Master customer service basics for exceptional experiences. Elevate satisfaction and loyalty with these key principles and expert tips.
Read more.Instructor
I'm Emilie, 27 years old. I have been an online instructor since 2017 and currently work as a freelancer in translation services, web/game testing, consulting and I'm trying to make my way through voice acting.
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About This Course
Who this course is for:
- Young employees trying to change jobs
- Current customer service employees trying to get better at their job
- Students who want to see what a customer service job is about
What you’ll learn:
- Customer Service Basics
- Understand the work environment in a customer service department
- Understand how call handling and problem solving work
- Understanding GDPR and how it’s enforced
- How to be a team player
Requirements:
- No prior knowledge is required to take this course
Welcome aboard our comprehensive guide to basic online customer service and customer service training topics! Whether you’re stepping into the job market for the first time, considering a career switch, or simply curious about the world of customer service, this course is your gateway.Here’s what you can expect on this enriching journey:
- Insights into the staggering numbers behind CS jobs and an immersive peek into the daily life of a customer service agent
- Proven strategies to ace job interviews tailored to your dream company
- Understanding company structures and the pivotal role of cultural respect in the service industry
- Acquaintance with common abbreviations and the nuances of empathy (including its boundaries)
- Vital knowledge on GDPR compliance for handling customer data
- Techniques to negotiate effectively and amicably with customers
- Deconstruction of typical call structures and mastering problem-solving skills
- Demystifying the misconceptions and revealing hidden truths about the job
- Invaluable teamwork tips to thrive in a collaborative environment and much more!
Get ready to immerse yourself in a wealth of knowledge, gain essential skills, and step confidently into the realm of customer service excellence!
If you enjoyed this course, do check out all my other courses on My Profile here on Skill Success!
Our Promise to You
By the end of this course, you will have learned the basics of customer service.
10 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.
Get started today!
Course Curriculum
| Section 1 - Introduction | |||
| Introduction And Course Outline | 00:00:00 | ||
| Who Am I? | 00:00:00 | ||
| Facts About Customer Service | 00:00:00 | ||
| How To Ace The Interview + Job Offer Analysis | 00:00:00 | ||
| Ebook – How To Succeed In Customer Service | 00:00:00 | ||
| Section 2 - Company Structure And Expected Behavior + CS Lingo | |||
| How A Company Is Structured | 00:00:00 | ||
| Cultural Respect | 00:00:00 | ||
| Common Abbreviations | 00:00:00 | ||
| Empathy And Its Limits | 00:00:00 | ||
| Section 3 - The Technical Stuff | |||
| GDPR | 00:00:00 | ||
| How To Negotiate | 00:00:00 | ||
| A Typical Call Structure | 00:00:00 | ||
| Section 4 - Conclusion | |||
| Working On Your Language Skills | 00:00:00 | ||
| Facts And Myths About The Job | 00:00:00 | ||
| Teamwork Tips | 00:00:00 | ||
| Conclusion | 00:00:00 | ||
| Course Project | 00:00:00 | ||
Course Review
4.0
1 RatingsRelated Courses
Are you interested in higher education?
Customer Service 101: All the basics you need
It was a great course to take. I like the scenarios that Emily used. It was very self-explanatory. It was a refresher course for me. Thank you, Emily.