About This Course

In your personal and professional relationships you have many opportunities to have critical conversations. It may feel uncomfortable bringing up sensitive topics and bringing attention to things that need to change because you may be worried about hurting feelings or overstepping boundaries. In this course,  you will learn to master the art of planning for and participating in conversations that are hard and uncomfortable, whether you are the initiator of the conversation or the subject of the meeting.

First, you will see how to prepare for the difficult conversation, from purposefully planning for the meeting in the right environment to being prepared and practiced with specific language to achieve your objectives. Next, you will discover ideas and tactics for how to present the problem and keep the conversation focused, responding to emotions appropriately and keep your own emotions in check.

Finally, you will explore what to do after you are done with the difficult conversation, including the critical follow-up, and how to act towards and around the people involved in the critical conversation. When you are finished with this course, you will have the skills and knowledge of leadership and communication needed to have successful difficult conversations.

What you’ll learn:

  • Learn how to improve communication and leadership skills by having successful difficult conversations.

Requirements and prerequisites:

  • This course is for absolute beginners, no prior knowledge required.

Who this course is for:

  • This course is for all business people, leaders, managers or students.

Our Promise to You

By the end of this course, you will have learned how to manage difficult conversations.

30 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.

Get started today and learn more about how to manage difficult conversations.

Course Curriculum

Section 1 - Preparing For A Difficult Conversation
Introduction 00:00:00
Difficult Conversation Models 00:00:00
Emotional Objectives 00:00:00
Visualizing The Conversation 00:00:00
Desired Outcomes 00:00:00
Addressing Potential Issues 00:00:00
Specific Language 00:00:00
Logistics 00:00:00
Section 2 - Having The Difficult Conversation
Introduction 00:00:00
The Physical Environment 00:00:00
Inviting Someone Else To The Meeting 00:00:00
Body Language 00:00:00
Stating The Problem 00:00:00
Keep The Meeting On Track 00:00:00
Understanding Emotions 00:00:00
Documentation And Recording 00:00:00
Issues And Objections 00:00:00
Saying What Needs To Be Said 00:00:00
Section 3 - Following Up After The Difficult Conversation
Introduction 00:00:00
Go Back And Look Forward 00:00:00
Follow Up With Email 00:00:00
Post-Conversation Thoughts And Actions 00:00:00
Ignoring The Topic And The Person 00:00:00
Confidentiality And Integrity 00:00:00
Section 4 - Having A Difficult Conversation You Aren’t Prepared For
Introduction 00:00:00
Two Options When Unprepared 00:00:00
Clarify The Issues 00:00:00
Check Your Emotions 00:00:00
He Who Talks First 00:00:00
The Power Of Thank You 00:00:00
The End 00:00:00
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