About This CourseBeginner
This course will help you master core management skills, it is designed for complete beginners, it will you help you overcome challenges that hold you back and help you climb the ladder of success.
Do you want to become a better manager? Do you want to improve your leadership skills?
You will learn core leadership and people skills and you will learn how to master LEAN Business Process Management. Everything you need to further your Managerial Career!
This course had been developed and delivered by Stephen Mather – A leading UK management change consultant, trainer, coach and psychologist. He will guide you through the tools and techniques that you need to become a successful manager.
So don’t delay – start your journey today!
Join us on the other side and learn how to become a successful manager!
What are the requirements?
- You should have a basic experience as a manager.
- You need access to the internet.
- You must be willing to put some time and effort into the course and apply yourself.
What am I going to get from this course?
- Learn how to influence the people around you.
- Understand what a data guided manager is.
- Understand how to build a team.
- You will understand how to use LEAN tools and techniques to deliver results.
- You will learn how to manage culture change.
- Understand how to train your team.
- You will learn the core skills of project management.
Who is the target audience?
- This course is for absolute beginners and brand new managers.
- This course is for managers that have not had in depth training and might be struggling to deliver targets.
- This course is for those that have a desire to succeed as a manager and need to gain core competencies.
Our Promise to You
By the end of this course, you will have learned about lean process management.
30 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.
Get started today and learn more about lean process management.
Section 1 - Management And Leadership
An Introduction To Management And Leadership
Your Management Philosophy
Being A LEAN Manager
The Forever Learning Manager
Section 2 - Navigating The Course
Who Am I?
Features Of The Course
Applying What You Learn
The Learning Cycle
Section 3 - Becoming An Influential Manager
Introduction To The Influential Manager
What It Means To Be Influential
The Behavior Of Influential People: Assertiveness
ADISCO – Adult To Adult / Direct
ADISCO – Statements / Solutions / Calmly / Ownership
ADISCO – Activities / Quiz / Case Study
Why You Need A Vision
Working With SMART Goals
Better Than Buy In
Vision Quiz And Activity
Influencing Attitudes: The Three Factors
Influencing Attitudes: Targeting All Three Factors
Influencing Attitudes: Quiz / Activity / Case Study
Communicating To Influence: Words We Use
How Do Influential People Talk?
Influence Through Listening
Influencing Your Peers
Influencing Your Boss
Influencing Your Boss Quiz
Introduction To Dealing With Difficult People
Opposing Goals Or Narrative
What Do They Fear?
Personal Clashes: The Five Factors
Personality Clashes: Compatibility Is Complex
Talking Their Language
Talking Their Language Case Study
Talking Their Language: Language Styles And Stories
People Watching: Activity / Exercise
Influential Manager Summary
Section 4 - The Data Guided Manager
Using Data To Make Good Decisions
The Data Guided Manager Explained
The Data Guided Manager: Further Exploration
Getting Control Of Your Processes
The Different Methods You Can Use To Get Control Of Your Processes
Getting Your Data
Other Types Of Lead Indicators
Analyzing The Data
Using The Information
Creating A Data Guided Team
Section 5 - The Everyday Manager
Introduction To The Everyday Manager
What Sort Of Leader Are You?
The Heartbeat Of Your Role
Using KPIs: Key Performance Indicators
Benefits Of Team Meetings
Ten Meeting Musts
Ten Meeting Musts: Running The Meeting
Ten Meeting Musts: Quiz
Communicating By Email
Other Ways To Communicate
Time Management Exercise
Section 6 - LEAN Process Management
Introduction To LEAN Management
LEAN As A Way Of Thinking
LEAN Terms And Concepts
Further LEAN Terms And Concepts
The ProPeC Simple Improvement Process
Understanding TIM WOODS
TIM WOODS: Transport
TIM WOODS Inventory
TIM WOODS Motion
TIM WOODS Waiting
TIM WOODS Over Production
TIM WOODS Over Processing
TIM WOODS Defects
TIM WOODS Skills
Motivation: The Two Flavors
Current State Analysis
Creating A Process Map
An Example Process Flow
Root Cause Analysis: 5 Whys
Root Cause Analysis: Fishbone Diagram
Exploring The Why
FMEA: Failure Mode Effects Analysis
Define Your Goal
SMART Goal Setting
Identify Actions And Plans
Analyzing Potential Ideas
Planning Your Change
Understanding Gantt Charts
How To Make A Gantt Chart
Planning Your Control Mechanisms
Implementing Your Change
Keep Your Discipline
Ten Meeting Musts
Action Boards And Issue Logs
The Cost Of Change
The ProPeC Review Process
Section 7 - Training Your Team
Introduction To Training Your Team
What Is Training For?
The Three Box System
Added Value Training
Training Needs Analysis
What Is Training Needs Analysis?
Training Needs Analysis Example
Identifying Training Needs
Pre-course Competency Assessments
How To Choose Training
Cost Free Training
Sheep Dip Or Targeted?
What Is Good Training
Preparing The Employee
Post Course Discussion
Measuring The Effectiveness Of Training
Kirkpatrick Level 1: Trainee Response
Kirkpatrick Level 2: Validation
Kirkpatrick Level 3: Practical Application
Kirkpatrick Level 4: Business Benefit
Section 8 - Culture Change Management
Introduction To Culture Change
Why Culture Change Matters
The Impact Of Culture
Three Ways To Measure Behavior
Cognitive Psychology Explained
Social Psychology Explained
How Do You Measure A Culture
Benefits Of DIY Surveys
Benefits Of On The Shelf Surveys
Benefits Of Using A Consultant
Surveys: Food For Thought
Other Ways To Measure Culture
Measuring Instances Of Behavior
The Semi Structured Interview
Focus Group Example Questions
The Down Sides Of Focus Groups
Getting Help From A Professional
Quiz: Measuring A Culture
Summary For Measuring A Culture
Using ProPeC Process For Changing Your Culture
The ProPeC Process Step 1: The Business Reason
The ProPeC Process Step 2: Current State Analysis
The ProPeC Process Step 3: Goals Or Objectives
The ProPeC Process Step 4: Action And Planning
The ProPeC Microscope To Help Action And Planning
Mechanisms For Identifying Actions And Planning
Planning With Gantt Charts
Actions and Planning Activity
The ProPeC Process Summary So Far
The ProPeC Process Step 5: Implementing
Neuro Logic Levels In Culture Change: Implementation
Ajzen Theory Of Planned Behavior In Culture Change: Implementation
The ProPeC Summary For Implementing
Activity For Implementation
The ProPeC Process Step 6: Review
Activity For Review Process
Overall Activity For ProPec Process For Culture Change
Closing Thoughts On Culture Change
Section 9 - Building A Team
Building A Team Introduction
How Does An Effective Manager Deliver
Manager’s Role Quiz And Exercise
Components Of A Good Team
Defining Roles To Help Deliver Objectives
The Importance Of Vision
Two Islands Getting The Team Involved
Collaboration Is Better Than Buy In
What Are The Indicators Of Good Performance
What Helps Make A Good Team Quiz
Two Islands Activity
Identifying A Team’s Can, Know And Care
Silo Mentality And Creating Overlap Between Can, Know And Care
Can, Know And Care: Scripts Activity
Belbin’s Team Roles
Types And Traits Psychometrics
Should I Use Psychometrics?
Quiz And Activity
Section 10 - Presenting Your Ideas
Introduction To Presenting Your Ideas
Why You Are Delivering This Presentation
Getting Your Thinking Right
Understanding The Emotions: The Chimp
Understanding The Role Of The Intellect
Understanding The Decision Making Process: The Computer
Dealing With The Chimp
Summary For Presenting Your Ideas
Introduction To The Structure Of An Effective Presentation
Aim – Your Reason For The Presentation
Creating A SMART Goal For Your Presentation
Planning Your Presentation Route
Building Your Main Body
Using PEEL To Make Your Points
An Example Of PEEL
Your Presentation Conclusion
Presentation Tools And Using Cards
Example Presentation Using Index Cards
Introduction To Public Speaking Fundamentals
Tips For Being Heard
Other Reasons You May Not Be Heard
Diction Tongue Twister Exercise
What About Accents?
Other Word Choices
Tips To Being Understood
How Well Are You Doing?
How Do You Get Better At Presenting?
Introduction To Creating Persuasive Presentations
Key Areas For Motivation
Telling Stories And Using Illustrations
Understanding Visual Aids
Your Call To Action
Sustaining Your Presentation
Summary For Presenting Your Ideas
Section 11 - The Team Life Cycle
Team Lifecycle Introduction
Lifecycle In Further Detail
Principles Of Effective Recruitment
Dealing With Poor Performers
Dealing With Grievances
The End Of The Team And Rebirth
Section 12 - Taking Care Of Yourself And The Future Of Management
Keeping Your Head
Building Up Resilience
Buckets Of Resources
Training Your Thinking
Maintaining Work Life Balance
When It Is Time For A Change
Using ProPec Improvement Process For Personal Use
Alternatives To Being Employed
The Future Of Management
Section 13 - Course Resources
Thanks For Watching
Reading List And Recommended Links
Resources – Lean Process Management Leadership Skills