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Customer Support Training: How To Do It Right!
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1h 7m

Explore the latest customer support service opportunities online. Start the course now to learn more.

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Course Skill Level
Time Estimate
1h 7m


Dr. Kevin S. Hairston is a pastor, author, motivational speaker, adjunct professor, and leadership mentor with over 30 years of non-profit and corporate experience. A native of Columbus, Ohio, Dr. Hairston graduated from Independence High School before going on to receive a degree in Political Science from Ohio State University. He later earned his Master’s Degree in Theological Studies from Trinity Lutheran Seminary, followed by his Doctorate of Ministry from United Theological Seminary in Da

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About This Course

Who this course is for:

  • An individual aspiring to pursue a career in customer care or management
  • Companies seeking inspiration on how to satisfy their customers and differentiate themselves from competitors
  • Appropriate for businesses offering either products or services.

What you’ll learn: 

  • What is customer service
  • Challenges in customer service
  • Customer service via email, SMS, webchat, and support ticket apps


  • No prior knowledge is required to take this course

Customer support used to mean a face-to-face conversation with a customer or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smartphone apps. The customer experience begins long before the purchase is made. 

With the Customer Support course, participants will discover new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.

Our Promise to You

By the end of this course, you will have learned exciting possibilities in the realm of customer assistance and care.

10 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.

Get started today!

Course Curriculum

Section 1 - Customer Support Training
Course Resources 00:00:00
Getting Started 00:00:00
What Is Customer Service 00:00:00
Challenges 00:00:00
Email 00:00:00
SMS 00:00:00
Webchat 00:00:00
Multi-Channel Apps 00:00:00
Support Ticket Apps 00:00:00
Documentation 00:00:00
Feedback 00:00:00
Be Proactive 00:00:00
Conclusion 00:00:00

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