Who this course is for:

• People who work in an environment where they regularly interact with other colleagues or customers

What you’ll learn: 

• List the main reasons for conflict
• Identify the positive and negative consequences of conflict
• Express themselves effectively in situations of conflict
• Confidently resolve conflict with colleagues or customers

Requirements:

• Students will need to appreciate that conflict at work can be destructive
• Students need to be open to exploring different ways of resolving conflict at work

Conflict is a natural feature of human communication. Often we see conflict as negative, and it is true, conflict that is not handled well can have a devastating impact on staff morale and productivity, as well as customer-relations. However when conflict is managed well, it can lead to increased creativity and enthusiasm amongst workers.

This course is of immense practical value to you if you work with other people, whether colleagues or customers. You will learn how to identify conflict, and understand the different types of conflict that occur at work. There is a strong focus on practical skills to resolve conflicts. You will discover what your preferred conflict management style is, and the situations where it is most suitable.

Our Promise to You
By the end of this course, you will have a clear understanding on conflict management in the workplace.

10 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.

Get started today and learn more about conflict management in the workplace!