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Customer Service 101: All The Basics You Need To Know
4.0( 1 REVIEWS )
49 STUDENTS
1h 16m

Master customer service basics for exceptional experiences. Elevate satisfaction and loyalty with these key principles and expert tips.

Read more.
Course Skill Level
Beginner
Time Estimate
1h 16m

Instructor

I'm Emilie, 27 years old. I have been an online instructor since 2017 and currently work as a freelancer in translation services, web/game testing, consulting and I'm trying to make my way through voice acting.

About This Course

Who this course is for:

  • Young employees trying to change jobs
  • Current customer service employees trying to get better at their job
  • Students who want to see what a customer service job is about

What you’ll learn:

  • Customer Service Basics
  • Understand the work environment in a customer service department
  • Understand how call handling and problem solving work
  • Understanding GDPR and how it’s enforced
  • How to be a team player

Requirements:

  • No prior knowledge is required to take this course

Welcome aboard our comprehensive guide to basic online customer service and customer service training topics! Whether you’re stepping into the job market for the first time, considering a career switch, or simply curious about the world of customer service, this course is your gateway.Here’s what you can expect on this enriching journey:

  • Insights into the staggering numbers behind CS jobs and an immersive peek into the daily life of a customer service agent
  • Proven strategies to ace job interviews tailored to your dream company
  • Understanding company structures and the pivotal role of cultural respect in the service industry
  • Acquaintance with common abbreviations and the nuances of empathy (including its boundaries)
  • Vital knowledge on GDPR compliance for handling customer data
  • Techniques to negotiate effectively and amicably with customers
  • Deconstruction of typical call structures and mastering problem-solving skills
  • Demystifying the misconceptions and revealing hidden truths about the job
  • Invaluable teamwork tips to thrive in a collaborative environment and much more!

Get ready to immerse yourself in a wealth of knowledge, gain essential skills, and step confidently into the realm of customer service excellence!

If you enjoyed this course, do check out all my other courses on My Profile here on Skill Success!

Our Promise to You
By the end of this course, you will have learned the basics of customer service.

10 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.

Get started today!

Course Curriculum

Section 1 - Introduction
Introduction And Course Outline 00:00:00
Who Am I? 00:00:00
Facts About Customer Service 00:00:00
How To Ace The Interview + Job Offer Analysis 00:00:00
Ebook – How To Succeed In Customer Service 00:00:00
Section 2 - Company Structure And Expected Behavior + CS Lingo
How A Company Is Structured 00:00:00
Cultural Respect 00:00:00
Common Abbreviations 00:00:00
Empathy And Its Limits 00:00:00
Section 3 - The Technical Stuff
GDPR 00:00:00
How To Negotiate 00:00:00
A Typical Call Structure 00:00:00
Section 4 - Conclusion
Working On Your Language Skills 00:00:00
Facts And Myths About The Job 00:00:00
Teamwork Tips 00:00:00
Conclusion 00:00:00
Course Project 00:00:00

Course Review

4.0

4.0
1 Ratings
  1. Anonymous

    Customer Service 101: All the basics you need

    4.0

    It was a great course to take. I like the scenarios that Emily used. It was very self-explanatory. It was a refresher course for me. Thank you, Emily.

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