About This Course

Who this course is for:

  • Anyone who wants to learn SAP CRM
  • SAP consultants, end users, students and experienced users
  • Anyone who wants to start their career as a SAP CRM Marketing Pro, Sales Pro, Interaction Center Agent, Channel Manager or Administrator

What you’ll learn: 

  • Learn SAP CRM 7.2 Web Client user interface
  • Understand how to use navigation within the Web Client User Interface
  • Personalization of the Web Client User Interface
  • Learn how to create and launch a campaign as a Marketing Professional

Requirements:

  • Internet Explorer is browser of choice but Firefox can also work
  • Allow the browser to have pop-ups (should be enabled)
  • Have Flash installed but now due to Adobe Flash end of life, SAP CRM is not displaying graphs

Software version used in the course:

  • SAP CRM 7.2

If you want to start your career in a company that runs SAP Customer Relationship Management, then this course will benefit you in learning the roles performed by different business partners. Throughout the whole course, my intention is to clear your concepts about each role in the best possible way.

By the end of this course, you will be confident enough to perform a job in any SAP CRM role.

Our Promise to You

By the end of this course, you will have learned SAP CRM 7.2.

30 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.

Get started today and learn more about using SAP CRM 7.2.

Course Curriculum

Section 1 - Introduction
Who Is This Course For? 00:00:00
What This Course Will Cover? 00:00:00
Section 2 - SAP CRM Navigation In The Web Client User Interface
Log Onto The SAP CRM 7.2 System 00:00:00
Navigation And Personalization Within The Web Client User Interface 00:00:00
Accounts Search And Display Of Record Information 00:00:00
Section 3 - Creation And Launching Of Campaign In SAP CRM
Create And Launch A Campaign- Marketing Professional Business Role 00:00:00
Section 4 - Lead Channel Management In SAP CRM
Create A Lead – Channel Manager Business Role 00:00:00
Distribute The Lead To Partner- Channel Manager Business Role 00:00:00
Section 5 - Creating Sales Transactions In SAP CRM
Create Sales Transactions – Sales Professional Business Role 00:00:00
Section 6 - Interaction Center (IC) Agent In SAP CRM
Generate A Service Request- Interaction Center Agent Business Role 00:00:00
Section 7 - Creating A Customer Segment For Campaign In SAP CRM
Create A New Customer Segment – Marketing Professional Business Role 00:00:00
Launching Of Campaign With Customer Segment – Marketing Pro Business Role 00:00:00
Section 8 - Employee Creation And Assigning Role In SAP CRM
Create New Employee And Assign A User Login 00:00:00
Assigning Position To Employee Within An Organizational Unit 00:00:00
Generate Reports Using Interactive Reports 00:00:00
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