About This Course
Latest update – May 2020
Who this course is for:
- This course will support the development of your emotional intelligence. It will be of interest to you if you are looking to develop your empathy and the way that you build emotional bonds in interpersonal relationships. It covers the aspects of conflict and trust that are fundamental to good relationships, along with ethics and social responsibility.
- The course also covers behavioral styles based on Social Interaction Styles to give you an understanding of your personal behavioral style and how to work with other styles
What you’ll learn:
- Explore the way that you build relationships using empathy
- How you develop trust and manage conflict
- Work within ethical boundaries
- No prior knowledge is required to take this course
Building relationships is something that we all do, having learned these skills from birth. Developing healthy relationships as adults means building on these skills and refining them so that we can adapt to others’ needs as well as our own. We interact with other people in many different ways – some of these interactions are transient whilst some of these interactions are deep and meaningful.
Building healthy relationships is one of the ways that you use your emotional intelligence. The course covers the awareness and action part of how you interact with others in the outer world.
This course is a stand-alone course for anyone interested in understanding themselves better and communicating with other people with more impact. It forms part of a comprehensive course that explores emotional intelligence in more depth.
Authentic relationships are built around mutual understanding that involves empathy, trust and an acceptance of each other’s values. Some disagreement and conflict will be inevitable as this is where learning, creativity and understanding occurs. It is not that conflict occurs that is the issue, it is how it is managed.
In this course, we will explore the way that you build relationships using empathy, how you develop trust, manage conflict and work within ethical boundaries.
The course covers Social Interaction Styles looking at the behaviours of Drivers, Expressives, Amiables and Analyticals and how these work together in teams. You get the opportunity to look at the four Social Styles, how you can work better with others who have a different style to your own and how you can use this information to build authentic quality relationships.
You’ll receive all the information that you need and will be coached using loads of practical hints that you can use straight away.
The course is made up of a series of lectures and interactive practical activities that involve some engagement with other people and some reflection.
The course material makes up a one to two-day workshop so is equivalent to 8 -12 hour’s training. It forms part of our advanced emotional intelligence course endorsed by the Institute of Leadership and Management.
PLEASE NOTE – This course is NOT for you if you are not prepared to work through the exercises that make up a fundamental part of the course. Healthy relationships cannot be built by learning some techniques through watching a few video lectures. The course requires you to do some reflective thinking, to get some feedback and to discuss your development with others. I’m afraid that you won’t get the best from the course unless you are prepared to do this.
There are SEVEN practical activities included within the course that are designed to help you to develop your interpersonal relationships with other people at work. These activities are:
- Reflecting about this Emotional Intelligence Course
- Assess your Interpersonal Relationships
- Developing Empathy
- Assessing your Social Interaction Style
- Checking your Emotional Bank Account
- Care and Support in the Workplace (Social Responsibility)
- Learning Review
All the activities require you to engage with them and do some work outside of the course.
Take this course today and learn how to build healthy relationships.
Our Promise to You
By the end of this course, you will have learned how to build healthy relationships.
30 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.
Get started today and learn how to build healthy relationships!
|Section 1 - Introduction To The Course|
|Introduction To The Course||00:00:00|
|How The Course Relates To Emotional Intelligence||00:00:00|
|Overview Of The Course||00:00:00|
|Interpersonal Skills – Tips And Hints||00:00:00|
|Section 2 - Exercise: Interpersonal Relationships|
|Interpersonal Relationships: Exercise||00:00:00|
|Section 3 - Understanding Empathy|
|Empathy Learning Outcomes||00:00:00|
|Definition Of Empathy||00:00:00|
|Intelligence In Empathy||00:00:00|
|Development Of Empathy||00:00:00|
|The Basic Anatomy Of The Brain||00:00:00|
|The Way The Brain Works||00:00:00|
|Thinking And Your Brain||00:00:00|
|Empathy And Your Brain||00:00:00|
|The Neuroscience Of Empathy||00:00:00|
|Ways Of Demonstrating Empathy||00:00:00|
|The Non-Verbal Signals In Body Language||00:00:00|
|Interpreting Non-Verbal Signals||00:00:00|
|The Problems Of Relying On Expression Alone||00:00:00|
|Understanding And Developing Empathy||00:00:00|
|Review Of This Module||00:00:00|
|Section 4 - Exercise: Developing Your Empathy|
|Developing Your Empathy: Exercise||00:00:00|
|Section 5 - Working With Others|
|The Objectives Of This Module||00:00:00|
|Some Perspectives On Team Work||00:00:00|
|The 4 Social Interaction Styles||00:00:00|
|Practical Activity: Assessing your Social Interaction Style||00:00:00|
|The Driver Social Interaction Style||00:00:00|
|The Expressive Social Interaction Style||00:00:00|
|The Amiable Social Interaction Style||00:00:00|
|The Analytical Social Interaction Style||00:00:00|
|Tension Between The Styles||00:00:00|
|Section 6 - How People React Under Pressure|
|How People React To Pressure||00:00:00|
|The Driver Social Interaction Style Conflict Responses||00:00:00|
|The Expressive Social Interaction Style Conflict Responses||00:00:00|
|The Amiable Social Interaction Style Conflict Responses||00:00:00|
|The Analytical Social Interaction Style Conflict Responses||00:00:00|
|What Happens With Increasing Pressure||00:00:00|
|The Ideal Behaviours For Ideal Interactions||00:00:00|
|Ways Of Developing Emotional And Social Skills||00:00:00|
|How The Social Interaction Styles Use Their Emotional Intelligence||00:00:00|
|Section 7 - Developing Relationships Based On Trust|
|Interpersonal Relationships – Learning Outcomes||00:00:00|
|The Importance Of Relationships||00:00:00|
|The Benefits Of Conflict||00:00:00|
|Ways Of Working With Conflict||00:00:00|
|The Role Of Empathy In Conflict||00:00:00|
|Ways To Say ‘No’ Empathetically||00:00:00|
|Some Factors And Questions To Consider In Resolving Conflict||00:00:00|
|The Importance Of Trust In Relationships||00:00:00|
|The Trust Equation||00:00:00|
|The Principles Of The Economies Of Trust||00:00:00|
|Review Of This Module||00:00:00|
|Section 8 - Exercise: Understanding Your Trust|
|Practical Activity: Checking Your Emotional Bank Account||00:00:00|
|Section 9 - Ethics And Social Responsibility|
|Social Responsibility – Learning Outcomes||00:00:00|
|Defining Social Responsibility||00:00:00|
|Factors That Influence Social Responsibility||00:00:00|
|The Principles Of Ethical Leadership||00:00:00|
|Review Of This Module||00:00:00|
|Section 10 - Practical Activity: Social Responsibility|
|Practical Activity: Care And Support In The Workplace||00:00:00|
|Section 11 - Conclusion|
|Lightbulb Moments Cards – Engaging With Others Using Social Interaction Style||00:00:00|