Enhance your expertise with our service design masterclass. Discover best practices and gain practical experience. Join today! Read more.
My professional profile: Business consulting: I’m a manager in one of the largest consulting companies in the world and active as a specialist in business analysis. Experience & sector: I draw my experience in business consulting from many high-profile projects in the financial industry. More specifically, I have experience in business analysis, service design, project management, process optimization and strategy definition. Academics: I hold 2 master degrees, one in business & finan
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Who this course is for:
- Recent graduates aiming to start a career as a service designer, business analyst, business consultant, product manager, product owner, or UX designer.
- Junior service designers seeking to deepen their knowledge.
- Senior service designers looking to refine their skills.
- Professionals currently engaged in service design who wish to formalize their practices.
What you’ll learn:
- Gain a comprehensive understanding of service design and its significance in this service design masterclass.
- Develop a service design mindset by applying six key service design patterns.
- Master the creation and application of service design tools such as personas, prototypes, customer journey maps, and service blueprints.
- Explore how service design tools have been utilized in various professional settings.
- Practice your newly acquired skills in a project-like environment.
Requirements:
- No prior knowledge is required.
Why Service Design Matters:
In today’s user-centric world, delivering exceptional customer experiences is crucial for sustainable success. This service design masterclass provides a mindset, process, and toolkit to help companies create high-value user experiences. Equip yourself with the techniques and patterns needed to enhance your customer experience strategies.
What You’ll Get:
- Access to course slides for your reference.
- Engaging assignments to make concepts more tangible.
- Handouts and templates to support your day-to-day service design activities.
Ready to Get Started?
If you’re ready to develop a service design mindset and enhance your skills, enroll now!
Invest in a brighter future. Explore my courses and start your journey today.
Our Promise to You:
By the end of this course, you will have developed a robust service design mindset.
10 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.
Get started today!
Course Curriculum
| Section 1 - An Introduction To Service Design | |||
| Introduction | 00:00:00 | ||
| An Illustration Of Service Design | 00:00:00 | ||
| Company Challenges | 00:00:00 | ||
| Service Design To The Rescue | 00:00:00 | ||
| Service Design Scope | 00:00:00 | ||
| The Design Lifecycle | 00:00:00 | ||
| Lecture Key Takeaways | 00:00:00 | ||
| Section 2 - Service Design Patterns That Work | |||
| Patterns | 00:00:00 | ||
| Introduction To Service Design Patterns | 00:00:00 | ||
| Pattern 1: Diverge And Converge | 00:00:00 | ||
| Pattern 2: Solving The Right Problem | 00:00:00 | ||
| Pattern 3: Adapt And Iterate Frequently | 00:00:00 | ||
| Pattern 4: Quick And Dirty Methods | 00:00:00 | ||
| Pattern 5: Collaboration Is Key | 00:00:00 | ||
| Pattern 6: Practice Over Theory | 00:00:00 | ||
| Lecture Key Takeaways | 00:00:00 | ||
| Section 3 - Service Design Toolbox | |||
| Service Design Tools | 00:00:00 | ||
| Introduction To Service Design Toolbox | 00:00:00 | ||
| Section 4 - Service Design Persona | |||
| Personas | 00:00:00 | ||
| Introduction To Personas | 00:00:00 | ||
| Persona Building Blocks | 00:00:00 | ||
| The Four Types Of Personas | 00:00:00 | ||
| Creating And Deploying A Persona | 00:00:00 | ||
| Case In Point – Personas | 00:00:00 | ||
| Lecture Key Takeaways | 00:00:00 | ||
| Section 5 - Service Design Prototypes | |||
| Prototypes | 00:00:00 | ||
| Introduction To Prototypes | 00:00:00 | ||
| Prototype Building Blocks | 00:00:00 | ||
| Prototype Characteristics | 00:00:00 | ||
| Fidelity Level Pros And Cons | 00:00:00 | ||
| Case In Point – Prototype | 00:00:00 | ||
| Lecture Key Takeaways | 00:00:00 | ||
| Section 6 - Service Design Customer Journey Maps | |||
| Customer Journey | 00:00:00 | ||
| Introduction To Customer Journey Maps | 00:00:00 | ||
| Customer Journey Map Building Blocks | 00:00:00 | ||
| Customer Journey Map Characteristics | 00:00:00 | ||
| What Is Story Mapping | 00:00:00 | ||
| Story Mapping Illustration | 00:00:00 | ||
| Case In Point – Customer Journey Maps | 00:00:00 | ||
| Lecture Key Takeaways | 00:00:00 | ||
| Section 7 - Service Design Blueprints | |||
| Service Blueprints | 00:00:00 | ||
| Introduction To Service Blueprints | 00:00:00 | ||
| The 5 Benefits From Using Service Blueprints | 00:00:00 | ||
| The Service Blueprint Building Blocks | 00:00:00 | ||
| Introduction To BPMN | 00:00:00 | ||
| Creating Your Own Service Blueprint In 6 Easy Steps | 00:00:00 | ||
| Case In Point – Service Blueprints | 00:00:00 | ||
| Lecture Key Takeaways | 00:00:00 | ||
| Section 8 - Wrapping Up | |||
| Congratulations! | 00:00:00 | ||
About This Course
Who this course is for:
- Recent graduates aiming to start a career as a service designer, business analyst, business consultant, product manager, product owner, or UX designer.
- Junior service designers seeking to deepen their knowledge.
- Senior service designers looking to refine their skills.
- Professionals currently engaged in service design who wish to formalize their practices.
What you’ll learn:
- Gain a comprehensive understanding of service design and its significance in this service design masterclass.
- Develop a service design mindset by applying six key service design patterns.
- Master the creation and application of service design tools such as personas, prototypes, customer journey maps, and service blueprints.
- Explore how service design tools have been utilized in various professional settings.
- Practice your newly acquired skills in a project-like environment.
Requirements:
- No prior knowledge is required.
Why Service Design Matters:
In today’s user-centric world, delivering exceptional customer experiences is crucial for sustainable success. This service design masterclass provides a mindset, process, and toolkit to help companies create high-value user experiences. Equip yourself with the techniques and patterns needed to enhance your customer experience strategies.
What You’ll Get:
- Access to course slides for your reference.
- Engaging assignments to make concepts more tangible.
- Handouts and templates to support your day-to-day service design activities.
Ready to Get Started?
If you’re ready to develop a service design mindset and enhance your skills, enroll now!
Invest in a brighter future. Explore my courses and start your journey today.
Our Promise to You:
By the end of this course, you will have developed a robust service design mindset.
10 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.
Get started today!
Course Curriculum
| Section 1 - An Introduction To Service Design | |||
| Introduction | 00:00:00 | ||
| An Illustration Of Service Design | 00:00:00 | ||
| Company Challenges | 00:00:00 | ||
| Service Design To The Rescue | 00:00:00 | ||
| Service Design Scope | 00:00:00 | ||
| The Design Lifecycle | 00:00:00 | ||
| Lecture Key Takeaways | 00:00:00 | ||
| Section 2 - Service Design Patterns That Work | |||
| Patterns | 00:00:00 | ||
| Introduction To Service Design Patterns | 00:00:00 | ||
| Pattern 1: Diverge And Converge | 00:00:00 | ||
| Pattern 2: Solving The Right Problem | 00:00:00 | ||
| Pattern 3: Adapt And Iterate Frequently | 00:00:00 | ||
| Pattern 4: Quick And Dirty Methods | 00:00:00 | ||
| Pattern 5: Collaboration Is Key | 00:00:00 | ||
| Pattern 6: Practice Over Theory | 00:00:00 | ||
| Lecture Key Takeaways | 00:00:00 | ||
| Section 3 - Service Design Toolbox | |||
| Service Design Tools | 00:00:00 | ||
| Introduction To Service Design Toolbox | 00:00:00 | ||
| Section 4 - Service Design Persona | |||
| Personas | 00:00:00 | ||
| Introduction To Personas | 00:00:00 | ||
| Persona Building Blocks | 00:00:00 | ||
| The Four Types Of Personas | 00:00:00 | ||
| Creating And Deploying A Persona | 00:00:00 | ||
| Case In Point – Personas | 00:00:00 | ||
| Lecture Key Takeaways | 00:00:00 | ||
| Section 5 - Service Design Prototypes | |||
| Prototypes | 00:00:00 | ||
| Introduction To Prototypes | 00:00:00 | ||
| Prototype Building Blocks | 00:00:00 | ||
| Prototype Characteristics | 00:00:00 | ||
| Fidelity Level Pros And Cons | 00:00:00 | ||
| Case In Point – Prototype | 00:00:00 | ||
| Lecture Key Takeaways | 00:00:00 | ||
| Section 6 - Service Design Customer Journey Maps | |||
| Customer Journey | 00:00:00 | ||
| Introduction To Customer Journey Maps | 00:00:00 | ||
| Customer Journey Map Building Blocks | 00:00:00 | ||
| Customer Journey Map Characteristics | 00:00:00 | ||
| What Is Story Mapping | 00:00:00 | ||
| Story Mapping Illustration | 00:00:00 | ||
| Case In Point – Customer Journey Maps | 00:00:00 | ||
| Lecture Key Takeaways | 00:00:00 | ||
| Section 7 - Service Design Blueprints | |||
| Service Blueprints | 00:00:00 | ||
| Introduction To Service Blueprints | 00:00:00 | ||
| The 5 Benefits From Using Service Blueprints | 00:00:00 | ||
| The Service Blueprint Building Blocks | 00:00:00 | ||
| Introduction To BPMN | 00:00:00 | ||
| Creating Your Own Service Blueprint In 6 Easy Steps | 00:00:00 | ||
| Case In Point – Service Blueprints | 00:00:00 | ||
| Lecture Key Takeaways | 00:00:00 | ||
| Section 8 - Wrapping Up | |||
| Congratulations! | 00:00:00 | ||
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