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Lean Process Management and Leadership Skills Masterclass
5.0( 1 REVIEWS )
19h 4m

This course is designed for those interested to learn how to master LEAN Business Process Management.

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Course Skill Level
Time Estimate
19h 4m


Stephen Mather is a leading UK management consultant and managing director of the revolutionary ProPeC system of business improvement.

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About This Course

Who this course is for:

  • This course is for absolute beginners and brand new managers.
  • This course is for managers that have not had in depth training and might be struggling to deliver targets.
  • This course is for those that have a desire to succeed as a manager and need to gain core competencies.

What you’ll learn: 

  • Learn how to influence the people around you.
  • Understand what a data guided manager is.
  • Understand how to build a team.
  • You will understand how to use LEAN tools and techniques to deliver results.
  • You will learn how to manage culture change.
  • Understand how to train your team.
  • You will learn the core skills of project management.


  • You should have a basic experience as a manager.
  • You need access to the internet.
  • You must be willing to put some time and effort into the course and apply yourself.

This course will help you master core management skills, it is designed for complete beginners, it will help you overcome challenges that hold you back and help you climb the ladder of success.

Do you want to become a better manager? Do you want to improve your leadership skills?

You will learn core leadership and people skills and you will learn how to master LEAN Business Process Management. Everything you need to further your Managerial Career!

This course had been developed and delivered by Stephen Mather – A leading UK management change consultant, trainer, coach and psychologist. He will guide you through the tools and techniques that you need to become a successful manager.

So don’t delay – start your journey today!

Join us on the other side and learn how to become a successful manager!

Our Promise to You

By the end of this course, you will have learned about lean process management.

10 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.

Get started today and learn more about lean process management.

Course Curriculum

Section 1 - Management And Leadership
An Introduction To Management And Leadership 00:00:00
Your Management Philosophy 00:00:00
Being A LEAN Manager 00:00:00
The Forever Learning Manager 00:00:00
Section 2 - Navigating The Course
Who Am I? 00:00:00
Features Of The Course 00:00:00
Applying What You Learn 00:00:00
The Learning Cycle 00:00:00
Section 3 - Becoming An Influential Manager
Introduction To The Influential Manager 00:00:00
What It Means To Be Influential 00:00:00
The Behavior Of Influential People: Assertiveness 00:00:00
ADISCO – Adult To Adult / Direct 00:00:00
ADISCO – Statements / Solutions / Calmly / Ownership 00:00:00
ADISCO – Activities / Quiz / Case Study 00:00:00
Why You Need A Vision 00:00:00
Working With SMART Goals 00:00:00
Better Than Buy In 00:00:00
Vision Quiz And Activity 00:00:00
Influencing Attitudes: The Three Factors 00:00:00
Influencing Attitudes: Targeting All Three Factors 00:00:00
Influencing Attitudes: Quiz / Activity / Case Study 00:00:00
Communicating To Influence: Words We Use 00:00:00
How Do Influential People Talk? 00:00:00
Body Language 00:00:00
Communication Quiz 00:00:00
Influence Through Listening 00:00:00
Influencing Your Peers 00:00:00
Influencing Your Boss 00:00:00
Influencing Your Boss Quiz 00:00:00
Introduction To Dealing With Difficult People 00:00:00
Opposing Goals Or Narrative 00:00:00
What Do They Fear? 00:00:00
Personal Clashes: The Five Factors 00:00:00
Personality Clashes: Compatibility Is Complex 00:00:00
Talking Their Language 00:00:00
Talking Their Language Case Study 00:00:00
Talking Their Language: Language Styles And Stories 00:00:00
People Watching: Activity / Exercise 00:00:00
Influential Manager Summary 00:00:00
Section 4 - The Data Guided Manager
Using Data To Make Good Decisions 00:00:00
The Data Guided Manager Explained 00:00:00
The Data Guided Manager: Further Exploration 00:00:00
Getting Control Of Your Processes 00:00:00
The Different Methods You Can Use To Get Control Of Your Processes 00:00:00
Getting Your Data 00:00:00
Other Types Of Lead Indicators 00:00:00
Choosing KPIs 00:00:00
Analyzing The Data 00:00:00
Using The Information 00:00:00
Creating A Data Guided Team 00:00:00
Section 5 - The Everyday Manager
Introduction To The Everyday Manager 00:00:00
What Sort Of Leader Are You? 00:00:00
The Heartbeat Of Your Role 00:00:00
Using KPIs: Key Performance Indicators 00:00:00
Benefits Of Team Meetings 00:00:00
Ten Meeting Musts 00:00:00
Ten Meeting Musts: Running The Meeting 00:00:00
Ten Meeting Musts: Quiz 00:00:00
Be Available 00:00:00
Communicating By Email 00:00:00
Other Ways To Communicate 00:00:00
Time Management 00:00:00
Time Management Exercise 00:00:00
Managing Performance 00:00:00
Delegation 00:00:00
Delegation Exercise 00:00:00
Section 6 - LEAN Process Management
Introduction To LEAN Management 00:00:00
LEAN As A Way Of Thinking 00:00:00
LEAN Terms And Concepts 00:00:00
Further LEAN Terms And Concepts 00:00:00
The ProPeC Simple Improvement Process 00:00:00
Understanding TIM WOODS 00:00:00
TIM WOODS: Transport 00:00:00
TIM WOODS Inventory 00:00:00
TIM WOODS Motion 00:00:00
TIM WOODS Waiting 00:00:00
TIM WOODS Over Production 00:00:00
TIM WOODS Over Processing 00:00:00
TIM WOODS Defects 00:00:00
TIM WOODS Skills 00:00:00
Motivation: The Two Flavors 00:00:00
Current State Analysis 00:00:00
Creating A Process Map 00:00:00
An Example Process Flow 00:00:00
Root Cause Analysis: 5 Whys 00:00:00
Root Cause Analysis: Fishbone Diagram 00:00:00
Exploring The Why 00:00:00
FMEA: Failure Mode Effects Analysis 00:00:00
Define Your Goal 00:00:00
SMART Goal Setting 00:00:00
Goal Alignment 00:00:00
Identify Actions And Plans 00:00:00
Analyzing Potential Ideas 00:00:00
Grid Analysis 00:00:00
Planning Your Change 00:00:00
Understanding Gantt Charts 00:00:00
How To Make A Gantt Chart 00:00:00
Planning Your Control Mechanisms 00:00:00
Implementing Your Change 00:00:00
Keep Your Discipline 00:00:00
Ten Meeting Musts 00:00:00
Action Boards And Issue Logs 00:00:00
The Cost Of Change 00:00:00
Review Processes 00:00:00
The ProPeC Review Process 00:00:00
Section 7 - Training Your Team
Introduction To Training Your Team 00:00:00
What Is Training For? 00:00:00
The Three Box System 00:00:00
Added Value Training 00:00:00
Training Needs Analysis 00:00:00
Cognitive Learning 00:00:00
Psychomotor Learning 00:00:00
Effective Learning 00:00:00
What Is Training Needs Analysis? 00:00:00
Training Needs Analysis Example 00:00:00
Compliance Training 00:00:00
Identifying Training Needs 00:00:00
Pre-course Competency Assessments 00:00:00
How To Choose Training 00:00:00
Cost Free Training 00:00:00
Sheep Dip Or Targeted? 00:00:00
What Is Good Training 00:00:00
Preparing The Employee 00:00:00
Logistics Planning 00:00:00
Post Course Discussion 00:00:00
Measuring The Effectiveness Of Training 00:00:00
Kirkpatrick Level 1: Trainee Response 00:00:00
Kirkpatrick Level 2: Validation 00:00:00
Kirkpatrick Level 3: Practical Application 00:00:00
Kirkpatrick Level 4: Business Benefit 00:00:00
Section 8 - Culture Change Management
Introduction To Culture Change 00:00:00
Why Culture Change Matters 00:00:00
The Impact Of Culture 00:00:00
Positive Goals 00:00:00
Understanding Behavior 00:00:00
Three Ways To Measure Behavior 00:00:00
Behaviorism Explained 00:00:00
Cognitive Psychology Explained 00:00:00
Social Psychology Explained 00:00:00
How Do You Measure A Culture 00:00:00
Using Surveys 00:00:00
Survey Questions 00:00:00
Benefits Of DIY Surveys 00:00:00
Benefits Of On The Shelf Surveys 00:00:00
Benefits Of Using A Consultant 00:00:00
Survey Exercise 00:00:00
Surveys: Food For Thought 00:00:00
Other Ways To Measure Culture 00:00:00
Measuring Instances Of Behavior 00:00:00
The Semi Structured Interview 00:00:00
Focus Groups 00:00:00
Focus Group Example Questions 00:00:00
The Down Sides Of Focus Groups 00:00:00
Getting Help From A Professional 00:00:00
Quiz: Measuring A Culture 00:00:00
Summary For Measuring A Culture 00:00:00
Using ProPeC Process For Changing Your Culture 00:00:00
The ProPeC Process Step 1: The Business Reason 00:00:00
The ProPeC Process Step 2: Current State Analysis 00:00:00
The ProPeC Process Step 3: Goals Or Objectives 00:00:00
The ProPeC Process Step 4: Action And Planning 00:00:00
The ProPeC Microscope To Help Action And Planning 00:00:00
Mechanisms For Identifying Actions And Planning 00:00:00
Planning With Gantt Charts 00:00:00
Actions and Planning Activity 00:00:00
The ProPeC Process Summary So Far 00:00:00
The ProPeC Process Step 5: Implementing 00:00:00
Neuro Logic Levels In Culture Change: Implementation 00:00:00
Ajzen Theory Of Planned Behavior In Culture Change: Implementation 00:00:00
The ProPeC Summary For Implementing 00:00:00
Activity For Implementation 00:00:00
The ProPeC Process Step 6: Review 00:00:00
Activity For Review Process 00:00:00
Overall Activity For ProPec Process For Culture Change 00:00:00
Closing Thoughts On Culture Change 00:00:00
Section 9 - Building A Team
Building A Team Introduction 00:00:00
How Does An Effective Manager Deliver 00:00:00
Manager’s Role Quiz And Exercise 00:00:00
Components Of A Good Team 00:00:00
Defining Roles To Help Deliver Objectives 00:00:00
The Importance Of Vision 00:00:00
Two Islands Getting The Team Involved 00:00:00
Collaboration Is Better Than Buy In 00:00:00
What Are The Indicators Of Good Performance 00:00:00
What Helps Make A Good Team Quiz 00:00:00
Two Islands Activity 00:00:00
Identifying A Team’s Can, Know And Care 00:00:00
Silo Mentality And Creating Overlap Between Can, Know And Care 00:00:00
Can, Know And Care: Scripts Activity 00:00:00
Individual Differences 00:00:00
Belbin’s Team Roles 00:00:00
Types And Traits Psychometrics 00:00:00
Should I Use Psychometrics? 00:00:00
Quiz And Activity 00:00:00
Section 10 - Presenting Your Ideas
Introduction To Presenting Your Ideas 00:00:00
Why You Are Delivering This Presentation 00:00:00
Getting Your Thinking Right 00:00:00
Understanding The Emotions: The Chimp 00:00:00
Understanding The Role Of The Intellect 00:00:00
Understanding The Decision Making Process: The Computer 00:00:00
Dealing With The Chimp 00:00:00
Summary For Presenting Your Ideas 00:00:00
Introduction To The Structure Of An Effective Presentation 00:00:00
Aim – Your Reason For The Presentation 00:00:00
Creating A SMART Goal For Your Presentation 00:00:00
Planning Your Presentation Route 00:00:00
Building Your Main Body 00:00:00
Using PEEL To Make Your Points 00:00:00
An Example Of PEEL 00:00:00
Your Presentation Conclusion 00:00:00
Presentation Tools And Using Cards 00:00:00
Scenario Exercise 00:00:00
Example Presentation Using Index Cards 00:00:00
Introduction To Public Speaking Fundamentals 00:00:00
Tips For Being Heard 00:00:00
Other Reasons You May Not Be Heard 00:00:00
Being Understood 00:00:00
Diction Tongue Twister Exercise 00:00:00
What About Accents? 00:00:00
Other Word Choices 00:00:00
Tips To Being Understood 00:00:00
How Well Are You Doing? 00:00:00
How Do You Get Better At Presenting? 00:00:00
Introduction To Creating Persuasive Presentations 00:00:00
Key Areas For Motivation 00:00:00
Telling Stories And Using Illustrations 00:00:00
Understanding Modulation 00:00:00
Understanding Gestures 00:00:00
Understanding Visual Aids 00:00:00
Your Call To Action 00:00:00
Sustaining Your Presentation 00:00:00
Summary For Presenting Your Ideas 00:00:00
Section 11 - The Team Life Cycle
Team Lifecycle Introduction 00:00:00
Lifecycle Overview 00:00:00
Lifecycle In Further Detail 00:00:00
Lifecycle Exercise 00:00:00
Recruitment Methods 00:00:00
Principles Of Effective Recruitment 00:00:00
Recruitment Selection 00:00:00
Dealing With Poor Performers 00:00:00
Dealing With Grievances 00:00:00
The End Of The Team And Rebirth 00:00:00
Section 12 - Taking Care Of Yourself And The Future Of Management
Keeping Your Head 00:00:00
Building Up Resilience 00:00:00
Exercise 00:00:00
Buckets Of Resources 00:00:00
Training Your Thinking 00:00:00
Maintaining Work Life Balance 00:00:00
When It Is Time For A Change 00:00:00
Using ProPec Improvement Process For Personal Use 00:00:00
Alternatives To Being Employed 00:00:00
The Future Of Management 00:00:00
Thank You 00:00:00
Section 13 - Course Resources
Thanks For Watching 00:00:00
Reading List And Recommended Links 00:00:00
Resources – Lean Process Management Leadership Skills 00:00:00

Course Review


1 Ratings
  1. Anonymous

    Lean Process Management and Leadership Skills Masterclass


    I needed to find a course that could refresh everything I learned at school but also through my readings and experience.
    You’ve got everything you need to keep advancing in your career with so many genuine resources. I do like the ProPeC process, very imaginative.
    The best Leadership course you can find elsewhere iaw my own experience. As a non-English native speaker, the author’s English is perfect to understand, intelligible, and you will definitely progress in English.
    I wholeheartedly recommend this “jewel” to all of you. Trust me!
    Richard from France

    Exceptionnel – Rien de mieux sur le marché à l’heure actuelle…
    Exceptionnel, synthèse indispensable à partager, neutralité, esprit critique. Positif malgré le contexte tout en n’omettant pas les sujets sensibles. Incontournable. A relire.
    Première expérience de cours très long ici, premier succès, vu le volume je suis certain d’avoir fait le bon choix.

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