get started today and learn more about how to manage difficult conversations.
|Section 1 - Preparing For A Difficult Conversation|
|Difficult Conversation Models||00:00:00|
|Visualizing The Conversation||00:00:00|
|Addressing Potential Issues||00:00:00|
|Section 2 - Having The Difficult Conversation|
|The Physical Environment||00:00:00|
|Inviting Someone Else To The Meeting||00:00:00|
|Stating The Problem||00:00:00|
|Keep The Meeting On Track||00:00:00|
|Documentation And Recording||00:00:00|
|Issues And Objections||00:00:00|
|Saying What Needs To Be Said||00:00:00|
|Section 3 - Following Up After The Difficult Conversation|
|Go Back And Look Forward||00:00:00|
|Follow Up With Email||00:00:00|
|Post-Conversation Thoughts And Actions||00:00:00|
|Ignoring The Topic And The Person||00:00:00|
|Confidentiality And Integrity||00:00:00|
|Section 4 - Having A Difficult Conversation You Aren’t Prepared For|
|Two Options When Unprepared||00:00:00|
|Clarify The Issues||00:00:00|
|Check Your Emotions||00:00:00|
|He Who Talks First||00:00:00|
|The Power Of Thank You||00:00:00|