About This Course
Who this course is for:
- IT professionals
- Ambitious students
What you’ll learn:
- How to distinguish between customer roles and engage with each one appropriately
- What the main customer personas are
- How to involve each and gather feedback appropriately
- How to categorize feedback and fill product backlogs with prioritized tasks to adapt the product
- This is the fourth course in the series. Please see the previous course International Consortium for Agile Certified Professional – Parts One to Three
At the core of involving your customers early in the project/product development process is a thorough knowledge of the agile framework and the importance of frequent communication.
In this course, you’ll learn how to distinguish between customer roles and engage with each one appropriately. First, you’ll learn what the main customer personas are. Next, you’ll explore how to involve them and gather feedback appropriately. Finally, you’ll discover how to categorize this feedback and fill your product backlog with prioritized tasks to adapt the product.
When you’re finished with this course, you’ll have a foundational knowledge of the customer’s influence on product development that will help you as you move forward in delivering value to your customers.
Our Promise to You
By the end of this course, you will have a solid foundation to plan and carry through frequent communication with your customers, choose the right feedback gathering technique, and reprioritize tasks in your product’s backlog to deliver value.
30 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.
Get started today and learn more about the International Consortium for Agile Certified Professional.
|Section 1 - Defining The Customer|
|Differences Between Customer Roles||00:00:00|
|Dynamics Between Customers||00:00:00|
|Section 2 - Involving The Customers|
|Early Customer Involvement||00:00:00|
|Benefits Of Customer Involvement||00:00:00|
|Pitfalls Of Omitting The Customers Engagement||00:00:00|
|Benefits And Drawbacks Of Customer Involvement||00:00:00|
|Section 3 - Getting Feedback From The Customers|
|Analyzing Customer Feedback||00:00:00|
|Section 4 - Adapting The Product|
|Requirements Do Change||00:00:00|
|Adapting The Product||00:00:00|