About This Course
Who this course is for:
- Managers and supervisors at all levels
What you’ll learn:
- Spot the sources of conflict
- Defuse it by listening well
- How personalities affect conflict
- Handle the different ways people resist ideas
- Spot the signs and stages of conflict escalation
- And apply the steps to de-escalate conflict
- Use different strategies to handle and resolve conflict
- And learn how to recover a broken (workplace) relationship
- No prior knowledge is required to take this course
Conflict is a natural part of working life.
It’s not always a bad thing. But, it often is. And that can be stressful. It can harm productivity, spoil your working relationships, and lead to damaging choices.
If you have responsibility for people, as a team leader, supervisor, or manager, resolving it may come down to you.
So, you’ll need the tools to deal with conflict. And that is what this course will give you.
More than that, you’ll learn:
- How and why conflict arises, and
- How to minimize it before it takes hold.
During the course, you’ll be able to create a record of your observations, successes, and struggles in your own conflict log.
Our Promise to You
By the end of this course, you will have learned conflict management.
30 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.
Get started today and learn more about conflict management.
|Section 1 - Introduction To Your Conflict Management Course|
|Welcome To The Course||00:00:00|
|Your Workbook For The Course||00:00:00|
|What Are Conflict And Conflict Management?||00:00:00|
|Your Conflict Log||00:00:00|
|Exercise 1: Conflict Behaviors: Self-Assessment||00:00:00|
|Exercise 2: What Behaviors Trigger Conflict?||00:00:00|
|Section 2 - Understand The Keys To Conflict|
|The Rational And Irrational Sources Of Conflict||00:00:00|
|Exercise 3: Notice The Sources Of Conflict In Yourself And The People Around You||00:00:00|
|The Effects Of Respect On Conflict||00:00:00|
|Exercise 4: Recognizing Assertive, Passive, And Aggressive Behaviors||00:00:00|
|How To Use Respect To Help Resolve Conflict||00:00:00|
|Section 3 - How Misunderstandings Arise And The Solution|
|How Communication Works||00:00:00|
|How We Listen: The Four Listening Levels||00:00:00|
|How To Listen Well||00:00:00|
|Exercise 5: Practice Your Listening||00:00:00|
|Section 4 - Personality Types In Conflict|
|How Personality Types Conflict||00:00:00|
|How Specific Personalities Clash At Work||00:00:00|
|How To Avoid Personality Clash||00:00:00|
|Section 5 - Escalation Of Conflict|
|Resistance: It’s Not Conflict Yet||00:00:00|
|The Onion Model Of Resistance||00:00:00|
|The Signs Of Conflict Escalation||00:00:00|
|Exercise 6: Notice The Signs And Stages Of Conflict Escalation||00:00:00|
|Section 6 - De-escalating Conflict|
|The Strategies For Handling Conflict||00:00:00|
|Conflict De-escalation Process||00:00:00|
|Exercise 7: Practice De-escalating Conflict||00:00:00|
|Conflict Handling Modes – The Thomas-Kilmann Model||00:00:00|
|The Five Thomas-Kilmann Modes||00:00:00|
|Exercise 8: Applying Conscious Choices To How You Respond To Conflict||00:00:00|
|Getting Help From A Third Party||00:00:00|
|How To Recover From A Broken (Professional) Relationship||00:00:00|
|Section 7 - Closing Section|
|Good Conflict And Bad Conflict||00:00:00|
|The Secret To Avoiding Conflict||00:00:00|
|Exercise 9: End Of Program Reflection||00:00:00|
|Exercise 10: Course Follow-Up||00:00:00|