About This Course

Business Performance Management is the approach that an organisation uses to guide its activities towards established goals. The organisation’s Mission defines its purpose, and its strategy lays out the plan for achieving those goals. 

Business Performance Management is about setting the performance measures to gauge progress towards the goals; analysing and presenting performance data; and planning actions necessary to keep the organisation on track towards its goals

The course is divided into four parts:

  • Part 1: Concepts in Managing Business Performance
  • Part 2: Models of Business Performance Management
  • Part 3: Measuring, Managing and Improving Business Performance
  • Part 4: The Business Performance Management Exercise

The key topics covered in this course include:

  • A brief history of Business Performance Management
  • Principles of Business Performance Management
  • Models of Business Performance Management
  • Critical Success Factors and Performance Measures 
  • From Organisational Measures to Operational Metrics
  • Analysing Performance Data
  • Improving Business Performance 

There are examples, exercises, projects and tests throughout the course to aid your learning.

Thank you for your interest in this course. I hope you enjoy it.

Our Promise to You

By the end of this course, you will have learned how to improve business performance.

30 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.

Get started today and learn more about managing business performance.

Course Curriculum

Section 1 - Concepts In Managing Business Performance
Welcome 00:00:00
Introduction And Key Points 00:00:00
Concepts In Business Performance Management 00:00:00
The Purpose Of Management 00:00:00
Exercise Mission And Objectives 00:00:00
Part 1 Project 00:00:00
Section 2 - Models Of Business Performance Management
Introduction And Agenda 00:00:00
Management By Objectives 00:00:00
The Performance Pyramid 00:00:00
The Lean Philosophy 00:00:00
Benefits Realisation 00:00:00
Part 2 Project 00:00:00
Test Your Knowledge 00:00:00
Section 3 - Measuring, Managing And Improving Business Performance
Measuring, Managing And Improving Business Performance 00:00:00
Exercise Performance Measures 00:00:00
Analysing Performance Data 00:00:00
Operational Metrics 00:00:00
Reporting Performance Data 00:00:00
Improving Business Performance 00:00:00
Exercise More Performance Measures 00:00:00
Key Learning Points 00:00:00
Part 3 Project 00:00:00
Test Your Knowledge 00:00:00
Section 4 - The Business Performance Management Exercise
Nightingale Care 1 00:00:00
Nightingale Care Suggested Answer 1 00:00:00
Nightingale Care 2 00:00:00
Nightingale Care Suggested Answer 2 00:00:00
Nightingale Care 3 00:00:00
Nightingale Care Suggested Answer 3 00:00:00
Nightingale Care 4 00:00:00
Nightingale Care Suggested Answer 4 00:00:00
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