About This Course
Conflict is a natural feature of human communication. Often we see conflict as negative, and it is true, conflict that is not handled well can have a devastating impact on staff morale and productivity, as well as customer-relations. However when conflict is managed well, it can lead to increased creativity and enthusiasm amongst workers.
This course is of immense practical value to you if you work with other people, whether colleagues or customers. You will learn how to identify conflict, and understand the different types of conflict that occur at work. There is a strong focus on practical skills to resolve conflicts. You will discover what your preferred conflict management style is, and the situations where it is most suitable.
What are the requirements?
- Students will need to appreciate that conflict at work can be destructive.
- Students need to be open to exploring different ways of resolving conflict at work.
What am I going to get from this course?
- List the main reasons for conflict.
- Identify the positive and negative consequences of conflict.
- Express themselves effectively in situations of conflict.
- Confidently resolve conflict with colleagues or customers.
Who is the target audience?
- People who work in an environment where they regularly interact with other colleagues or customers.
Our Promise to You
By the end of this course, you will have a clear understanding on conflict management in the workplace.
30 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.
Get started today and learn more about conflict management in the workplace!
|Section 1 - Introduction To Conflict Management In The Workplace|
|Introduction To The Course||00:00:00|
|About Your Instructor||00:00:00|
|Objectives Of The Course||00:00:00|
|Section 2 - Foundation To Understanding Conflict|
|What Is Conflict?||00:00:00|
|The Cost Of Conflict||00:00:00|
|3 Reasons For Conflict||00:00:00|
|Hot Buttons And More||00:00:00|
|Section 3 - Types Of Conflict And Their Consequences|
|2 Types Of Conflict||00:00:00|
|Personal Need And Solution||00:00:00|
|Conflict As Positive||00:00:00|
|Conflict As Destructive||00:00:00|
|Section 4 - Resolving Conflict|
|Discovering Your Conflict Management Style||00:00:00|
|Understanding Your Conflict Management Style||00:00:00|
|Aiming For Win-Win||00:00:00|
|The Conflict Resolution Process||00:00:00|
|When Conflict Persists||00:00:00|
|The Manager’s Ps!||00:00:00|
|Section 5 - Takeaways|
|Takeaways From The Course||00:00:00|