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Customer Service 101: All The Basics You Need To Know
4.0( 1 REVIEWS )
1h 16m

Learn the work environment in a customer service department, and understand how call handling and problem solving work.

Read more.
Course Skill Level
Time Estimate
1h 16m


I'm Emilie, 27 years old. I have been an online instructor since 2017 and currently work as a freelancer in translation services, web/game testing, consulting and I'm trying to make my way through voice acting.

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About This Course

Who this course is for:

  • Young employees trying to change jobs
  • Current customer service employees trying to get better at their job
  • Students who want to see what a customer service job is about

What you’ll learn:

  • Understand the work environment in a customer service department
  • Understand how call handling and problem solving work
  • Understanding GDPR and how it’s enforced
  • How to be a team player


  • No prior knowledge is required to take this course

Are you new to the job market and unsure what to do? Are you trying to change careers? Are you just curious about what customer service agents do?


In this course, you’ll discover:

  • Numbers about CS jobs and numbers + a typical day in the life of a customer service agent
  • How to ace the interview – Study who you want to work for
  • How a company is structured
  • Cultural respect
  • Common abbreviations
  • Empathy and its limits
  • GDPR
  • How to negotiate with a customer
  • A typical call structure and problem resolution
  • Facts and myths of the job
  • Teamwork tips and more!

Let’s get ready to jump in and learn a lot of stuff!

Our Promise to You
By the end of this course, you will have learned the basics of customer service.

10 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.

Get started today!

Course Curriculum

Section 1 - Introduction
Introduction And Course Outline 00:00:00
Who Am I? 00:00:00
Facts About Customer Service 00:00:00
How To Ace The Interview + Job Offer Analysis 00:00:00
Ebook – How To Succeed In Customer Service 00:00:00
Section 2 - Company Structure And Expected Behavior + CS Lingo
How A Company Is Structured 00:00:00
Cultural Respect 00:00:00
Common Abbreviations 00:00:00
Empathy And Its Limits 00:00:00
Section 3 - The Technical Stuff
GDPR 00:00:00
How To Negotiate 00:00:00
A Typical Call Structure 00:00:00
Section 4 - Conclusion
Working On Your Language Skills 00:00:00
Facts And Myths About The Job 00:00:00
Teamwork Tips 00:00:00
Conclusion 00:00:00
Course Project 00:00:00

Course Review


1 Ratings
  1. Anonymous

    Customer Service 101: All the basics you need


    It was a great course to take. I like the scenarios that Emily used. It was very self-explanatory. It was a refresher course for me. Thank you, Emily.



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