Get the edge in service excellence with expert-led customer support training. Learn what works across platforms. Start your journey today! Read more.
Dr. Kevin S. Hairston is a pastor, author, motivational speaker, adjunct professor, and leadership mentor with over 30 years of non-profit and corporate experience. A native of Columbus, Ohio, Dr. Hairston graduated from Independence High School before going on to receive a degree in Political Science from Ohio State University. He later earned his Master’s Degree in Theological Studies from Trinity Lutheran Seminary, followed by his Doctorate of Ministry from United Theological Seminary in Da
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Who this course is for:
- Individuals aspiring to build a career in customer care or service management
- Companies looking for fresh approaches to enhance customer satisfaction and stand out from the competition
- Suitable for businesses of any size, whether offering products or services
What you’ll learn:Â
- The fundamentals of customer service and its role in business success
- Common challenges in delivering excellent customer support
- Best practices for providing support via email, SMS, live chat, and ticketing systems
Requirements:Â
- No prior experience or technical knowledge is required to take this course
In the past, customer support often meant face-to-face conversations or phone calls. Today, the landscape has evolved dramatically. Modern customer support training must now address digital platforms like email, webchat, support ticket systems, and mobile apps. Customers begin their journey long before making a purchase—and your support strategy must meet them where they are.
This customer support training course is designed to equip you with the knowledge and tools needed to thrive in today’s fast-paced service environment. Whether you’re an aspiring professional or a business owner, you’ll discover how to provide seamless, multi-channel customer support that strengthens relationships and builds loyalty.
You’ll gain practical insights into how technology has transformed customer interactions and learn how to leverage those tools effectively. Unlike generic customer support training courses, this course emphasizes actionable strategies that can be applied immediately in real-world settings.
Interested in learning from experienced professionals? Join my courses and gain expert guidance.
Our Promise to You
By the end of this course, you’ll understand the new dimensions of modern customer care and how to implement them to enhance your service delivery.
10 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.
Start your journey toward exceptional customer support today!
Not into videos? Maybe a blog would do you better? Here’s a blog selection for you
Course Curriculum
| Section 1 - Customer Support Training | |||
| Course Resources | 00:00:00 | ||
| Getting Started | 00:00:00 | ||
| What Is Customer Service | 00:00:00 | ||
| Challenges | 00:00:00 | ||
| 00:00:00 | |||
| SMS | 00:00:00 | ||
| Webchat | 00:00:00 | ||
| Multi-Channel Apps | 00:00:00 | ||
| Support Ticket Apps | 00:00:00 | ||
| Documentation | 00:00:00 | ||
| Feedback | 00:00:00 | ||
| Be Proactive | 00:00:00 | ||
| Conclusion | 00:00:00 | ||
About This Course
Who this course is for:
- Individuals aspiring to build a career in customer care or service management
- Companies looking for fresh approaches to enhance customer satisfaction and stand out from the competition
- Suitable for businesses of any size, whether offering products or services
What you’ll learn:Â
- The fundamentals of customer service and its role in business success
- Common challenges in delivering excellent customer support
- Best practices for providing support via email, SMS, live chat, and ticketing systems
Requirements:Â
- No prior experience or technical knowledge is required to take this course
In the past, customer support often meant face-to-face conversations or phone calls. Today, the landscape has evolved dramatically. Modern customer support training must now address digital platforms like email, webchat, support ticket systems, and mobile apps. Customers begin their journey long before making a purchase—and your support strategy must meet them where they are.
This customer support training course is designed to equip you with the knowledge and tools needed to thrive in today’s fast-paced service environment. Whether you’re an aspiring professional or a business owner, you’ll discover how to provide seamless, multi-channel customer support that strengthens relationships and builds loyalty.
You’ll gain practical insights into how technology has transformed customer interactions and learn how to leverage those tools effectively. Unlike generic customer support training courses, this course emphasizes actionable strategies that can be applied immediately in real-world settings.
Interested in learning from experienced professionals? Join my courses and gain expert guidance.
Our Promise to You
By the end of this course, you’ll understand the new dimensions of modern customer care and how to implement them to enhance your service delivery.
10 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.
Start your journey toward exceptional customer support today!
Not into videos? Maybe a blog would do you better? Here’s a blog selection for you
Course Curriculum
| Section 1 - Customer Support Training | |||
| Course Resources | 00:00:00 | ||
| Getting Started | 00:00:00 | ||
| What Is Customer Service | 00:00:00 | ||
| Challenges | 00:00:00 | ||
| 00:00:00 | |||
| SMS | 00:00:00 | ||
| Webchat | 00:00:00 | ||
| Multi-Channel Apps | 00:00:00 | ||
| Support Ticket Apps | 00:00:00 | ||
| Documentation | 00:00:00 | ||
| Feedback | 00:00:00 | ||
| Be Proactive | 00:00:00 | ||
| Conclusion | 00:00:00 | ||
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