Dealing With Conflict At Work: Practical Approaches To Help You Handle It
This course is designed for those interested to learn the basics of conflict management and how to calmly resolve conflict through strategy and tactics.
About This Coursebeginner
Conflict is a natural part of working life.
It’s not always a bad thing. But, it often is. And that can be stressful It can harm productivity, spoil your working relationships, and lead to damaging choices.
If you have responsibility for people, as a team leader, supervisor, or manager, resolving it may come down to you.
So, you’ll need the tools to deal with conflict. And that is what this course will give you.
More than that, you’ll learn:
- How and why conflict arises, and
- How to minimize it before it takes hold.
We’ll cover the topics you’ll need:
- Spot the sources of conflict
- Defuse it by listening well
- How personalities affect conflict
- Handle the different ways people resist ideas
- Spot the signs and stages of conflict escalation
- And apply the steps to de-escalate conflict
- Use different strategies to handle and resolve conflict
- And learn how to recover a broken (workplace) relationship
During the course, you’ll be able to create a record of your observations, successes, and struggles in your own conflict log.
Who this course is for:
- Managers and supervisors at all levels
Our Promise to You
By the end of this course, you will have learned conflict management.
30 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.
Get started today and learn more about conflict management.
Section 1 - Introduction To Your Conflict Management Course
Welcome To The Course
Your Workbook For The Course
What Are Conflict And Conflict Management?
Your Conflict Log
Exercise 1: Conflict Behaviors: Self-Assessment
Exercise 2: What Behaviors Trigger Conflict?
Section 2 - Understand The Keys To Conflict
The Rational And Irrational Sources Of Conflict
Exercise 3: Notice The Sources Of Conflict In Yourself And The People Around You
The Effects Of Respect On Conflict
Exercise 4: Recognizing Assertive, Passive, And Aggressive Behaviors
How To Use Respect To Help Resolve Conflict
Section 3 - How Misunderstandings Arise And The Solution
How Communication Works
How We Listen: The Four Listening Levels
How To Listen Well
Exercise 5: Practice Your Listening
Section 4 - Personality Types In Conflict
How Personality Types Conflict
How Specific Personalities Clash At Work
How To Avoid Personality Clash
Section 5 - Escalation Of Conflict
Resistance: It’s Not Conflict Yet
The Onion Model Of Resistance
The Signs Of Conflict Escalation
Exercise 6: Notice The Signs And Stages Of Conflict Escalation
Section 6 - De-escalating Conflict
The Strategies For Handling Conflict
Conflict De-escalation Process
Exercise 7: Practice De-escalating Conflict
Conflict Handling Modes – The Thomas-Kilmann Model
The Five Thomas-Kilmann Modes
Exercise 8: Applying Conscious Choices To How You Respond To Conflict
Getting Help From A Third Party
How To Recover From A Broken (Professional) Relationship
Section 7 - Closing Section
Good Conflict And Bad Conflict
The Secret To Avoiding Conflict
Exercise 9: End Of Program Reflection
Exercise 10: Course Follow-Up
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