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Handling Aggression
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2h 43m

Learn the basics of recognizing the potential for aggression, nipping difficult situations in the bud, reacting calmly to aggressive outbursts, and dealing with the aftermath.

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Course Skill Level
Time Estimate
2h 43m


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About This Course

Who this course is for:

  • If your work brings you into situations where an aggressive response is possible, then this course is for you.

What you’ll learn: 

  • Recognize common causes of aggression
  • Be better prepared to prevent difficult situations from escalating into aggression
  • Feel more confident in dealing with situations if or when aggression arises
  • Appreciate what is involved in dealing effectively with the aftermath of an aggressive outburst


  • You will need access to a printer to produce a hard copy of the e-workbook for making notes and doing the course exercises. Other than that, you’re ready to start.

This particular course has been developed to help staff and managers across a wide range of organizations and sectors develop their knowledge, skills, and confidence. Participants will be helped to:

  • Understand the human and financial costs of aggression and violence
  • Recognize the warning signs of impending aggression
  • Develop strategies for preventing aggression, defusing it, and dealing with the aftermath

No one can guarantee that aggression will not occur, but well-informed staff can learn to recognize early warning signs, implement strategies for preventing difficult situations from escalating into aggression, defuse aggression when it does arise, and manage the aftermath effectively. That is precisely what this course is all about. The insights gained from this course could make all the difference between a well-managed situation that does no harm (and could earn you a lot of respect) and the potentially tragic consequences of dissatisfaction growing into aggression and ultimately becoming violence.

This course will make you better informed and more confident in facing potentially violent situations.

Our Promise to You

By the end of this course, you will have learned how to keep yourself safe in difficult situations.

10 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.

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Course Curriculum

Section 1 - Introduction
Promo 00:00:00
Introduction 00:00:00
Module Companion E-book Handling Aggression 00:00:00
Section 2 - Lesson 1 - Making Yourself Safe
Lesson 1.1: What Situations Produce Aggression? 00:00:00
Lesson 1.2: Effective Use Of Conflict Management Skills 00:00:00
Lesson 1.3: Preventing Aggression 00:00:00
Section 3 - Lesson 2 - Warning Signs
Lesson 2.1: Situational Signs 00:00:00
Lesson 2.2: Recognizing The Warning Signs 00:00:00
Lesson 2.3: Recognizing The Warning Signs (cont.) 00:00:00
Section 4 - Lesson 3 - Defusing The Situation
Lesson 3.1: Defusing The Situation I 00:00:00
Lesson 3.2: Defusing The Situation II 00:00:00
Lesson 3.3: Defusing The Situation III 00:00:00
Section 5 - Lesson 4 - Protecting Yourself
Lesson 4.1: Protecting Yourself I 00:00:00
Lesson 4.2: Protecting Yourself II 00:00:00
Lesson 4.3: Protecting Yourself III 00:00:00
Section 6 - Lesson 5 - The Aftermath And Grief
Lesson 5.1: The Role Of Adrenaline 00:00:00
Lesson 5.2: Dealing With The Aftermath 00:00:00
Lesson 5.3: Grief, Crisis And Trauma 00:00:00
Section 7 - Lesson 6 - Do's And Don'ts
Lesson 6.1: DOs 00:00:00
Lesson 6.2: DON’Ts 00:00:00
Lesson 6.3: Challenges And Rewards 00:00:00
Section 8 - Conclusion
Concluding Video 00:00:00

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