Learn a helpful framework for avoiding drift and a lack of focus.

Learn to feel more confident in delivering top-quality customer care to achieve the highest standards of practice.

Learn the basics of creating happier, healthier and more productive workplaces.

Learn the basics of effectively dealing with the public and provide an excellent foundation for high-quality customer care.

Learn to tackle bullying and harassment in the workplace and commit to investing in the health and wellbeing of your employees.

Learn to be better equipped to make a positive impact when interacting with other people and develop influencing skills.

Learn how to help children recover from the trauma of abuse.

Develop a fuller understanding of happiness and explore strategies to achieve happiness and improve well-being.

Learn the basics of rising to the challenges presented by employees who develop alcohol or drug problems.

Learn the basics of recognizing and responding to signs of abuse, and providing support for abused children.

Learn the basics of how to use reflective practice to improve your work performance.

Learn to develop an understanding of loss and grief in the workplace, be better equipped to support grieving employees and colleagues, and be more confident about handling the sensitivities involved.

Learn the basics of offering well-informed support to people experiencing depression.

Learn the basics of interviewing and it’s good practice to reap the most benefits out of it.

Learn practical guidelines to build knowledge, skills and confidence to boost your impact to your private life and career.

Learn to be more confident in promoting equality and diversity.

Learn the importance of influencing skills and the various tools for making a positive impact.

Learn the basics of keeping nervous tension under control.

Learn how you can take a creative approach to problem solving and how this can help you realize your full potential.

Learn the basics of developing effective performance management practices.