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Winning Mobile Communication Skills
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1h 20m

Learn to use the telephone effectively, and avoid phone etiquette blunders that annoy bosses and clients.

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Course Skill Level
Time Estimate
1h 20m



EntrepreneurNOW Network has library of business related courses covering such topics as business strategy, sales, marketing, finance, communication, public speaking, employee management, leadership and success.

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About This Course

Who this course is for:

  • Business Owners
  • Entrepreneurs
  • Employees 
  • Anyone interested in developing their telephone skills

What you’ll learn: 

  • Communicate effectively using the phone with clients, customers, colleagues and bosses
  • Avoid telephone blunders that strike others as rude and unprofessional
  • Speak effectively on business conference calls
  • Present confidently on Skype and FaceTime calls
  • Use the telephone effectively in all aspects of business life


  • No prior knowledge is required to take this course 


Telephone skills in the workplace are essential for business success. Conference calls, client updates, Skype/Zoom video meetings, and even job interviews are all conducted through the help of telephones and smart phones. In a digital era filled with endless emails and social media posts, the live human voice remains a singular power.

Are you and members of your team using the telephone for maximum business success?

Do you have Baby Boomers in your organization who are afraid of Skype video and Apple FaceTime and are slow to text clients and customers who may be Millennials?

Do you have Millennials on your team who don’t realize that Baby Boomers expect their calls answered and their voicemails returned?

This course is for anyone on your team who uses a telephone and for everyone who wants to increase their communications and business successes with customers, clients, prospects, colleagues, investors, and bosses.

Please note: This is a telephone communications skills course conducted by a real person who is speaking and demonstrating communication skills. If you are looking for a course with lots of animation, slides, special effects, slick edits, and robotic voices, this course is not for you.


Our Promise to You

By the end of this course, you will have learned how to use the telephone effectively.

10 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.

Get started today!

Course Curriculum

Section 1 - Setting Groundwork For Telephone Communication Success
Quick Wins! Do This To Look And Sound Great On Skype Phone Calls 00:00:00
Never Confuse Personal Phone Use With Business Telephone Use Again 00:00:00
Why Your Phone Is The Best Secret Business App Ever 00:00:00
Planning Your Successful Phone Environment 00:00:00
Final Preparation For Your Successful Phone Meetings 00:00:00
Section 2 - Can You Hear Me Now?
Making Sure Your Phone Passes Your Friend Test 00:00:00
Planning For Winning Conference Calls 00:00:00
Look Prime Time Ready For Your Video Calls 00:00:00
Placing Phone Calls Like The Consummate Professional 00:00:00
Always Knowing The Best Time To Call Clients And Prospects 00:00:00
Now You Will Never Wake Up A Client In The Middle Of The Night 00:00:00
Section 3 - Answering And Talking On The Phone Like A Pro
Answering The Phone So Everybody Knows You Are Ready For Business 00:00:00
No Such Thing As Answering The Phone Too Quickly These Days 00:00:00
Your Clients Will Never Think You Are Screaming At Them Again 00:00:00
Knowing How To Sound Your Very Best – Every Time 00:00:00
The Right Way To Put Someone On Hold 00:00:00
Making Sure They Only Hear The Magic Of Your Voice 00:00:00
Section 4 - Voicemail Can Be Your Best Friend
Being A Professional To Every Generation, Regardless Of Your Own Preferences 00:00:00
Voicemail That Soothes, Not Angers 00:00:00
Best Voicemail Messages For Success 00:00:00
Take 1, Take 2, Take 3 Until You Get It Right 00:00:00
Section 5 - Final Telephone Success Tips
Never Be Busy For Clients And Bosses Again 00:00:00
Making Your Phone Disappear At The Perfect Moments 00:00:00
Tit For Tat And Text For Text 00:00:00
Section 6 - Conclusion - Telephone Mastery Is Yours
Better Than The Best Hollywood Goodbyes 00:00:00
Conclusion – You Are Now A Master Of The Telephone For Every Business Situation 00:00:00