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Emotional Competence: Emotional Intelligence And Resilience
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2 STUDENTS
3h 27m

Learn to develop emotional intelligence and resilience and be better equipped to deal with the emotional challenges of the workplace.

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Course Skill Level
Beginner
Time Estimate
3h 27m

Instructor


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About This Course

Who this course is for:

  • All workplaces make emotional demands on us, so potentially anyone in employment could benefit from this course. However, it will be of particular value to those people whose work brings them into regular contact with emotionally intense situations – for example: social workers, nurses, counselors, psychotherapists, pastoral staff and police officers and emergency services personnel.
  • The course will also be of value to people in management and leadership positions who may be called upon to handle emotionally sensitive situations in the staff they lead.
  • Members of the general public who want to improve the way they handle feelings – their own and other people’s – will also find much of interest and use in this course.

What you’ll learn:

  • Be better equipped to deal with the emotional challenges of the workplace
  • Emotional intelligence and resilience, and appreciate why these are important skills to develop
  • How to manage your own feelings and respond effectively to other people’s

Requirements:

  • There are no specific requirements for this course. Anyone with an interest in, and commitment to, developing their ability to manage the emotional dimensions of life should be well placed to undertake this course.

This course, the equivalent of a full day’s continuous professional development, offers insights into the significance of emotions and the need to be able to handle them skillfully and sensitively – our own emotions and other people’s. Dr Neil Thompson guides you through some important aspects of developing emotional competence.

The workplace can be a very emotionally challenging place, encompassing both our own feelings and those of the people we work with (clients, patients, service users, customers, colleagues, managers and other stakeholders). There are no easy answers to dealing with these challenges, but this course can provide a foundation of understanding that should make you better equipped to respond positively and constructively to the emotional demands of your working life.

It should help to promote emotional resilience and equip you to fend off stress, anxiety and depression, all of which can arise if emotional challenges are not handled effectively.

The course is flexible, in so far as you can proceed through it at your own pace and at times to suit you and your schedule. However, it is best followed in a linear fashion – that is, not beginning Lesson One until after you have watched the introductory video, and so on.

You will need to download the Module Companion E-book from the main page of the course and print it out so that you can use it for: (i) making notes as you proceed through the course; (ii) completing the exercises; and (iii) having a record of your learning for future reference (and possibly for your employers if they have paid for this course on your behalf). Please make sure you have a printed copy of the Module Companion available before you begin Lesson One.

We hope you will find this course helpful and will benefit from the insights offered. Dealing with emotions can be very demanding, but also very rewarding.

Good luck with your studies!

Our Promise to You
By the end of this course, you will have learned emotional intelligence and resilience, and appreciate why these are important skills to develop.

10 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.

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Course Curriculum

Section 1 - Introduction
Introductory Video 00:00:00
Module Companion E-Book 00:00:00
Section 2 - Lesson One: Understanding Emotion
Developing Emotional Competence 00:00:00
A Holistic Approach 00:00:00
Emotional Complex 00:00:00
Section 3 - Lesson Two: Understanding Emotional Competence
Understanding Emotional Competence 00:00:00
The Three Rs 00:00:00
Emotional Intelligence Or Emotional Competence 00:00:00
Section 4 - Lesson Three: Avoiding Burnout
Burnout 00:00:00
Developing Emotional Competence Part 1 00:00:00
Developing Emotional Competence Part 2 00:00:00
Recognising Burnout 00:00:00
Developing Emotional Competence Part 3 00:00:00
Rust Out 00:00:00
Section 6 - Lesson Five: Spirituality And Values
Spirituality And Values 00:00:00
Spirituality And Emotional Competence 00:00:00
Values 00:00:00
Section 7 - Lesson Six: Conclusion
Transactional Analysis 00:00:00
Moral Distress 00:00:00
Aiming For Empathy 00:00:00
Concluding Video 00:00:00
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