Learn customer service skills in Mandarin Chinese, speak fluently with confidence while handling various situations, even angry customers.
Read more.Instructor
I am Jocelyn, a qualified Business Commerce educator and I manage my family businesses. As part of our business consulting and management services, we connect local businesses with Chinese corporate companies and Chambers of Commerce. I love teaching Mandarin. As a multi-lingual, I enjoyed the benefits of it. When I am teaching Mandarin to my non-Chinese students, I find that they struggle with Pinyin, that's why all of my courses are accompanied by romanization to help ease the pronunciation
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Who this course is for:
- Beginner Mandarin learner who’s into the Customer Service business
- Customer Service Staff members/Business Owners who value their Chinese customer base
What you’ll learn:Â
- Develop simple but persuasive speaking skills in Mandarin Chinese
- Show empathy to customers in Mandarin Chinese
- Develop the ability to use simple but positive language
- Focus on the solutions
- How to thank customers for their patience, understanding and valued loyalty
- How to deal with angry customers
- Overall customer service skills in Mandarin Chinese
Requirements:Â
- Elementary knowledge of the Chinese language
- Willingness to learn
Being really good at customer service means doing the simple things really well. It’s about communicating effectively, expressing empathy, being ready to help, and staying positive. These are just a few important skills that every customer service person needs to have.
This video series will take and guide you through the basics of customer management in Mandarin Chinese. Some of the topics we cover are:
- The language barriers, how to break them
- How to confidently start a conversation
- How to collect and verify customers’ details
- How to ask customers to wait
- How to reassure the customers
- How to deal with irate customers
- How to deal with happy and satisfied customers
- How to handle different types of scenarios like saying “no” politely, and asking customers to repeat themselves without sounding offensive
- How to respond to customers’ feedback, suggestions, and advice
- How to professionally close the conversation
This course is ideal for those who are just starting their career in customer service, those who need a refresher on some of the basics, or business owners who want to do business with the Chinese market.
Because of language barriers, it may be challenging to solve customers’ problems immediately. But after taking this course, you would have developed simple but persuasive skills to help you:
- Calm customers down/Break the ice
- Record relevant information
- Pave the way for further assistance
Polish your Mandarin Chinese language skills to become fluent in various scenarios like travel and business, check out my other courses now!
Our Promise to You
By the end of this course, you will have learned simple but persuasive speaking skills in Mandarin Chinese.
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Course Curriculum
| Section 1 - Basic Customer Service Skills In Mandarin Chinese | |||
| Introduction | 00:00:00 | ||
| Note | 00:00:00 | ||
| Language Barriers | 00:00:00 | ||
| Starting A Conversation | 00:00:00 | ||
| Verification And Collecting Data | 00:00:00 | ||
| Asking Customers To Wait | 00:00:00 | ||
| Reassure The Customers | 00:00:00 | ||
| Deal With Angry Customers | 00:00:00 | ||
| Happy Customers | 00:00:00 | ||
| Different Scenarios | 00:00:00 | ||
| Respond To Suggestions | 00:00:00 | ||
| Closure | 00:00:00 | ||
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