Lean Process Management and Leadership Skills Masterclass

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This course is designed for those interested to learn how to master LEAN Business Process Management.

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About This CourseBeginner

This course will help you master core management skills, it is designed for complete beginners, it will you help you overcome challenges that hold you back and help you climb the ladder of success.

Do you want to become a better manager? Do you want to improve your leadership skills?

You will learn core leadership and people skills and you will learn how to master LEAN Business Process Management. Everything you need to further your Managerial Career!

This course had been developed and delivered by Stephen Mather – A leading UK management change consultant, trainer, coach and psychologist. He will guide you through the tools and techniques that you need to become a successful manager.

So don’t delay – start your journey today!

Join us on the other side and learn how to become a successful manager!

What are the requirements?

  • You should have a basic experience as a manager.
  • You need access to the internet.
  • You must be willing to put some time and effort into the course and apply yourself.

What am I going to get from this course?

  • Learn how to influence the people around you.
  • Understand what a data guided manager is.
  • Understand how to build a team.
  • You will understand how to use LEAN tools and techniques to deliver results.
  • You will learn how to manage culture change.
  • Understand how to train your team.
  • You will learn the core skills of project management.

Who is the target audience?

  • This course is for absolute beginners and brand new managers.
  • This course is for managers that have not had in depth training and might be struggling to deliver targets.
  • This course is for those that have a desire to succeed as a manager and need to gain core competencies.

Our Promise to You

By the end of this course, you will have learned about lean process management.

30 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.

Get started today and learn more about lean process management.

Course Curriculum

Course Sections

An Introduction To Management And Leadership

Your Management Philosophy

Being A LEAN Manager

The Forever Learning Manager

Who Am I?

Features Of The Course

Applying What You Learn

The Learning Cycle

Introduction To The Influential Manager

What It Means To Be Influential

The Behavior Of Influential People: Assertiveness

ADISCO – Adult To Adult / Direct

ADISCO – Statements / Solutions / Calmly / Ownership

ADISCO – Activities / Quiz / Case Study

Why You Need A Vision

Working With SMART Goals

Better Than Buy In

Vision Quiz And Activity

Influencing Attitudes: The Three Factors

Influencing Attitudes: Targeting All Three Factors

Influencing Attitudes: Quiz / Activity / Case Study

Communicating To Influence: Words We Use

How Do Influential People Talk?

Body Language

Communication Quiz

Influence Through Listening

Influencing Your Peers

Influencing Your Boss

Influencing Your Boss Quiz

Introduction To Dealing With Difficult People

Opposing Goals Or Narrative

What Do They Fear?

Personal Clashes: The Five Factors

Personality Clashes: Compatibility Is Complex

Talking Their Language

Talking Their Language Case Study

Talking Their Language: Language Styles And Stories

People Watching: Activity / Exercise

Influential Manager Summary

Using Data To Make Good Decisions

The Data Guided Manager Explained

The Data Guided Manager: Further Exploration

Getting Control Of Your Processes

The Different Methods You Can Use To Get Control Of Your Processes

Getting Your Data

Other Types Of Lead Indicators

Choosing KPIs

Analyzing The Data

Using The Information

Creating A Data Guided Team

Introduction To The Everyday Manager

What Sort Of Leader Are You?

The Heartbeat Of Your Role

Using KPIs: Key Performance Indicators

Benefits Of Team Meetings

Ten Meeting Musts

Ten Meeting Musts: Running The Meeting

Ten Meeting Musts: Quiz

Be Available

Communicating By Email

Other Ways To Communicate

Time Management

Time Management Exercise

Managing Performance


Delegation Exercise

Introduction To LEAN Management

LEAN As A Way Of Thinking

LEAN Terms And Concepts

Further LEAN Terms And Concepts

The ProPeC Simple Improvement Process

Understanding TIM WOODS

TIM WOODS: Transport

TIM WOODS Inventory



TIM WOODS Over Production

TIM WOODS Over Processing



Motivation: The Two Flavors

Current State Analysis

Creating A Process Map

An Example Process Flow

Root Cause Analysis: 5 Whys

Root Cause Analysis: Fishbone Diagram

Exploring The Why

FMEA: Failure Mode Effects Analysis

Define Your Goal

SMART Goal Setting

Goal Alignment

Identify Actions And Plans

Analyzing Potential Ideas

Grid Analysis

Planning Your Change

Understanding Gantt Charts

How To Make A Gantt Chart

Planning Your Control Mechanisms

Implementing Your Change

Keep Your Discipline

Ten Meeting Musts

Action Boards And Issue Logs

The Cost Of Change

Review Processes

The ProPeC Review Process

Introduction To Training Your Team

What Is Training For?

The Three Box System

Added Value Training

Training Needs Analysis

Cognitive Learning

Psychomotor Learning

Effective Learning

What Is Training Needs Analysis?

Training Needs Analysis Example

Compliance Training

Identifying Training Needs

Pre-course Competency Assessments

How To Choose Training

Cost Free Training

Sheep Dip Or Targeted?

What Is Good Training

Preparing The Employee

Logistics Planning

Post Course Discussion

Measuring The Effectiveness Of Training

Kirkpatrick Level 1: Trainee Response

Kirkpatrick Level 2: Validation

Kirkpatrick Level 3: Practical Application

Kirkpatrick Level 4: Business Benefit

Introduction To Culture Change

Why Culture Change Matters

The Impact Of Culture

Positive Goals

Understanding Behavior

Three Ways To Measure Behavior

Behaviorism Explained

Cognitive Psychology Explained

Social Psychology Explained

How Do You Measure A Culture

Using Surveys

Survey Questions

Benefits Of DIY Surveys

Benefits Of On The Shelf Surveys

Benefits Of Using A Consultant

Survey Exercise

Surveys: Food For Thought

Other Ways To Measure Culture

Measuring Instances Of Behavior

The Semi Structured Interview

Focus Groups

Focus Group Example Questions

The Down Sides Of Focus Groups

Getting Help From A Professional

Quiz: Measuring A Culture

Summary For Measuring A Culture

Using ProPeC Process For Changing Your Culture

The ProPeC Process Step 1: The Business Reason

The ProPeC Process Step 2: Current State Analysis

The ProPeC Process Step 3: Goals Or Objectives

The ProPeC Process Step 4: Action And Planning

The ProPeC Microscope To Help Action And Planning

Mechanisms For Identifying Actions And Planning

Planning With Gantt Charts

Actions and Planning Activity

The ProPeC Process Summary So Far

The ProPeC Process Step 5: Implementing

Neuro Logic Levels In Culture Change: Implementation

Ajzen Theory Of Planned Behavior In Culture Change: Implementation

The ProPeC Summary For Implementing

Activity For Implementation

The ProPeC Process Step 6: Review

Activity For Review Process

Overall Activity For ProPec Process For Culture Change

Closing Thoughts On Culture Change

Building A Team Introduction

How Does An Effective Manager Deliver

Manager’s Role Quiz And Exercise

Components Of A Good Team

Defining Roles To Help Deliver Objectives

The Importance Of Vision

Two Islands Getting The Team Involved

Collaboration Is Better Than Buy In

What Are The Indicators Of Good Performance

What Helps Make A Good Team Quiz

Two Islands Activity

Identifying A Team’s Can, Know And Care

Silo Mentality And Creating Overlap Between Can, Know And Care

Can, Know And Care: Scripts Activity

Individual Differences

Belbin’s Team Roles

Types And Traits Psychometrics

Should I Use Psychometrics?

Quiz And Activity

Introduction To Presenting Your Ideas

Why You Are Delivering This Presentation

Getting Your Thinking Right

Understanding The Emotions: The Chimp

Understanding The Role Of The Intellect

Understanding The Decision Making Process: The Computer

Dealing With The Chimp

Summary For Presenting Your Ideas

Introduction To The Structure Of An Effective Presentation

Aim – Your Reason For The Presentation

Creating A SMART Goal For Your Presentation

Planning Your Presentation Route

Building Your Main Body

Using PEEL To Make Your Points

An Example Of PEEL

Your Presentation Conclusion

Presentation Tools And Using Cards

Scenario Exercise

Example Presentation Using Index Cards

Introduction To Public Speaking Fundamentals

Tips For Being Heard

Other Reasons You May Not Be Heard

Being Understood

Diction Tongue Twister Exercise

What About Accents?

Other Word Choices

Tips To Being Understood

How Well Are You Doing?

How Do You Get Better At Presenting?

Introduction To Creating Persuasive Presentations

Key Areas For Motivation

Telling Stories And Using Illustrations

Understanding Modulation

Understanding Gestures

Understanding Visual Aids

Your Call To Action

Sustaining Your Presentation

Summary For Presenting Your Ideas

Team Lifecycle Introduction

Lifecycle Overview

Lifecycle In Further Detail

Lifecycle Exercise

Recruitment Methods

Principles Of Effective Recruitment

Recruitment Selection

Dealing With Poor Performers

Dealing With Grievances

The End Of The Team And Rebirth

Keeping Your Head

Building Up Resilience


Buckets Of Resources

Training Your Thinking

Maintaining Work Life Balance

When It Is Time For A Change

Using ProPec Improvement Process For Personal Use

Alternatives To Being Employed

The Future Of Management

Thank You

Thanks For Watching

Reading List And Recommended Links

Resources – Lean Process Management Leadership Skills


1 student review
  1. Richard CHETORY says:

    Lean Process Management and Leadership Skills Masterclass
    AWESOME - A MUST-READ - DO NOT EVEN THINK ABOUT HESITATING... I needed to find a course that could refresh everything I learned at school but also through my readings and experience. You've got everything you need to keep advancing in your career with so many genuine resources. I do like the ProPeC process, very imaginative. The best Leadership course you can find elsewhere iaw my own experience. As a non-English native speaker, the author's English is perfect to understand, intelligible, and you will definitely progress in English. I wholeheartedly recommend this "jewel" to all of you. Trust me! Richard from France Exceptionnel - Rien de mieux sur le marché à l'heure actuelle... Exceptionnel, synthèse indispensable à partager, neutralité, esprit critique. Positif malgré le contexte tout en n’omettant pas les sujets sensibles. Incontournable. A relire. Première expérience de cours très long ici, premier succès, vu le volume je suis certain d’avoir fait le bon choix.