This course is designed for those interested to learn the basics of performance measures that work for small and medium sized businesses. The emphasis is on KPIs that are easy to measure, easy to understand and which provide valuable information about the performance of the business.Read more.
Based in Scotland, I am a Fellow of the Chartered Institute of Management Accountants. I am a process improvement consultant and course author.
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About This Course
Who this course is for:
- Business owners
What you’ll learn:
- Understand which KPIs work best, and are simplest to implement, in a small or medium-sized business
- Build a simple framework of KPIs that will present information on the performance of the most important aspects of the business
- Establish a straightforward method of monitoring and reporting data that focuses attention on improvement
- Interpret the results of the measures, and take action accordingly, while identifying and filtering out false alarms
- Develop confidence in performance analysis and use it effectively in the management and improvement of the business
- No prior knowledge is required to take this course.
This course is aimed at managers, accountants and finance staff working in small and medium sized businesses. There are many possible performance measures available to business managers – literally hundreds – and it can be difficult to select ones that are going to work for the business.
This course is designed to help. In it, I present performance measures that work for small and medium sized businesses. The emphasis is on Key Performance Indicators (KPIs) that are easy to measure, easy to understand and which provide valuable information about the performance of the business.
There are 27 KPIs presented in this course split into four areas of the business:
- Customer focused KPIs
- Employee focused KPIs
- KPIs of operational performance
- KPIs of financial performance
There are examples and exercises throughout the course to aid your learning.
Thank you for your interest in this course. I hope you enjoy it.
Our Promise to You
By the end of this course, you will have learned the key performance indicators for small and medium enterprises.
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Get started today and learn more about key performance indicators.
|Section 1 - Key Performance Indicators|
|Introduction And Agenda||00:00:00|
|Concepts In Performance Measurement||00:00:00|
|Presenting Performance Data||00:00:00|
|Customer KPIs Introduction||00:00:00|
|Customer KPIs Part 1||00:00:00|
|Customer KPIs Part 2||00:00:00|
|Part 1 Exercise||00:00:00|
|Part 2 Exercise||00:00:00|
|Part 3 Exercise||00:00:00|
|Part 4 Exercise||00:00:00|
|Monitoring And Managing Performance||00:00:00|
|Course Exercise Suggested Answer||00:00:00|
|Test Your Knowledge||00:00:00|