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The Authority Guide To Emotional Resilience In Business
5.0( 1 REVIEWS )

This course is designed for those interested to learn the basics of emotional resilience in business.

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Hi. My name is Robin Hills. I am an emotional intelligence coach, trainer and facilitator with over 35 years business and commercial experience.

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About This Course

Who this course is for:

  • Anyone who is interested in understanding resilience in business – at a personal level, a team level, or and organizational level.

What you’ll learn: 

  • Understand emotional resilience with a business focus.
  • Put in place strategies to manage stress and weather storms in the workplace.
  • Develop your own personal resilience.
  • Understand how to develop resilience within the hearts and minds of your team and your organisation.


  • You should have an interest and understanding of emotional intelligence but no prior knowledge and experience is needed to benefit from the course.
  • You should be interested in emotions and resilience at work.
  • You should be keen to learn techniques to understand how to contribute to your business success.

Last updated – February 2022

This course is based upon the book “The Authority Guide to Emotional Resilience: Strategies to Manage Stress and Weather Storms in the Workplace” by Robin Hills  (ISBN: B01F8QN822).

‘The Authority Guides’ is a series of pocket-sized books offering highly practical and accessible guidance on a wide variety of business matters. They are published by independent business publisher SRA Books under the imprint The Authority Guides.

How do you challenges inside and outside of work impact upon your emotions and your resilience? The emotional resilience of those involved in a business will contribute significantly to the organisation’s success.  Almost all of us work in a business environment that is constantly changing, is intense and is unrelenting.

With so many challenges and changes to deal with in both life and the workplace, it’s vital to understand how emotions relate to unfamiliar and unpredictable situations and to how they contribute to resilience.

Understand more about the role of emotions in stress management. Learn how to develop your emotional resilience and use this skill at work.  Find out how you can develop resilience within the hearts and minds of your team and your organization.

The course helps you to:

  • Understand how to cope with the emotions associated with change and unfamiliar or unpredictable circumstances
  • Discover how realistic optimism helps you to manage stress more effectively
  • Explore action strategies to develop your personal resilience and the resilience of others

How to manage stress and weather storms in the workplace with good emotional awareness. You are going to get some insights into how you view your resilience and how others view your resilience.

The project looks at assessing your resilience from your perspective and asks you to compare this with how others view your resilience. Use the information in this course to look at methods to improve the ways that you use your emotions and how this impacts upon your resilience.


  • An understanding of how you use your emotions to develop your capability to manage your resilience
  • Insights about the lessons that you can gain from understanding the role of optimism in developing resilience and managing stress
  • An insight into how to develop resilience in others at a personal, team, and organisational level


  • Shorty, sharp, snappy lectures covering all aspects of resilience in business
  • Assess your resilience exercise
  • Practical activities to develop resilience in yourself and in other people
  • A series of resource cards to download and keep

Emotional resilience can mean managing the emotions that you experience or managing the emotions of those around you. This course will help you change the way you think about yourself and the way you approach potentially challenging situations.

Our Promise to You

By the end of this course, you will have the knowledge about emotional resilience in business.

10 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.

Get started today and learn more about the emotional resilience in business.

Course Curriculum

Section 1 - Introduction To The Authority Guide To Emotional Resilience In Business
Introduction To Resilience 00:00:00
Practical Activity: Moods, Environments And Situations 00:00:00
What Is Resilience? 00:00:00
Why And When Resilience Is Useful 00:00:00
The Benefits Of Resilience 00:00:00
Section 2 - Practical Activity: Assessing Your Emotional Resilience
Practical Activity – Assessing Your Emotional Resilience 00:00:00
Section 3 - Resilience Vs. Coping
Coping With The Stresses And Strains Of Life 00:00:00
When Stress Takes Over 00:00:00
The Role Of Risk In Resilience 00:00:00
Working With Too Little Or Too Much Challenge 00:00:00
Section 4 - Moving From Setback To Comeback
Facilitating Change 00:00:00
Developing Resilience In Change 00:00:00
How Emotions Are Involved In Change 00:00:00
Personal Transition Through Change 00:00:00
Anxiety – Can I Cope? 00:00:00
Happiness – At Last Something Is Going To Change 00:00:00
Denial – Change? What Change? 00:00:00
Anger – This Is Having A Bigger Impact Upon Me Than I Thought 00:00:00
Disillusionment – I’m Off. This Isn’t For Me. 00:00:00
Depression or Despair – Who Am I? 00:00:00
Hostility – I’m Going To Make This Work If It Kills Me 00:00:00
Acceptance – I Can See Myself In The Future 00:00:00
Moving Forward – This Can Work And Be Good 00:00:00
Ways To Look After Yourself In Times Of Change 00:00:00
Section 5 - The Characteristics Of Resilience
Characterising Resilience 00:00:00
Anti-Fragility – The Resilience Of The Future 00:00:00
Resilience Is A Mindset 00:00:00
The Dynamics Of Resilience – Your Capacity To Adapt 00:00:00
Energy Levels And Resilience – Being Energy Efficient 00:00:00
Increasing Levels Of Resilience 00:00:00
The Body’s Reaction To Adversity 00:00:00
The Neuroscience Of Resilience 00:00:00
Section 6 - The Behaviours Of Resilience
The Information Contained In Emotions 00:00:00
Your Beliefs About Perfectionism – How These Impact Upon Your Resilience 00:00:00
The Role of Optimism In Resilience 00:00:00
How Your Attitude To Change Impacts Upon Your Resilience 00:00:00
How Too Much Resilience Causes Problems 00:00:00
Working With Too Much Resilience 00:00:00
The Role Of Mindfulness In Developing Resilience 00:00:00
How Coaching Helps 00:00:00
Section 7 - 8 Action Strategies To Develop Resilience
Strategy 1 – Feel In Control 00:00:00
Strategy 2 – Create A Personal Vision 00:00:00
Strategy 3 – Be Flexible And Adaptable 00:00:00
Strategy 4 – Get Organised 00:00:00
Strategy 5 – A Mindset For Problem Solving 00:00:00
Strategy 6 – Get Connected 00:00:00
Strategy 7 – Be Socially Competent 00:00:00
Strategy 8 – Be Proactive 00:00:00
Section 8 - Team Resilience
Ways Of Working To Build Team Resilience 00:00:00
The 4 Things That Resilient Teams Do 00:00:00
The Way to Lead Resilient Teams 00:00:00
Ways To Strengthen Resilience In Others 00:00:00
Section 9 - Organisational Resilience
What Is Organizational Resilience? 00:00:00
Working With Volatility, Uncertainty, Complexity, And Ambiguity (VUCA) 00:00:00
The Capacity of Individuals And Organisation To Deal With VUCA 00:00:00
Ways To Build Resilient Organisations 00:00:00
Section 10 - The Paradox Of Resilience
The Paradox Of Resilience 00:00:00

Course Review


1 Ratings
  1. Anonymous

    A Worthwhile Course


    This is a really good, simple course on the basic of emotional wellbeing.
    It has some solid information to remind and reinforce how to be emotionally
    healthy. It was a delightful program. Well done.