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How To Create Performance Measures: A Guide For Small And Medium Sized Organisations
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1h 20m

Learn the purpose of performance measurement, develop a vision for the organisation, identify and create strategic measures to gauge progress of that vision.

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Course Skill Level
Time Estimate
1h 20m



Based in Scotland, I am a Fellow of the Chartered Institute of Management Accountants. I am a process improvement consultant and course author.

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About This Course

Who this course is for:

  • Business owners
  • Managers

What you’ll learn: 

  • Describe the purpose of performance measurement
  • Identify the characteristics of good performance measures 
  • Develop a Vision Statement for their organisation
  • Identify the Strategic Priorities necessary for the achievement of the Vision
  • Create Strategic Measures to gauge progress towards the Strategic Priorities identified
  • Develop Process Output Measures for the business processes of the organisation
  • Produce In-Process Measures to monitor the performance of critical steps in each business process
  • Understand how performance measures can be developed for not-for-profit organisations


  • No prior knowledge is required to take this course

Welcome to How to Create Performance Measures: A Guide for Managers and Business Owners.

The purpose of this course is to offer a practical method for creating performance measures for your organisation. It is specifically aimed at small and medium sized enterprises, but the general principles and method apply to organisations of all sizes.

The key to effective performance measures is a clear vision with performance measures that show progress towards it. In my view, keeping it simple with a clear line of sight from the activities of the business to the vision of the organisation are critical to success. The course, therefore, builds on the firm foundations offered by a clear and engaging vision to develop a network of performance measures throughout the organisation that show progress towards that vision.

The aim of the course is to offer a practical step-by-step guide to creating performance measures rather than cover theoretical concepts and models. The models and concepts in performance measurement are covered in our other courses on Performance Measurement and Business Performance Management

The course lays out a pathway for creating performance measures for organisations of all types. I hope you enjoy it.

Course Tutor

Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses.

Ross lives in Scotland with his wife, daughter, and Cocker Spaniel.

Our Promise to You

By the end of this course, you will have learned how to create performance measures for your organisation.

10 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.

Get started today and learn more about performance measures.

Course Curriculum

Section 1 - How To Create Performance Measures
Better Thinking Better Results 00:00:00
Creating A Clear Vision 00:00:00
Strategic Priorities And Measures 00:00:00
Process Output Measures 00:00:00
In-Process Measures 00:00:00
Creating Performance Measures: Summary 00:00:00
Performance Measures Example 1: The Majestic Hotel 00:00:00
Performance Measures Example 2: Ecodigital Manufacturing 00:00:00
Performance Measures For Not-For-Profit Organisations 00:00:00
Key Learning Points 00:00:00
Knowledge Review 00:00:00
Course Reference 00:00:00