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Customer Service Excellence
5.0( 2 REVIEWS )
2 STUDENTS
53m

Learn customer service skills to advance your career or business.

Read more.
Course Skill Level
Beginner
Time Estimate
53m

Instructor


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About This Course

Who this course is for:

  • Anyone working in a customer-facing environment
  • Established customer service managers and team leaders
  • Entrepreneurs looking for ways to improve business start-ups
  • Those wanting to progress into the world of customer service
  • Business owners looking for content to motivate in the workplace
  • Those working in a commercial support role
  • Sales advisors
  • Product managers
  • Marketing managers
  • Account managers
  • Customer support agents

What you’ll learn: 

  • The fundamentals to customer success
  • How to build strong, long-lasting customer relationships
  • Excellent communication skills
  • How to manage customer conflict
  • Building a better rapport with customers
  • Serving customers using social media platforms

Requirements: 

  • No prior knowledge is required to take this course

Do you have what it takes to deliver excellent customer service?

Working in a customer-facing environment can be a challenge without the right skills. This course is aimed at anyone working in a customer facing-role who is committed to delivering excellent service, building long-lasting relationships and ultimately offering an outstanding experience to their customers.

Customer expectations have evolved massively in the last decade; demands for quicker response times, enhanced customer support and increased channels of communication can cause frustrations on both sides of the fence if you’re not prepared. That said, the fundamentals of good customer service never change – be convenient, competent and consistent. This course will cover the skills and qualities needed to meet each of the core fundamentals, leaving you with the ability to exceed customer expectations every time. In the digital age, competitors are becoming more futile whatever the industry, so it’s important your customer service skills stand out from the rest.

Together, we’ll be:

  • Exploring the various industry roles which contribute to customer success
  • Uncovering the perfect skills required for providing excellent customer service
  • Creating step-by-step plans on how to problem-solve
  • Building vocabulary to continuously deliver a positive experience
  • Discovering how to deal with challenging behaviour
  • Evaluating customer feedback
  • Unearthing the key to serving customers through social media
  • Understanding methods to create long-lasting customer relationships
  • Advocating for ethical customer service

By the end of this course, you’ll be confident in becoming customer-focused and keen to succeed in building customer loyalty. Join me, and let’s discover the secrets to delivering excellence in customer service together.

Our Promise to You

By the end of this course, you will have learned different pointers to achieving excellence in customer service.

10 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.

Get started today!

Course Curriculum

Section 1: Introduction and Course Units
Introduction 00:00:00
Customer Service Roles 00:00:00
Customer Service Skills 00:00:00
Serving Customers Using Social Media Platforms 00:00:00
Building Rapport In Social Media 00:00:00
Building Customer Relationships 00:00:00
Adopting Language Techniques 00:00:00
Improving Your Customer Engagement 00:00:00
Evaluating Your Customer Experience 00:00:00
Ethics In Customer Service 00:00:00
Put Policies In Place 00:00:00

Course Review

5.0

5.0
2 Ratings
  1. Anonymous

    Customer service excellence

    5.0

    I have to say that I am astoundingly impressed with this course. It has given me valuable knowledge on how to approach customers in a more friendly and professional way. I would also like to add the way you have explained your teaching. Your way of teaching is quite simplified to the point where it is easily understood and easily retainable. Plus, It is not that complex to apply these skills, techniques and strategies as mentioned in this course. I thoroughly enjoyed this course very much.

  2. Anonymous

    Customer Service Excellence

    5.0

    This was an excellent refresher course for me. I enjoyed it a lot. Excellent Job.