Dealing With Conflict At Work: Practical Approaches To Help You Handle It

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This course is designed for those interested to learn the basics of conflict management and how to calmly resolve conflict through strategy and tactics.

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About This Coursebeginner

Conflict is a natural part of working life. 

It’s not always a bad thing. But, it often is. And that can be stressful It can harm productivity, spoil your working relationships, and lead to damaging choices.

If you have responsibility for people, as a team leader, supervisor, or manager, resolving it may come down to you.

So, you’ll need the tools to deal with conflict. And that is what this course will give you.

More than that, you’ll learn:

  • How and why conflict arises, and 
  • How to minimize it before it takes hold.

We’ll cover the topics you’ll need:

  • Spot the sources of conflict
  • Defuse it by listening well
  • How personalities affect conflict
  • Handle the different ways people resist ideas
  • Spot the signs and stages of conflict escalation
  • And apply the steps to de-escalate conflict
  • Use different strategies to handle and resolve conflict
  • And learn how to recover a broken (workplace) relationship

During the course, you’ll be able to create a record of your observations, successes, and struggles in your own conflict log.

Who this course is for:

  • Managers and supervisors at all levels

Our Promise to You

By the end of this course, you will have learned conflict management.

30 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.

Get started today and learn more about conflict management.

Course Curriculum

Course Sections

Welcome To The Course

Your Workbook For The Course

What Are Conflict And Conflict Management?

Your Conflict Log

Exercise 1: Conflict Behaviors: Self-Assessment

Exercise 2: What Behaviors Trigger Conflict?

The Rational And Irrational Sources Of Conflict

Exercise 3: Notice The Sources Of Conflict In Yourself And The People Around You

The Effects Of Respect On Conflict

Exercise 4: Recognizing Assertive, Passive, And Aggressive Behaviors

How To Use Respect To Help Resolve Conflict

How Communication Works

How We Listen: The Four Listening Levels

How To Listen Well

Exercise 5: Practice Your Listening

How Personality Types Conflict

How Specific Personalities Clash At Work

How To Avoid Personality Clash

Resistance: It’s Not Conflict Yet

The Onion Model Of Resistance

The Signs Of Conflict Escalation

Exercise 6: Notice The Signs And Stages Of Conflict Escalation

The Strategies For Handling Conflict

Conflict De-escalation Process

Exercise 7: Practice De-escalating Conflict

Conflict Handling Modes – The Thomas-Kilmann Model

The Five Thomas-Kilmann Modes

Exercise 8: Applying Conscious Choices To How You Respond To Conflict

Getting Help From A Third Party

How To Recover From A Broken (Professional) Relationship

Good Conflict And Bad Conflict

The Secret To Avoiding Conflict

Exercise 9: End Of Program Reflection

Exercise 10: Course Follow-Up


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