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About This Course

Who this course is for:

  • Entrepreneurs
  • Customer service representatives
  • Anyone who works in Sales

What you’ll learn: 

  • How to provide excellent customer service
  • How to close sales
  • How to handle difficult customers
  • How to manage customer needs

Requirements: 

  • No prior knowledge is required to take this course.

Sales plays a big role in a business’ success. It goes without saying how sales training can help you and your business continuously grow. Get those sales using the methods discussed in this course.

In addition, you will learn effective customer service techniques to get new customers, retain your existing customers, promote and protect your brand, and many more. 

Our Promise to You

By the end of this course, you will have learned essential sales and customer service skills.

30 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.

Get started today and learn more about sales and customer service.

Course Curriculum

Section 1 - Sales And Customer Service Training
Downloadable Resources – Course Workbooks 00:00:00
Abusive Customers 00:00:00
An Introduction To Contact Centres 00:00:00
Answering The Telephone 00:00:00
Award Winning Emails 00:00:00
Award Winning Outbound Calling 00:00:00
Award Winning Social Media Interactions 00:00:00
Award Winning Telephone Techniques Part 1 00:00:00
Award Winning Telephone Techniques Part 2 00:00:00
Being World Class In Your Field 00:00:00
Closing The Sale 00:00:00
Complaint Handling 00:00:00
Customer Service Advanced 00:00:00
Customer Service Excellence 00:00:00
Difficult Customer Types 00:00:00
Difficult Customers Advanced 00:00:00
Door To Door Sales 00:00:00
Effective Research Interviews 00:00:00
Emotional Clients And Colleagues 00:00:00
Fix The Customer First 00:00:00
Handling Difficult Customers 00:00:00
Introduction To Selling 00:00:00
Keeping Your Customers Informed 00:00:00
Know Your Business 00:00:00
Listening Skills 00:00:00
Live Chat Etiquette 00:00:00
Managing Customer Needs 00:00:00
Negotiation Skills 00:00:00
Outbound Calling 00:00:00
Positive First Impressions 00:00:00
Questioning Skills 00:00:00
Retail Sales 00:00:00
Service Requests 00:00:00
Showing Empathy 00:00:00
Telephone Call Control 00:00:00
Thinking On Your Feet 00:00:00
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