Know your business inside and out with this 10-minute video. Keep information current and learn what you can and cannot say to customers. Read more.
I have 30 years experience in training and development with backgrounds such as EY consultant, contact centre expert and entrepreneur.
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Master the Art of Handling Tough Customers: Know Your Business Inside Out!
In just 10 minutes, this video will equip you with the knowledge to excel in customer interactions. Discover the crucial role of understanding your business’s mission, vision, and values. Learn how staying informed and knowing your boundaries can transform how you handle customer inquiries.
You’ll gain insights into:
- The importance of aligning with your company’s core values
- Effective strategies to keep business information up-to-date
- Clear guidelines for appropriate customer interactions
- Practical tips to enhance your communication skills
Our Promise to You
By the end of this video, you’ll be better equipped to confidently navigate customer conversations and strengthen your business relationships.
10 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.
Know your business better to deliver exceptional customer service.
Course Curriculum
| Section 1 - Know Your Business: Essential Insights In 10 Minutes | |||
| Know Your Business | 00:00:00 | ||
About This Course
Master the Art of Handling Tough Customers: Know Your Business Inside Out!
In just 10 minutes, this video will equip you with the knowledge to excel in customer interactions. Discover the crucial role of understanding your business’s mission, vision, and values. Learn how staying informed and knowing your boundaries can transform how you handle customer inquiries.
You’ll gain insights into:
- The importance of aligning with your company’s core values
- Effective strategies to keep business information up-to-date
- Clear guidelines for appropriate customer interactions
- Practical tips to enhance your communication skills
Our Promise to You
By the end of this video, you’ll be better equipped to confidently navigate customer conversations and strengthen your business relationships.
10 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.
Know your business better to deliver exceptional customer service.
Course Curriculum
| Section 1 - Know Your Business: Essential Insights In 10 Minutes | |||
| Know Your Business | 00:00:00 | ||




