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Dealing With Conflict At Work: Practical Approaches To Help You Handle It
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1h 26m

This course is designed for those interested to learn the basics of conflict management and how to calmly resolve conflict through strategy and tactics.

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Time Estimate
1h 26m


A business trainer, author & speaker. Helps professionals, managers & leaders excel with management, leadership, and personal effectiveness training.

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About This Course

Who this course is for:

  • Managers and supervisors at all levels

What you’ll learn: 

  • Spot the sources of conflict
  • Defuse it by listening well
  • How personalities affect conflict
  • Handle the different ways people resist ideas
  • Spot the signs and stages of conflict escalation
  • And apply the steps to de-escalate conflict
  • Use different strategies to handle and resolve conflict
  • And learn how to recover a broken (workplace) relationship


  • No prior knowledge is required to take this course

Conflict is a natural part of working life. 

It’s not always a bad thing. But, it often is. And that can be stressful. It can harm productivity, spoil your working relationships, and lead to damaging choices.

If you have responsibility for people, as a team leader, supervisor, or manager, resolving it may come down to you.

So, you’ll need the tools to deal with conflict. And that is what this course will give you.

More than that, you’ll learn:

  • How and why conflict arises, and 
  • How to minimize it before it takes hold.

During the course, you’ll be able to create a record of your observations, successes, and struggles in your own conflict log.

Our Promise to You

By the end of this course, you will have learned conflict management.

10 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.

Get started today and learn more about conflict management.

Course Curriculum

Section 1 - Introduction To Your Conflict Management Course
Welcome To The Course 00:00:00
Your Workbook For The Course 00:00:00
What Are Conflict And Conflict Management? 00:00:00
Your Conflict Log 00:00:00
Exercise 1: Conflict Behaviors: Self-Assessment 00:00:00
Exercise 2: What Behaviors Trigger Conflict? 00:00:00
Section 2 - Understand The Keys To Conflict
The Rational And Irrational Sources Of Conflict 00:00:00
Exercise 3: Notice The Sources Of Conflict In Yourself And The People Around You 00:00:00
The Effects Of Respect On Conflict 00:00:00
Exercise 4: Recognizing Assertive, Passive, And Aggressive Behaviors 00:00:00
How To Use Respect To Help Resolve Conflict 00:00:00
Section 3 - How Misunderstandings Arise And The Solution
How Communication Works 00:00:00
How We Listen: The Four Listening Levels 00:00:00
How To Listen Well 00:00:00
Exercise 5: Practice Your Listening 00:00:00
Section 4 - Personality Types In Conflict
How Personality Types Conflict 00:00:00
How Specific Personalities Clash At Work 00:00:00
How To Avoid Personality Clash 00:00:00
Section 5 - Escalation Of Conflict
Resistance: It’s Not Conflict Yet 00:00:00
The Onion Model Of Resistance 00:00:00
The Signs Of Conflict Escalation 00:00:00
Exercise 6: Notice The Signs And Stages Of Conflict Escalation 00:00:00
Section 6 - De-escalating Conflict
The Strategies For Handling Conflict 00:00:00
Conflict De-escalation Process 00:00:00
Exercise 7: Practice De-escalating Conflict 00:00:00
Conflict Handling Modes – The Thomas-Kilmann Model 00:00:00
The Five Thomas-Kilmann Modes 00:00:00
Exercise 8: Applying Conscious Choices To How You Respond To Conflict 00:00:00
Getting Help From A Third Party 00:00:00
How To Recover From A Broken (Professional) Relationship 00:00:00
Section 7 - Closing Section
Good Conflict And Bad Conflict 00:00:00
The Secret To Avoiding Conflict 00:00:00
Exercise 9: End Of Program Reflection 00:00:00
Exercise 10: Course Follow-Up 00:00:00

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