This course is designed for those interested to learn the basics of increasing sales and vital customer service techniques to not only increase sales but also get new customers and protect their business brand. Read more.
I have 30 years experience in training and development with backgrounds such as EY consultant, contact centre expert and entrepreneur.
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Get Started with All Access PassBuy Only This CourseAbout This Course
Who this course is for:
- Entrepreneurs
- Customer service representatives
- Anyone who works in Sales
What you’ll learn:Â
- How to provide excellent customer service
- How to close sales
- How to handle difficult customers
- How to manage customer needs
Requirements:Â
- No prior knowledge is required to take this course.
Sales plays a big role in a business’ success. It goes without saying how sales training can help you and your business continuously grow. Get those sales using the methods discussed in this course.
In addition, you will learn effective customer service techniques to get new customers, retain your existing customers, promote and protect your brand, and many more.Â
Our Promise to You
By the end of this course, you will have learned essential sales and customer service skills.
10 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.
Get started today and learn more about sales and customer service.
Course Curriculum
| Section 1 - Sales And Customer Service Training | |||
| Downloadable Resources - Course Workbooks | 00:00:00 | ||
| Abusive Customers | 00:00:00 | ||
| An Introduction To Contact Centres | 00:00:00 | ||
| Answering The Telephone | 00:00:00 | ||
| Award Winning Emails | 00:00:00 | ||
| Award Winning Outbound Calling | 00:00:00 | ||
| Award Winning Social Media Interactions | 00:00:00 | ||
| Award Winning Telephone Techniques Part 1 | 00:00:00 | ||
| Award Winning Telephone Techniques Part 2 | 00:00:00 | ||
| Being World Class In Your Field | 00:00:00 | ||
| Closing The Sale | 00:00:00 | ||
| Complaint Handling | 00:00:00 | ||
| Consultative Selling | 00:00:00 | ||
| Customer Retention | 00:00:00 | ||
| Customer Service Advanced | 00:00:00 | ||
| Customer Service Excellence | 00:00:00 | ||
| Difficult Customer Types | 00:00:00 | ||
| Difficult Customers Advanced | 00:00:00 | ||
| Door-To-Door Sales | 00:00:00 | ||
| Effective Research Interviews | 00:00:00 | ||
| Emotional Clients And Colleagues | 00:00:00 | ||
| First Contact Resolution | 00:00:00 | ||
| Fix The Customer First | 00:00:00 | ||
| Handling Difficult Customers | 00:00:00 | ||
| Introduction To Selling | 00:00:00 | ||
| Keeping Your Customers Informed | 00:00:00 | ||
| Know Your Business | 00:00:00 | ||
| Listening Skills | 00:00:00 | ||
| Live Chat Etiquette | 00:00:00 | ||
| Managing Customer Needs | 00:00:00 | ||
| Negotiation Skills | 00:00:00 | ||
| Outbound Calling | 00:00:00 | ||
| Positive First Impressions | 00:00:00 | ||
| Questioning Skills | 00:00:00 | ||
| Retail Sales | 00:00:00 | ||
| Service Requests | 00:00:00 | ||
| Showing Empathy | 00:00:00 | ||
| Telephone Call Control | 00:00:00 | ||
| Thinking On Your Feet | 00:00:00 | ||
About This Course
Who this course is for:
- Entrepreneurs
- Customer service representatives
- Anyone who works in Sales
What you’ll learn:Â
- How to provide excellent customer service
- How to close sales
- How to handle difficult customers
- How to manage customer needs
Requirements:Â
- No prior knowledge is required to take this course.
Sales plays a big role in a business’ success. It goes without saying how sales training can help you and your business continuously grow. Get those sales using the methods discussed in this course.
In addition, you will learn effective customer service techniques to get new customers, retain your existing customers, promote and protect your brand, and many more.Â
Our Promise to You
By the end of this course, you will have learned essential sales and customer service skills.
10 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.
Get started today and learn more about sales and customer service.
Course Curriculum
| Section 1 - Sales And Customer Service Training | |||
| Downloadable Resources - Course Workbooks | 00:00:00 | ||
| Abusive Customers | 00:00:00 | ||
| An Introduction To Contact Centres | 00:00:00 | ||
| Answering The Telephone | 00:00:00 | ||
| Award Winning Emails | 00:00:00 | ||
| Award Winning Outbound Calling | 00:00:00 | ||
| Award Winning Social Media Interactions | 00:00:00 | ||
| Award Winning Telephone Techniques Part 1 | 00:00:00 | ||
| Award Winning Telephone Techniques Part 2 | 00:00:00 | ||
| Being World Class In Your Field | 00:00:00 | ||
| Closing The Sale | 00:00:00 | ||
| Complaint Handling | 00:00:00 | ||
| Consultative Selling | 00:00:00 | ||
| Customer Retention | 00:00:00 | ||
| Customer Service Advanced | 00:00:00 | ||
| Customer Service Excellence | 00:00:00 | ||
| Difficult Customer Types | 00:00:00 | ||
| Difficult Customers Advanced | 00:00:00 | ||
| Door-To-Door Sales | 00:00:00 | ||
| Effective Research Interviews | 00:00:00 | ||
| Emotional Clients And Colleagues | 00:00:00 | ||
| First Contact Resolution | 00:00:00 | ||
| Fix The Customer First | 00:00:00 | ||
| Handling Difficult Customers | 00:00:00 | ||
| Introduction To Selling | 00:00:00 | ||
| Keeping Your Customers Informed | 00:00:00 | ||
| Know Your Business | 00:00:00 | ||
| Listening Skills | 00:00:00 | ||
| Live Chat Etiquette | 00:00:00 | ||
| Managing Customer Needs | 00:00:00 | ||
| Negotiation Skills | 00:00:00 | ||
| Outbound Calling | 00:00:00 | ||
| Positive First Impressions | 00:00:00 | ||
| Questioning Skills | 00:00:00 | ||
| Retail Sales | 00:00:00 | ||
| Service Requests | 00:00:00 | ||
| Showing Empathy | 00:00:00 | ||
| Telephone Call Control | 00:00:00 | ||
| Thinking On Your Feet | 00:00:00 | ||
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