Manage Difficult Conversations In Easy Way

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This course is designed for those interested to learn the basics of managing difficult conversations and have the skills and knowledge of leadership and communication needed to have successful difficult conversations.

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  • On Demand Video Lessons
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About This CourseBeginner

In your personal and professional relationships you have many opportunities to have critical conversations. It may feel uncomfortable bringing up sensitive topics and bringing attention to things that need to change because you may be worried about hurting feelings or overstepping boundaries. In this course,  you will learn to master the art of planning for and participating in conversations that are hard and uncomfortable, whether you are the initiator of the conversation or the subject of the meeting.

First, you will see how to prepare for the difficult conversation, from purposefully planning for the meeting in the right environment to being prepared and practiced with specific language to achieve your objectives. Next, you will discover ideas and tactics for how to present the problem and keep the conversation focused, responding to emotions appropriately and keep your own emotions in check.

Finally, you will explore what to do after you are done with the difficult conversation, including the critical follow-up, and how to act towards and around the people involved in the critical conversation. When you are finished with this course, you will have the skills and knowledge of leadership and communication needed to have successful difficult conversations.

What you’ll learn:

  • Learn how to improve communication and leadership skills by having successful difficult conversations.

Requirements and prerequisites:

  • This course is for absolute beginners, no prior knowledge required.

Who this course is for:

  • This course is for all business people, leaders, managers or students.

Our Promise to You

By the end of this course, you will have learned how to manage difficult conversations.

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Get started today and learn more about how to manage difficult conversations.

Course Curriculum

Course Sections


Difficult Conversation Models

Emotional Objectives

Visualizing The Conversation

Desired Outcomes

Addressing Potential Issues

Specific Language



The Physical Environment

Inviting Someone Else To The Meeting

Body Language

Stating The Problem

Keep The Meeting On Track

Understanding Emotions

Documentation And Recording

Issues And Objections

Saying What Needs To Be Said


Go Back And Look Forward

Follow Up With Email

Post-Conversation Thoughts And Actions

Ignoring The Topic And The Person

Confidentiality And Integrity


Two Options When Unprepared

Clarify The Issues

Check Your Emotions

He Who Talks First

The Power Of Thank You

The End


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