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About This Course

Conflict is a natural feature of human communication. Often we see conflict as negative, and it is true, conflict that is not handled well can have a devastating impact on staff morale and productivity, as well as customer-relations. However when conflict is managed well, it can lead to increased creativity and enthusiasm amongst workers.

This course is of immense practical value to you if you work with other people, whether colleagues or customers. You will learn how to identify conflict, and understand the different types of conflict that occur at work. There is a strong focus on practical skills to resolve conflicts. You will discover what your preferred conflict management style is, and the situations where it is most suitable.

What are the requirements?

  • Students will need to appreciate that conflict at work can be destructive.
  • Students need to be open to exploring different ways of resolving conflict at work.

What am I going to get from this course?

  • List the main reasons for conflict.
  • Identify the positive and negative consequences of conflict.
  • Express themselves effectively in situations of conflict.
  • Confidently resolve conflict with colleagues or customers.

Who is the target audience?

  • People who work in an environment where they regularly interact with other colleagues or customers.

Our Promise to You
By the end of this course, you will have a clear understanding on conflict management in the workplace.

30 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.

Get started today and learn more about conflict management in the workplace!

Course Curriculum

1h 32m

Section 1 - Introduction To Conflict Management In The Workplace
Introduction To The Course 00:00:00
About Your Instructor 00:00:00
Objectives Of The Course 00:00:00
Section 2 - Foundation To Understanding Conflict
What Is Conflict? 00:00:00
The Cost Of Conflict 00:00:00
3 Reasons For Conflict 00:00:00
Hot Buttons And More 00:00:00
Multiple Viewpoints 00:00:00
Section 3 - Types Of Conflict And Their Consequences
2 Types Of Conflict 00:00:00
Personal Need And Solution 00:00:00
Group Development 00:00:00
Group Think 00:00:00
Conflict As Positive 00:00:00
Conflict As Destructive 00:00:00
Which Effect? 00:00:00
Case Study 00:00:00
Section 4 - Resolving Conflict
Discovering Your Conflict Management Style 00:00:00
Understanding Your Conflict Management Style 00:00:00
Aiming For Win-Win 00:00:00
Informal Resolution 00:00:00
The Conflict Resolution Process 00:00:00
Communication Techniques 00:00:00
When Conflict Persists 00:00:00
Mediation 00:00:00
The Manager’s Ps! 00:00:00
Section 5 - Takeaways
Takeaways From The Course 00:00:00

Course Reviews


1 ratings
  1. Christine

    Great Introduction


    This course provides a simple, straight forward approach, and practical approach for conflict management in the workplace. It is very basic and easy to follow. You may progress through the course quickly if desired.

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