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About This Course

Who this course is for:

  • Managers
  • Business owners
  • CEOs

What you’ll learn: 

  • Understand which KPIs work best, and are simplest to implement, in a small or medium-sized business
  • Build a simple framework of KPIs that will present information on the performance of the most important aspects of the business
  • Establish a straightforward method of monitoring and reporting data that focuses attention on improvement
  • Interpret the results of the measures, and take action accordingly, while identifying and filtering out false alarms
  • Develop confidence in performance analysis and use it effectively in the management and improvement of the business


  • No prior knowledge is required to take this course. 

This course is aimed at managers, accountants and finance staff working in small and medium sized businesses. There are many possible performance measures available to business managers – literally hundreds – and it can be difficult to select ones that are going to work for the business.

This course is designed to help. In it, I present performance measures that work for small and medium sized businesses. The emphasis is on Key Performance Indicators (KPIs) that are easy to measure, easy to understand and which provide valuable information about the performance of the business.

There are 27 KPIs presented in this course split into four areas of the business:

  • Customer focused KPIs
  • Employee focused KPIs
  • KPIs of operational performance
  • KPIs of financial performance

There are examples and exercises throughout the course to aid your learning.

Thank you for your interest in this course. I hope you enjoy it.

Our Promise to You

By the end of this course, you will have learned the key performance indicators for small and medium enterprises.

30 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.

Get started today and learn more about key performance indicators.

Course Curriculum

Section 1 - Key Performance Indicators
Introduction And Agenda 00:00:00
Concepts In Performance Measurement 00:00:00
Presenting Performance Data 00:00:00
Customer KPIs Introduction 00:00:00
Customer KPIs Part 1 00:00:00
Customer KPIs Part 2 00:00:00
Part 1 Exercise 00:00:00
Employee KPIs 00:00:00
Part 2 Exercise 00:00:00
Operational KPIs 00:00:00
Part 3 Exercise 00:00:00
Financial KPIs 00:00:00
Part 4 Exercise 00:00:00
Monitoring And Managing Performance 00:00:00
Course Exercise 00:00:00
Course Exercise Suggested Answer 00:00:00
Test Your Knowledge 00:00:00
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